18 years helping Singaporean businesses
choose better software
Vagaro
What Is Vagaro?
Vagaro allows teams to manage appointments, payments, payroll, inventory, and much more on any device. Stand out from competition with a custom logo, website, online store & branded app. Attract new customers on the Vagaro marketplace and integrate it with social media booking tools. Teams can retain customers & boost sales with AI-based text and email marketing tools. It allows managers to stop no-shows with deposits and automated reminders.
Who Uses Vagaro?
Designed to help businesses in the beauty & wellness sector manage online bookings, payments, and more.
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Reviews of Vagaro
Excellent time management tool for startups and SMEs
Comments: Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.
Pros:
Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.
Cons:
I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.
Vagaro is easy and so convenient!
Comments: I use Vagaro as a customer for a few salons in our area. We love the ability to choose the date, time, stylist/tech and receive reminders about appointments.
Pros:
How easy it is to make an appointment, and the helpful notification/reminder process.
Cons:
More businesses need to get on board and use Vagaro!
Vagaro Response
4 weeks ago
We love hearing how convenient Vagaro is for you! 🎉 The easy booking and reminders make scheduling a breeze. Hopefully, more businesses in your area hop on board soon! Thanks for sharing your experience! 💜✨
Alternatives Considered:
Vagaro lacks Google Business Integration
Comments: Overall, my experience with Vagaro was ok. I would not recommend it to new business owners just because of the fact that they are not integrated with Google Business and the price. When people find you on Google and want to book appointments, they get stuck if Vagaro is the appointment platform you are with. This frustrated my potential clients and lost me a lot of business, so I would not recommend it.
Pros:
What I liked most about Vagaro was that I can add employees under me easily. It was easy to set up and get my business moving.
Cons:
I was very disappointed that Vagaro was not integrated with my Google page. It was very difficult to switch from Square to Vagaro because of this. When clients would book appointments, it would go to my Square Appointment Setter because Vagaro would not integrate with Goodgle, which was so odd to me. Also, the monthly payments for an app that doesn’t integrate with Google Business is way too high. As a small business owner it’s very important that we cut corners every which way we can; and I think that the people who decided to charge what Vagaro charges did not have the customer in mind when deciding, just maybe their profit. In the end I had to leave Vagaro because I found a cheaper app that intergraded very well with my Google Business. I have reached out and complained to them about this but got nowhere.
Vagaro Response
6 months ago
Thank you for sharing your experience with us. Since you last used the platform, we’ve made significant updates and enhancements to improve our integration options, including addressing some of the concerns you've mentioned. We understand how critical it is for small businesses to streamline operations and maximize value, and our recent changes aim to do just that. If you're ever interested in revisiting Vagaro, we'd happily show you the improvements firsthand!
Alternatives Considered:
Beware the inflated reviews and heavy SEO. Vagaro isn't what it seems
Comments: Vagaro is absolutely awful. Non-existent tech support couldn't get my booking button up on instagram and google for 4 weeks and counting. Their system is super convoluted and requires a ton of unnecessary steps. You can't just punch in a dollar amount and charge people when you need to do a quick sale. You have to make a customer and add their info. I've had many customers come to me and complain about their online booking system also. I will be taking all my consulting clients off Vagaro
Pros:
Vagaro looks great on the surface because they dedicate a tremendous amount of resources to SEO and inflating reviews.
Cons:
Unnecessary steps for us and for clinets. Awful support. Non-refundable equipment. Booking integrations doesn't work. List goes on
Vagaro Response
3 months ago
Thank you for your feedback. Vagaro is a scheduling software designed to help businesses streamline operations, manage memberships/packages, integrate with various tools, and more. Our policy for hardware is nonrefundable, but we are committed to working with you to address the issues you've encountered. Please feel free to contact our 24/7 support team at vagaro.com/pro/contact
Salon use made easy with vagaro
Comments: I enjoy vagaro for my salon site. Easy to display policies prices and booking
Pros:
I like the look my customers can see. Easy to navigate
Cons:
Wish there was more customize options to choose
Vagaro Response
3 weeks ago
Thank you for your review! 😊 We're so happy that Vagaro makes managing your salon site easy and that your customers enjoy the navigation. We appreciate your feedback about customization options—we’re always looking for ways to improve and will consider that for future updates! Feel free to reach out if you need help or have more suggestions! ✨
