--- description: Get detailed information about XM for Customer Experience and how it can help you meet your business needs. Learn more about XM for Customer Experience price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XM for Customer Experience Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [XM for Customer Experience](/software/152924/customer-frontlines) # XM for Customer Experience Canonical: https://www.capterra.com.sg/software/152924/customer-frontlines Page: 1 / 11\ Next: [Next page](https://www.capterra.com.sg/software/152924/customer-frontlines?page=2) > Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform. > > Verdict: Rated **4.6/5** by 255 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses XM for Customer Experience? Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 255 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualtrics - **Location**: Palo Alto, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$1,500.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Qualtrics for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, France, Germany, India, Ireland, Italy, Japan, Mexico, Netherlands, Puerto Rico, Spain and 5 more ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Analytics - Anonymous Feedback - Automated Routing - Behavioral Analytics - CES Survey Structure - CRM - CSAT Survey Structure - Call Recording - Chatbot - Collaboration Tools - Communication Management - Computer Telephony Integration - Customer Activity Tracking - Customer Data Management - Customer Engagement - Customer Experience Management - Customer History - Customer Profiles - Customer Segmentation - Customizable Forms - Customizable Questions - Dashboard - Employee Coaching Tools - Engagement Tracking - Feedback Management - Issue Tracking - KPI Monitoring - Keyword Tracking - Loyalty Program - Multi-Channel Data Collection - NPS Survey Structure - Negative Feedback Management - Performance Metrics - Process/Workflow Automation - Quality Management - Response Management - Retention Tracking - Review Monitoring - Review Notification - Review Request - Rewards Management - SMS Messaging - Survey/Poll Management - Surveys & Feedback - Third-Party Integration - Visual Analytics ... and 35 more features ## Integrations (38 total) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software) - [Customer Satisfaction Software](https://www.capterra.com.sg/directory/30541/customer-satisfaction/software) - [Survey Software](https://www.capterra.com.sg/directory/30092/survey/software) - [Feedback and Reviews Management Software](https://www.capterra.com.sg/directory/31024/review-management/software) ## Alternatives 1. [SurveyMonkey](https://www.capterra.com.sg/software/32728/surveymonkey) — 4.6/5 (10455 reviews) 2. [Jotform](https://www.capterra.com.sg/software/158456/jotform-4-0) — 4.7/5 (2885 reviews) 3. [Connecteam](https://www.capterra.com.sg/software/153140/connecteam) — 4.6/5 (5203 reviews) 4. [Typeform](https://www.capterra.com.sg/software/137289/typeform) — 4.7/5 (964 reviews) 5. [SurveySparrow](https://www.capterra.com.sg/software/168823/surveysparrow) — 4.4/5 (121 reviews) ## Reviews ### "Reliable and powerful tool" — 4.0/5 > **Humaira** | *6 September 2024* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: It is very user friendly tool. The drag and features saves a lot if time and minimizes the coding effirt > > **Cons**: The data and analysis section needs to be improved. The costing is little high. > > The overall experience is very good. The support section covers every feature so even if we are stuck we can get help from support. ----- ### "Qualtrics Review" — 5.0/5 > **Mike** | *1 October 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Its a great platform. Easy to use. Very helpful for gathering opinions and reviews of internal processes and company updates. ----- ### "Qualtrics tries for quality" — 4.0/5 > **John** | *20 June 2024* | Telecommunications | Recommendation rating: 6.0/10 > > **Pros**: Qualtrics allows your team a secure way to gather NPS data. > > **Cons**: Qualtrics is a bit over complicated when it comes to managing your surveys. > > It's good, but there are certainly more user friendly tools from the perspective of both your team and your customers. ----- ### "Xm customer review" — 5.0/5 > **Sheena** | *17 June 2024* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Whag i like most is the selections i have to choose from > > **Cons**: What i liked least was some buffering but no complaints once that aas fixed ----- ### "Qualtrics XM Survey Platform" — 4.0/5 > **Verified Reviewer** | *5 February 2026* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: It's an industry leader, used more often than any other survey platform (I believe this is still true), it has robust capabilities, and it's fairly user friendly. > > **Cons**: Their customer service is not as good as it used to be, and both their programming interface and reporting tools could be easier to use. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.com.sg/software/152924/customer-frontlines?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/152924/customer-frontlines) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data