--- description: Get detailed information about timetoreply and how it can help you meet your business needs. Learn more about timetoreply price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: timetoreply Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Email Management Software](/directory/30553/email-management/software) > [timetoreply](/software/153065/time-to-reply) # timetoreply Canonical: https://www.capterra.com.sg/software/153065/time-to-reply Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/153065/time-to-reply?page=2) > Email analytics \& customer relationship intelligence for customer-facing teams. Track reply times, hit SLAs, surface sentiment. > > Verdict: Rated **4.5/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses timetoreply? Mid-market \& enterprise B2B customer-facing teams—Customer Success, Customer Service, Account Management and Operations—with 15+ mailboxes on Outlook, Microsoft 365 or Google Workspace. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 42 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Time To Reply - **Location**: Leatherhead, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is per mailbox, with a 15-mailbox minimum. Annual billing saves roughly 30% over monthly. Essentials — $29 per mailbox a month on annual billing ($38 monthly): smart recommendations for the team, real-time analytics for managers, and data sync with BI tools. Pro (most popular) — $34 per mailbox a month on annual billing ($44 monthly): everything in Essentials, plus the full report suite and a dedicated Customer Success Manager. Premier — custom packages for 100+ mailboxes, annual contracts only. Free trial available. Teams under 15 mailboxes can use timetoreply lite. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 188 more ## Features - Alerts/Escalation - Alerts/Notifications - CRM - Collaboration Tools - Contact Management - Data Security - Drag & Drop - Email Tracking - Inbox Management - Multiple Data Sources - Performance Metrics - Real-Time Reporting - Reporting & Statistics - Search/Filter - Service Level Agreement (SLA) Management - Shared Inboxes - Third-Party Integrations ## Integrations (12 total) - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Microsoft 365 - Microsoft Outlook - Salesforce Audience Studio - Salesforce Customer360 - Salesforce Sales Cloud - Salesforce Service Cloud - Vanta - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Email Management Software](https://www.capterra.com.sg/directory/30553/email-management/software) ## Related Categories - [Email Management Software](https://www.capterra.com.sg/directory/30553/email-management/software) - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Reporting Tools](https://www.capterra.com.sg/directory/30053/reporting/software) ## Alternatives 1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2213 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18790 reviews) 4. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Reviews ### "In Depth Look" — 5.0/5 > **Verified Reviewer** | *9 February 2021* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Ability to see trends with user response times. > > **Cons**: No outlook integration to mark certain emails as do not track. > > Very good experience overall. ----- ### "A niche product that could be widely used" — 4.0/5 > **Daniel** | *18 February 2020* | Machinery | Recommendation rating: 8.0/10 > > **Pros**: This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not. The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings. License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice. > > **Cons**: We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention. The interface is not as intuitive as it could be, nor is the company setup. Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center. > > Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness. ----- ### "timetoreply Review" — 4.0/5 > **John** | *9 February 2021* | Accounting | Recommendation rating: 5.0/10 > > **Pros**: Report are good, great to navigate and we'll laid out > > **Cons**: Need to differentiate between roles more ----- ### "Provides tremendous insight" — 4.0/5 > **Bryce** | *4 February 2021* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners. > > **Cons**: It's very standalone. I wish that I had the ability to better integrate with other reports. > > We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization. ----- ### "Email Reporting that Works" — 4.0/5 > **Paul** | *3 February 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The fact that I can setup filters that identify email volume and interactions from specific clients. > > **Cons**: The reporting functionality limits the date range of data that you can analyze at one time. Since I do annual reporting, I have to combine data outside of TTR for those lengthy reports. > > I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/153065/time-to-reply?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/153065/time-to-reply) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data