What Is HubSpot CRM?

Whether you've got a small team of five or a sophisticated sales force of 500, HubSpot offers pricing and packaging options that grow with you. HubSpot customer relationship management (CRM) software is built for companies that want to spend less time logging data. It keeps all your contacts in one centralized, customizable database. And you can see everything about a lead in one place -- no more digging through inboxes to find information. Start using the free HubSpot CRM today.

Who Uses HubSpot CRM?

The HubSpot CRM is built for growing teams. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.

Where can HubSpot CRM be deployed?

Cloud-based
On-premise

About the vendor

  • HubSpot
  • Located in Cambridge, US
  • Founded in 2012

HubSpot CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 19 others

Languages

English, French, German, Japanese, Portuguese and 1 others

HubSpot CRM pricing

Starting Price:

US$0.00
  • Yes, has free trial
  • Yes, has free version

HubSpot CRM has a free version and offers a free trial. HubSpot CRM paid version starts at US$0.00.

About the vendor

  • HubSpot
  • Located in Cambridge, US
  • Founded in 2012

HubSpot CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 19 others

Languages

English, French, German, Japanese, Portuguese and 1 others

HubSpot CRM videos and images

HubSpot CRM Software - HubSpot CRM sales pipeline
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HubSpot CRM video
HubSpot CRM Software - HubSpot CRM sales pipeline
HubSpot CRM Software - 2
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Features of HubSpot CRM

  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Scheduling
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • For Financial Institutions
  • For Mac Devices
  • For Startups
  • For iPad Devices
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Project Management
  • Quotes/Estimates
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Third Party Integrations
  • Third-Party Integration
  • Workflow Management

HubSpot CRM Alternatives

SharpSpring offers powerful, flexible marketing automation with fully integrated CRM and social media management for agencies and SMBs.
The smarter way for small businesses to do great work Keap organizes your client information & daily work in one place, freeing you up
Email marketing software for creators that supports conditional content for different types of subscribers.
Act! Premium empowers you to market better, sell more, and create customers for life.
NetSuite, the world’s #1 cloud ERP, gives you the visibility and control you need to make smart decisions and grow with confidence. Learn more about NetSuite
Intercom is a Customer Communications Platform that offers an unparalleled user experience, engaging customers across their lifecycle.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Pardot's lead management features CRM integration, email marketing, lead nurturing, lead scoring, and ROI reporting.

Reviews of HubSpot CRM

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kiran
Kiran
Delivery Manager in India
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

HubSpot CRM - Must have software to track prospects.

5.0 2 months ago New

Comments: HubSpot CRM gets the job done. The assistance is the most enjoyable part. I was hopelessly clueless for most of the time when I started using this tool. The support team were incredibly patient with my simple query and provided me with valuable information.

Pros:

1. Automation of tasks 2. Exceptional Support for Data Integration 3. Data Tracking

Cons:

1. Tracking gets complex when multiple people are on the chain. 2. Price is on the higher end of the spectrum. 3. Notifications complexity.

Alternatives Considered: Zoho CRM and Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: Features

Hampus
Head of Sales in Sweden
Information Technology & Services, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

A great CRM tool that however demands quite a lot from the users

4.0 last month New

Comments: It's surely a great tool, but then you need time to get totally into it in order to get the maximum value out of it.

Pros:

HubSpot CRM is a complete tool, with a features and functionalities you could ever need. The integrations with other tools is also great, and it can surely cover all needs for big and small companies.

Cons:

We experienced it as a big threshold to get up to efficiency with the tool. I understand that when up and running as it should, it's hard to compete with, but we never came that far. It's a combination of the massive amounts of features, tools and integrations, together with a somewhat not totally intuitive UI, that creates an inertia of getting into the tool.

Alternatives Considered: Cinode, Salesforce Sales Cloud and Dynamics 365 Business Central

Reasons for Choosing HubSpot CRM: We weren't to happy with Salesforce and wanted to try something else.

Switched From: Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: We heard that it should be the best CRM tool with multiple values for different areas.

Jay
Jay
CEO in US
Verified LinkedIn User
Marketing & Advertising, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Best of the best honestly

5.0 3 months ago

Comments: HubSpot to me is la crème de la crème - or the best. I'm an advocate for software when it comes to marketing automation and I've tried everything (infusionsoft, activecampaign, salesforce, marketo, HighLevel (although HighLevel is also phenomenal)

Pros:

Extremely clean user interface, it's amazing support staff, and the ability for you to go into very strong account based and better be automations when your business grows. It does allow you to scale pretty easily. It also have a free tier for almost every hub.

Cons:

As a start of this software can be a little expensive when you need some of it's more advanced features at an early stage

Alternatives Considered: HighLevel

Reasons for Choosing HubSpot CRM: Mostly software consolidation but also ease of use

Switched From: ActiveCampaign and Pipedrive

Reasons for Switching to HubSpot CRM: To me high-level seems like it is amazing for marketing automation but not as CRM. Pipedrive seemed like a pipeline with automation - the CRM feature wasn't really as prominent as I personally would have liked it to be.

Jason
Managing Director in UK
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Absolutely fantastic crm. Top of the shelf.

5.0 2 months ago New

Comments: Phenomenal crm for 99% of businesses and SME’s. Really easy to integrate into your business and helps you do more than you thought possible.

Pros:

Easy to use. Easy to train people on. Continuous updates from developers and very good customer and support service.

Cons:

There’s not much to dislike. If I had to pick something it would be the pricing maybe.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing HubSpot CRM: Mainly the user interface and ease of use.

Switched From: Agile CRM and Salesforce Sales Cloud

Reasons for Switching to HubSpot CRM: It outshone the others in a variety of ways. Top of the shelf software.

Verified Reviewer
COO in Spain
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Good one to start with

4.0 4 weeks ago New

Comments: I really enjoy working with it - inside the company and with additional instances with freelancers. Especially, it's great to have a free version to get start with it without any strings attached. I worked with it for around 4 years before switching to a pro version

Pros:

It's super easy to use. I encourage beginners in CRM world to start with this thing - the free version is a good point of start. No brainer regarding how to use it. Amazing Hubspot academy with trainings for the beginners. Nothing much to add - start with the free version

Cons:

In a free version I am missing the reporting. It's kind of expensive in compare to competitors if you want to add a few more features.

Alternatives Considered: Pipedrive

Reasons for Switching to HubSpot CRM: It was free and super easy to start with. I was a beginner, so the tutorials/academy for beginner sales person was great!