---
description: Get detailed information about eGain AI Knowledge Hub and how it can help you meet your business needs. Learn more about eGain AI Knowledge Hub price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eGain AI Knowledge Hub Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [eGain AI Knowledge Hub](/software/151575/egain-knowledge)

# eGain AI Knowledge Hub

Canonical: https://www.capterra.com.sg/software/151575/egain-knowledge

> Powered by AI and analytics, eGain Knowledge Hub is a one-stop knowledge management solution for the digital-first, remote-first era.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses eGain AI Knowledge Hub?

Large B2C companies in banking, insurance, financial services, retail, health care, government, telecom, utilities sectors, media, manufacturing, BPO, and other domains.

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact at info@egain.com (or reach us at https://www.egain.com/contact-us/)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia & Herzegovina, Botswana, Brunei, Bulgaria and 159 more

## Features

- Access Controls/Permissions
- Catalog Management
- Collaboration Tools
- Content Management
- Customizable Branding
- Customizable Templates
- Discussions/Forums
- Feedback Management
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Multi-Language
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Self Service Portal
- Text Editing
- Third-Party Integrations
- User Management

## Integrations (9 total)

- Avaya Spaces
- Five9
- GENESYS
- Microsoft Dynamics 365 Business Central tegossuite
- Microsoft Teams
- SAP Customer Experience
- Salesforce Platform
- ServiceNow
- Talkdesk

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software)

## Related Categories

- [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software)
- [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software)
- [IT Ticketing Software](https://www.capterra.com.sg/directory/32623/it-ticketing-systems-software/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Bitrix24](https://www.capterra.com.sg/software/113540/bitrix24) — 4.2/5 (984 reviews)
4. [Salesforce Service Cloud](https://www.capterra.com.sg/software/136189/salesforce) — 4.5/5 (820 reviews)
5. [UseResponse](https://www.capterra.com.sg/software/170123/useresponse) — 4.6/5 (36 reviews)

## Links

- [View on Capterra](https://www.capterra.com.sg/software/151575/egain-knowledge)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/151575/eGain-Knowledge/> |
| en-AE | <https://www.capterra.ae/software/151575/egain-knowledge> |
| en-AU | <https://www.capterra.com.au/software/151575/egain-knowledge> |
| en-CA | <https://www.capterra.ca/software/151575/egain-knowledge> |
| en-GB | <https://www.capterra.co.uk/software/151575/egain-knowledge> |
| en-IE | <https://www.capterra.ie/software/151575/egain-knowledge> |
| en-IL | <https://www.capterra.co.il/software/151575/egain-knowledge> |
| en-IN | <https://www.capterra.in/software/151575/egain-knowledge> |
| en-NZ | <https://www.capterra.co.nz/software/151575/egain-knowledge> |
| en-SG | <https://www.capterra.com.sg/software/151575/egain-knowledge> |
| en-ZA | <https://www.capterra.co.za/software/151575/egain-knowledge> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra Singapore helps find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.com.sg","url":"https://www.capterra.com.sg/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.sg/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"eGain AI Knowledge Hub","description":"#1 AI Knowledge Platform - eGain AI Knowledge Hub\n\n-  Rated #1 by analysts and practitioners, the eGain AI Knowledge Hub is a rich, “whole-product” AI knowledge solution that has created transformational value at speed and scale for Global 1000 companies and government agencies alike. \n\n- Part of the eGain Knowledge Hub is eGain AssistGPT™, a comprehensive, no-code, generative AI tool that helps agents, authors, and operations managers become more effective and efficient.\n\n- Top score for Knowledge Management in the 2024 Gartner Market Guide for Customer Service Knowledge Management\n\n- Top score in the 2023 Gartner Critical capabilities report for the CRM customer engagement center for knowledge management + digital engagement + composable experience platform\n\n- Readers’ Choice from KMWorld Magazine for 2024 in the Customer Experience and Support \n\n- KnowledgePromise™ Award from KMWorld Magazine for 2023-24 for cutting-edge KM innovation and sustained value creation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d5bba7ab-3446-4250-93fe-0a966925afc3.png","url":"https://www.capterra.com.sg/software/151575/egain-knowledge","@id":"https://www.capterra.com.sg/software/151575/egain-knowledge#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.sg/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.com.sg/software/151575/egain-knowledge#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is eGain AI Knowledge Hub?","@type":"Question","acceptedAnswer":{"text":"#1 AI Knowledge Platform - eGain AI Knowledge Hub-Rated #1 by analysts and practitioners, the eGain AI Knowledge Hub is a rich, “whole-product” AI knowledge solution that has created transformational value at speed and scale for Global 1000 companies and government agencies alike. - Part of the eGain Knowledge Hub is eGain AssistGPT™, a comprehensive, no-code, generative AI tool that helps agents, authors, and operations managers become more effective and efficient.- Top score for Knowledge Management in the 2024 Gartner Market Guide for Customer Service Knowledge Management- Top score in the 2023 Gartner Critical capabilities report for the CRM customer engagement center for knowledge management + digital engagement + composable experience platform- Readers’ Choice from KMWorld Magazine for 2024 in the Customer Experience and Support - KnowledgePromise™ Award from KMWorld Magazine for 2023-24 for cutting-edge KM innovation and sustained value creation","@type":"Answer"}},{"name":"Who Uses eGain AI Knowledge Hub?","@type":"Question","acceptedAnswer":{"text":"Large B2C companies in banking, insurance, financial services, retail, health care, government, telecom, utilities sectors, media, manufacturing, BPO, and other domains.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.sg/software/151575/egain-knowledge#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Management Software","position":2,"item":"/directory/30094/knowledge-management/software","@type":"ListItem"},{"name":"eGain AI Knowledge Hub","position":3,"item":"/software/151575/egain-knowledge","@type":"ListItem"}]}]}
</script>