--- description: Get detailed information about Answerbase and how it can help you meet your business needs. Learn more about Answerbase price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Answerbase Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Answerbase](/software/153153/answerbase) # Answerbase Canonical: https://www.capterra.com.sg/software/153153/answerbase Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/153153/answerbase?page=2) > Know what customers need before they buy with Product Knowledge Intelligence™ for ecommerce. > > Verdict: Rated **4.8/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Answerbase? Ecommerce brands that want to increase conversions, grow organic traffic, improve AI visibility, and discover exactly what customers need to know before they buy. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 12 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Lumin Creative - **Location**: Barcelona, Spain - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$149.00 - **Pricing model**: Per Feature - **Pricing Details**: Answerbase offers flexible plans designed to grow with your ecommerce business. The Starter plan helps merchants generate and optimize product knowledge that improves customer confidence, conversions, and organic traffic. Business and Advanced plans unlock Product Knowledge Intelligence™, enabling merchants to discover, prioritize, publish, and measure the highest-value product knowledge opportunities using Customer Demand, Information Gain, Competitor Coverage, and Business Value. Choose the plan that best fits your catalog size, optimization needs, and business goals, with the flexibility to upgrade as your business grows. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, French, German, Spanish - **Available Countries**: Australia, Canada, China, India, Spain, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - CRM - Catalog Management - Collaboration Tools - Communication Management - Content Management - Content Publishing Options - Customer Database - Customizable Templates - Data Import/Export - Discussions/Forums - Document Management - Electronic Forms - Feedback Management - Full Text Search - Inventory Management - Knowledge Base Management - Knowledge Management - Member Directory - Moderation - Multi-Channel Communication - Multi-Channel Marketing - Order Management - Queue Management - Reporting/Analytics - Returns Management - Rich Text Editor - SEO Management - Self Service Portal - Shopping Cart - Support Ticket Management - Text Editing - Version Control - Website Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) - [eCommerce Software](https://www.capterra.com.sg/directory/3/ecommerce/software) - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Content Management Systems](https://www.capterra.com.sg/directory/10007/content-management/software) - [Content Marketing Software](https://www.capterra.com.sg/directory/30796/content-marketing/software) ## Alternatives 1. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (1005 reviews) 2. [Salesforce Service Cloud](https://www.capterra.com.sg/software/136189/salesforce) — 4.5/5 (832 reviews) 3. [Salesforce Starter](https://www.capterra.com.sg/software/132665/Salesforce-Starter) — 4.4/5 (226 reviews) 4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [UseResponse](https://www.capterra.com.sg/software/170123/useresponse) — 4.6/5 (36 reviews) ## Reviews ### "Generated 1,500 organic clicks earning $9,000 in new business in under 90 days" — 5.0/5 > **Greg** | *28 September 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: It's easy to use and has a lot of great features. We like the reporting and tracking so we can see a direct ROI from the service. Although, their team has been most valuable in explaining best practices which is 90% of what we need. They have been amazing to work with. > > **Cons**: Although there isn't much we don't like, the software itself has a lot of features and you really need to take the time to learn it. The built in AI tools are great, but don't expect it to answer things perfectly. Really important to have a human do most of the heavy lifting if you want to see it perform well. > > Our overall experience has been great, and it's one of the few marketing tools we consider necessary right now. We are a travel marketplace and it's very competitive to get traffic, and this is one way we've been able to stand out. ----- ### "Awesome customer service\! Thank you\!" — 4.0/5 > **Christiaan** | *23 November 2019* | Sports | Recommendation rating: 10.0/10 > > **Pros**: 1. Easy and quick to implement and integrate with our existing platforms. The API and Zapier integrations were perfect for us. 2. Users were able to get up and going on the system with little to no training, from a front end and back end perspective. 3. Value for money. This is a product that competes with the biggest and best of them, yet a very competitive price point. > > **Cons**: 1. Admin User Interface is a little dated. However, I understand a new UI is being developed in line with how most platfroms are evolving. 2. Consistency across the content types. Again, one of these issues for us was addressed in a very quick time frame and a fully working implementation of a feature was added. 3. More a nice to have, but having an onboarding checklist to get the platform up and running would be helpful. > > From the first demo to the implementation of our instance, the AnswerBase team were super helpful and responsive. Whilst we tested most of the features during our evaluation phase, we did miss a couple of feature details and found that certain functionality wasn't working in line with our expectations. To our delight, the team responded with fix options which were tested and implemented, providing us with an even better solution than expected for our members. AND, they delivered it early\! It is so refreshing to work with customer-focused professionals who really understand the importance of under-promising and over-delivering\! Great working with the AnswerBase team and I would certainly recommend this platform. ----- ### "Very good Support and easy to use" — 4.0/5 > **Nicolas** | *18 July 2016* > > **Pros**: - Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system) > > **Cons**: I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs > > We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q\&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution ----- ### "Amazing product, strong feature set, great support, affordable" — 5.0/5 > **Joseph** | *19 October 2017* | Recommendation rating: 10.0/10 > > **Pros**: I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application. > > **Cons**: There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization. > > Solves major needs in an efficient and cost effective manner. ----- ### "Excellent Support" — 5.0/5 > **Verified Reviewer** | *16 August 2018* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: We looked at a few options- this one was robust and fairly priced for Q\&A add-ons. Also gave us the ability to white-label it. > > **Cons**: Can be complicated setup initially- but once set up- runs like a charm. > > Q\&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.sg/software/153153/answerbase?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/153153/answerbase) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data