---
description: Get detailed information about Enterprise Service Desk and how it can help you meet your business needs. Learn more about Enterprise Service Desk price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enterprise Service Desk Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Enterprise Service Desk](/software/152682/enterprise-service-desk)

# Enterprise Service Desk

Canonical: https://www.capterra.com.sg/software/152682/enterprise-service-desk

> A codeless, user-friendly, and affordable ITIL-based service management platform. Provide visibility to IT stakeholders and end users.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Enterprise Service Desk?

Enterprise Service Desk is a scalable, affordable platform for small and mid-size organizations (SMBs), global enterprise organizations, government (local, state, federal, and Department of Defense)

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Meritide
- **Location**: St. Paul, US
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Help Desk \& Change Management editions \< $30 per user, per month
Enterprise Service Desk \< $70 per user, per month

(All based on 5-year software total cost of ownership model)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Automated Routing
- Customer Database
- Incident Management
- Knowledge Base Management
- Multi-Channel Communication
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback

## Integrations (2 total)

- Callture
- Microsoft SharePoint

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [IT Ticketing Software](https://www.capterra.com.sg/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3410 reviews)
2. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.5/5 (686 reviews)
3. [JIRA Service Management](https://www.capterra.com.sg/software/138769/jira-service-management) — 4.5/5 (764 reviews)
4. [InvGate Service Management](https://www.capterra.com.sg/software/133392/service-desk) — 4.6/5 (108 reviews)
5. [HappyFox Help Desk](https://www.capterra.com.sg/software/83211/happyfox) — 4.6/5 (92 reviews)

## Reviews

### "Change Gear" — 4.0/5

> **David** | *30 June 2016* | Government Administration | Recommendation rating: 9.0/10
> 
> Friendly with awesome support.  Cheaper product compared to the big boys like Remedy. Hope to work with them further in the future.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/152682/enterprise-service-desk)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/152682/enterprise-service-desk> |
| de-AT | <https://www.capterra.at/software/152682/enterprise-service-desk> |
| de-CH | <https://www.capterra.ch/software/152682/enterprise-service-desk> |
| en | <https://www.capterra.com/p/152682/Enterprise-Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/152682/enterprise-service-desk> |
| en-AU | <https://www.capterra.com.au/software/152682/enterprise-service-desk> |
| en-CA | <https://www.capterra.ca/software/152682/enterprise-service-desk> |
| en-GB | <https://www.capterra.co.uk/software/152682/enterprise-service-desk> |
| en-IE | <https://www.capterra.ie/software/152682/enterprise-service-desk> |
| en-IL | <https://www.capterra.co.il/software/152682/enterprise-service-desk> |
| en-IN | <https://www.capterra.in/software/152682/enterprise-service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/152682/enterprise-service-desk> |
| en-SG | <https://www.capterra.com.sg/software/152682/enterprise-service-desk> |
| en-ZA | <https://www.capterra.co.za/software/152682/enterprise-service-desk> |
| fr | <https://www.capterra.fr/software/152682/enterprise-service-desk> |
| fr-BE | <https://fr.capterra.be/software/152682/enterprise-service-desk> |
| fr-CA | <https://fr.capterra.ca/software/152682/enterprise-service-desk> |
| fr-LU | <https://www.capterra.lu/software/152682/enterprise-service-desk> |

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