What Is Abhisi?

Abhisi lets you provide timely personalized support to your customers while being incredibly simple to use for you and your team. If you are using Gmail or other email clients give Abhisi a try and see how much time, effort and hassle it saves you. Abhisi is designed to make your team's life easy and your customers happy. Because happy customers grow your business.

Who Uses Abhisi?

Small to Medium Businesses

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Reviews of Abhisi

Average score

Overall
3.5
Ease of Use
3.4
Customer Service
3.3
Features
3.7
Value for Money
3.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Chris
Chris
Trainer and Coach in New Zealand
Verified LinkedIn User
Public Relations & Communications, Self Employed
Used the Software for: 1-5 months
Reviewer Source

I was dreading the setup... But I needn't have worried

5.0 2 years ago

Comments: It is early days yet, both in my business and in my use of Abhisi. But that is the point. I have had some friends question why I need the support desk at a time when I still don't have customers. However my focus is on scaling the business, and I can see how Ahisi can scale with me and my business, enabling me to set systems now, and then onboard support staff into the system as I need them.

Pros:

I haven't been using the software long, and I have no experience with support desk software. However with the coaching portal I am getting ready to launch I realised I need a support solution. The availability and responsiveness of support desks have definitely shaped my image of the businesses I use online, so I knew it would be important for me to have a solution that I could manage myself easily in the beginning, but which I could scale up in future. What I was most concerned about was integrating the solution, as I am not that technical, and I was already struggling with integrating several other platforms into my offering. But this was the easiest of them all to set up. Within 2 hours I had the support email address up and running, and had successfully tested it.

Cons:

Initially I was concerned at the lack of a knowledgebase, I mean that is their business so I thought that was a real problem. However I found that you can get to the kb through the chat link. -Personally I think there should be a link on the main menu for help. Once I got in there I found the knowledge base to be comprehensive and detailed. But it could have been easier to find.

Sumeet
CEO in India
Legal Services, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Better than Emails and Affordable than Zendesk and Zoho Desk

5.0 2 years ago

Comments: Since we switched to Zendesk, our support team is quite happy with the Abhisi as it has all the features at almost half the price which we're paying to different SaaS companies. Secondly, their support is next to none as the Founder is also very proactive and cooperative.

Pros:

We like the simple and not-so-complex UI and UX. Availability of all the essential features and not only that, so many native integrations is another amazing thing we liked. Whereas the affordable pricing is the most important factor.

Cons:

Nothing as such, but looking for more deep level analytics and some more native integrations with WooCommerce and Payment Gateway. Also looking for a Chat Bot.

Jay
VP Technology in US
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Affordable ... you get what you pay for....

3.0 7 months ago

Comments: We are at least out of our inboxes - not by much, but tickets give us something to count.

Pros:

Abhisi is an affordable platform with basic ticket management components. We really like the price of the product - it fits well for our environment.

Cons:

Many of the features seem about half baked and don't seem to be maturing with any regularity. Customer service is a true nightmare - system down conditions may take a couple days to get resolved ... and you never hear from them, the system just starts working again. If you like stuff that's either always up, or you know what's going on when it isn't ... perhaps Abhisi isn't one for you.

Antonio
Founder in Italy
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

It's a scam

1.0 4 months ago

Pros:

Looked simple and easy to use when promoted on App Sumo, but in reality was always slow and often not available.

Cons:

Nobody fixes the sites when it goes down. It takes days and now it is down since 3 days. The longest ever. Probably they have collected all the money form the app sumo deal and run aways. IT'S A SCAM. Stay away from it.

Leonardo
Leonardo
Founder in Brazil
Verified LinkedIn User
Information Services, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

A reliable Customer support platform

4.0 2 years ago

Comments: I'm very happy with the app, do everything we need.

Pros:

I tested a lot of apps for customer support. We handle webdesign and leadgen, and it's imperative that we can keep track of all the requests from clients. Abhisi gives the ability to serve clients in an organized manner. The platform allow us to connect with clients in multiple ways, and they will add Woocommerce integration pretty soon, which will help us even further. Abhisi support team is awesome, and that's what we want when choosing a partner to work with.

Cons:

I'm not in love with the design, it looks outdated, but in other hand, is pretty functional. Support told me they will upgrade next year (2021), and the design will get a revamp.

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