---
description: Get detailed information about Metaphor IVR+ and how it can help you meet your business needs. Learn more about Metaphor IVR+ price, benefits, and disadvantages for businesses in Singapore.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Metaphor IVR+ Pricing, Cost & Reviews - Capterra Singapore 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Metaphor IVR+](/software/150763/metaphor-ivr)

# Metaphor IVR+

Canonical: https://www.capterra.com.sg/software/150763/metaphor-ivr

> Metaphor IVR+ is an omnichannel self-service platform deployed in the USAN cloud.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Metaphor IVR+?

Companies with contact centers and omni-channel customer experience initiatives.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: USAN
- **Founded**: 1989

## Commercial Context

- **Starting Price**: US$0.01
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Call Center Management
- Call Logging
- Call Recording
- Call Routing
- IVR
- Multiple Scripts
- Phone Key Input
- Survey/Poll Management
- Text to Speech
- Voice Customization
- Voice Mail

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.capterra.com.sg/directory/30231/ivr/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Readymode](https://www.capterra.com.sg/software/136728/readymode) — 4.6/5 (136 reviews)
4. [Convoso](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
5. [DialedIn CCaaS](https://www.capterra.com.sg/software/29589/callcenternow) — 4.8/5 (314 reviews)

## Reviews

### "Helps Increase Sales" — 4.0/5

> **Jennifer** | *2 April 2018* | Recommendation rating: 7.0/10
> 
> **Pros**: The automation will allow your business to promote customer self-service while saving on operational costs.  The downside to this is the lack of "real communication" between customer and company so make sure you have the type of business that would actually benefit from this.  The natural language and speech recognition feature has been very helpful with our overseas clients.
> 
> **Cons**: Experienced issues during set-up phase re-routing calls to live agents / and Caller ID was not working  on mobile devices.  Customer support, however, rectified these problems within a week of set-up.

## Links

- [View on Capterra](https://www.capterra.com.sg/software/150763/metaphor-ivr)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/225253/Metaphor-IVR/> |
| en-AE | <https://www.capterra.ae/software/150763/metaphor-ivr> |
| en-AU | <https://www.capterra.com.au/software/150763/metaphor-ivr> |
| en-CA | <https://www.capterra.ca/software/150763/metaphor-ivr> |
| en-GB | <https://www.capterra.co.uk/software/150763/metaphor-ivr> |
| en-IE | <https://www.capterra.ie/software/150763/metaphor-ivr> |
| en-IL | <https://www.capterra.co.il/software/150763/metaphor-ivr> |
| en-IN | <https://www.capterra.in/software/150763/metaphor-ivr> |
| en-NZ | <https://www.capterra.co.nz/software/150763/metaphor-ivr> |
| en-SG | <https://www.capterra.com.sg/software/150763/metaphor-ivr> |
| en-ZA | <https://www.capterra.co.za/software/150763/metaphor-ivr> |

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