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What Is Vagaro?

Build your business on the award winning salon, spa & fitness software, Vagaro®, trusted by 220k+ professionals. Get found, booked & paid 24/7. Manage appointments, payments, payroll, inventory, & much more on any device. Stand out from competition with a custom logo, website, online store & branded app. Attract new customers on the Vagaro® free Marketplace & and integrate it with social media booking tools. Retain customers & boost sales with AI-powered text & email marketing tools. Stop no-shows with deposits and automated reminders. Earn more and get paid anytime, anywhere, with Vagaro® payment processing. Try Vagaro® 30 days for FREE and set up your account in minutes with Vagaro® AI.

Who Uses Vagaro?

Trusted by over 220,000 beauty & wellness businesses & professionals. From powerful online bookings to secure payments, Vagaro handles your business so you can focus more on what you love.

Vagaro Software - Vagaro Forms
Vagaro Software - Vagaro schedule appointments
Vagaro Software - Vagaro inventory
Vagaro Software - Vagaro add products
Vagaro Software - Vagaro appointment confirmations

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Reviews of Vagaro

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.6
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Niel Winston
Niel Winston
REMOTASKS PILOT TEAM in Philippines
Verified LinkedIn User
Architecture & Planning, 10,000+ Employees
Used the Software for: Free Trial
Reviewer Source

My honest review for vagaro

5.0 last week New

Comments: Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Pros:

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Cons:

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Rachel
Manager in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

User Friendly

4.0 2 months ago New

Comments: Overall, we are happy with Vagaro and the support we receive.

Pros:

Vagaro fits our needs for our spray tanning and teeth whitening business. Very user friendly and improvements are always being made. Customer service is excellent.

Cons:

On a few rare occasions over the past 4 years that Vagaro has gone down during business hours, it completely disables our business. Can't see the calendar or check out clients.

Verified Reviewer
Verified LinkedIn User
Public Relations & Communications, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source
Source: GetApp

Vagaro is a double edged sword

3.0 last month New

Comments: when i pointed this stuff out to support, they gaslighted me pretty hard, saying if I wanted that sort of functionality (not having my clients have to perform 3-5 clicks to get to the right service/product) that i should buy their hosted web design? ummm no im good i dont want to build a website on their platform They seem friendly but if you ask any technical questions they have been trained to sidestep them and offer solutions that are more beneficial to Vagaro than your spa/salon etc. Be careful!!!

Pros:

pretty straightforward to setup - the onboarding was weird bc they wouldn't allow multiple stakeholders to attend the onboarding meeting from multiple accounts?

Cons:

You should carefully decide whether you want to support Vagaro - here's why. The #1 reason we initially were looking at integrating Vagaro into our business was seamless bookings. They offer a pretty robust backend that makes it easy to add products/services and schedule them to a calendar. Unfortunately, if you want a very frictionless experience for your potential customers to book an appointment, there is a dangerous trade-off. #1: where your reviews live Vagaro's software prominently highlights / promotes leaving reviews on THEIR platform, which in the end benefits Vagaro's landing pages (which they rank on Google for local services, then they promote your competitors to that platform) #2 if you want to direct link to specific services or products you sell with a booking widget, you can't do that on your own website. You have to generate a link and send people to Vagaro.com This is problematic because now your potential customer/client is on a website which advertises your competitors.

Vagaro Response

last month

Thank you for sharing your insights and concerns regarding your experience with Vagaro. We strive to provide the best possible service, and your feedback is invaluable to us. At Vagaro, we offer personalized onboarding sessions for a one-on-one experience, along with weekly live webinars designed to help multiple users become familiar with our software. Additionally, you have the option to create direct links to your services in your Service/Class menu. It's important to note that your landing page features your business only. We value transparency and continuous improvement. Your feedback plays a crucial role in our efforts to enhance our software. You can submit suggestions and ideas for improvement on feedback.vagaro.com. Rest assured, we take your concerns seriously and are committed to addressing them to the best of our ability. Your satisfaction is our priority, and we appreciate your ongoing support.

Verified Reviewer
Verified LinkedIn User
Consumer Services, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Vagaro gets the job done.. ALWAYS SEEM TO IMPROVE

4.0 2 months ago New

Comments: Overall it has been satisfactory, which is why I am still here. The inconvenience of setting up another platform has not been worth the move to another platform

Pros:

Ease of use, consistency of good customer service and added features

Cons:

High email/text marketing costs, high rates to process payments, inability to credit/rollover unused portion of marketing plan ( ie. if I pay for 5k emails and only use 2k, it would be nice to allow rollover of unused portion) Especially due to the fact that there have been many glitches or unexplained sends that were not actually sent!! We have so much wasted money due to this

Alyssa
Veterinary Technician in St Kitts & Nevis
Veterinary, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Avid vagaro user

5.0 2 months ago New

Pros:

I am fortunate enough that all the cosmetic places I go to (hair, nail, eyebrows, spay) use the Vagaro software. There I have been using Vagaro for years and I love it. It is easy to use, they remind me of appointments and I can add multiple services to my cart. It's easy for me to share with friends and family as well, and it is just as easy to follow with the older generation.

Cons:

I like the dark mode featuers on iPhone and Vagaro does not have that but that is not a big deal. Other than that, I have no complaints. It is easy to schedule, cancel appointments and see when your providers have availability.