--- description: Get detailed information about XM for Customer Experience and how it can help you meet your business needs. Learn more about XM for Customer Experience price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XM for Customer Experience Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [XM for Customer Experience](/software/152924/customer-frontlines) # XM for Customer Experience Canonical: https://www.capterra.com.sg/software/152924/customer-frontlines Page: 1 / 11\ Next: [Next page](https://www.capterra.com.sg/software/152924/customer-frontlines?page=2) > Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform. > > Verdict: Rated **4.6/5** by 255 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses XM for Customer Experience? Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale. Businesses of all sizes and industries looking to deliver unrivaled customer experience ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 255 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualtrics - **Location**: Palo Alto, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$1,500.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Qualtrics for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, France, Germany, India, Ireland, Italy, Japan, Mexico, Netherlands, Puerto Rico, Spain and 5 more ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Analytics - Anonymous Feedback - Automated Routing - Behavioral Analytics - CSAT Survey Structure - Call Recording - Chatbot - Communication Management - Computer Telephony Integration - Customer Activity Tracking - Customer Data Management - Customer Engagement - Customer Experience Management - Customer History - Customer Journey Mapping - Customer Profiles - Customer Segmentation - Customizable Forms - Customizable Questions - Dashboard - Drag & Drop - Employee Coaching Tools - Engagement Tracking - Feedback Management - Issue Tracking - KPI Monitoring - Keyword Tracking - Loyalty Program - Multi-Channel Data Collection - Multi-Channel Distribution - NPS Survey Structure - Negative Feedback Management - Performance Metrics - Quality Management - Response Management - Retention Tracking - Review Monitoring - Review Notification - Review Request - Rewards Management - SMS Messaging - Survey/Poll Management - Surveys & Feedback - Third-Party Integration - Visual Analytics - Workflow Automation ... and 35 more features ## Integrations (38 total) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software) - [Customer Satisfaction Software](https://www.capterra.com.sg/directory/30541/customer-satisfaction/software) - [Survey Software](https://www.capterra.com.sg/directory/30092/survey/software) - [Feedback and Reviews Management Software](https://www.capterra.com.sg/directory/31024/review-management/software) ## Alternatives 1. [SurveyMonkey](https://www.capterra.com.sg/software/32728/surveymonkey) — 4.6/5 (10513 reviews) 2. [Jotform](https://www.capterra.com.sg/software/158456/jotform-4-0) — 4.7/5 (2927 reviews) 3. [Connecteam](https://www.capterra.com.sg/software/153140/connecteam) — 4.6/5 (5317 reviews) 4. [Typeform](https://www.capterra.com.sg/software/137289/typeform) — 4.7/5 (982 reviews) 5. [SurveySparrow](https://www.capterra.com.sg/software/168823/surveysparrow) — 4.4/5 (123 reviews) ## Reviews ### "Good Product" — 5.0/5 > **Nadia** | *17 March 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The easy with which you can create surveys and dispatch them > > **Cons**: I wish there was a tutorial to walk you through the product when you first sign in. I had to figure out stuff for myself and sometimes through others > > I have created a lot of surveys and I love the ease with which you could create and disperse the surveys. I also love that you can see progress and even download the data from surveys in ways that make it easier for you to analyze them with other applications ----- ### "Qualtrics XM Survey Platform" — 4.0/5 > **Verified Reviewer** | *5 February 2026* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: It's an industry leader, used more often than any other survey platform (I believe this is still true), it has robust capabilities, and it's fairly user friendly. > > **Cons**: Their customer service is not as good as it used to be, and both their programming interface and reporting tools could be easier to use. ----- ### "It's ok, could be improved" — 4.0/5 > **Ryan** | *29 October 2025* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: More stable and better ability to glean insights from data collected compared to some of the other VoC tools out there > > **Cons**: Could be costly and set up is tedious with a lot of customizations required, but i guess with more power comes more responsibility ----- ### "Great For Surveys" — 4.0/5 > **Verified Reviewer** | *30 June 2025* | Research | Recommendation rating: 7.0/10 > > **Pros**: The interface is great and there are a lot of features that you would expect related to creating surveys > > **Cons**: There are some features that can seem to be technical that could have been handled differently such as reverse scoring. > > It is a great software to use for creating and sending out surveys. It is overall easy to use and setup and can do complex work if you need it to. ----- ### "Qualtrics Review" — 5.0/5 > **Mike** | *1 October 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Its a great platform. Easy to use. Very helpful for gathering opinions and reviews of internal processes and company updates. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.com.sg/software/152924/customer-frontlines?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/152924/customer-frontlines) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data