What Is Lucky Orange?

Learn why your visitors aren’t converting and how you can grow sales and capture leads with Lucky Orange. Installation takes a few seconds and doesn’t require coding experience. With 10 tools for the price of one, Lucky Orange’s suite of conversion rate optimization tools includes Dynamic Heatmaps, Session Recordings, Live Chat & Live View, Visitor Profiles, Surveys, Announcements, Form Analytics, Conversion Funnels, and a Realtime Dashboard. Get started today with a 7-day free trial.

Who Uses Lucky Orange?

Marketers, UX professionals and business owners at eCommerce and B2B companies and digital agencies rely on Lucky Orange to help find new ways to improve their website conversion rates.

Lucky Orange Software - Dynamic Heatmaps - Don’t settle for static heatmaps. Our heatmaps work on dynamic elements including drop-down menus and hover-overs. See where visitors moved their mouse, what they clicked or tapped on and how far down the page they scrolled. Lucky Orange Software - Session Recordings - See what visitors did while they were on your site. Recordings are a replay of where visitors clicked and scrolled and the pages they visited. Segment recordings by filters such as page visited, UTM parameters and custom events. Lucky Orange Software - Surveys - Unlimited Surveys and responses are included at no extra cost. Choose from 4 survey types: multiple choice, rating, like/dislike or open-ended. Trigger surveys based on visit number, page visited, UTM parameters or custom segments. Lucky Orange Software - Chat - Save the sale before it's lost by reaching out to people on your website through live Chat. Set auto-responses and use triggers to invite visitors to chat when they’re most likely to need help. Pair with live view to walk customers through issues. Lucky Orange Software - Dashboard - Customize your dashboard to surface analytics that matter most to you. See when your website got the most traffic, how many visitors are live on your site now, which sources drove the most visitors to your site and more.

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Reviews of Lucky Orange

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
79%
4
16%
3
4%
2
1%
Raad
Raad
Marketing Director in Jordan
Verified LinkedIn User
Marketing & Advertising, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

BEST app to understand why your customers aren't converting

5.0 3 years ago

Pros:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Cons:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Lucky Orange Response

3 years ago

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

Joshua
Administrator, Web Technology / IT Support in US
Automotive, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Has helped us offer better support and better track down customer issues

5.0 2 months ago New

Pros:

The live chat and session recordings have enabled us to better serve our customers. The live chat allows us to answer questions in real time for customers and allows them to complete their order without having to sit on hold trying to connect with us via the phone. It also allows us to better track down issues customers experience.

Cons:

The biggest challenges we have had is that sometimes the session recordings do not exactly match what the customer experienced. I am not certain, but I think it may have to do with externally hosted JavaScript files. It would also be helpful if when you are searching for a customer session, more of the data would bring up the session. Sometimes even when I have the city, state, phone number and email address of a customer, I still cannot locate their session recording. This is especially frustrating when I finally find the session and some or all of that information is in the session data, but it still did not come up in the session search results.

Lucky Orange Response

last month

Thank you for the review and feedback - I'll pass it along to our engineering team. It's great to hear that you're using Session Recordings to provide even better support to your customers. We're here if you need anything! Cheers - Bradley from Lucky Orange

Stephen
Owner in US
Music, Self Employed
Used the Software for: 1+ year
Reviewer Source

Lucky Orange is a Critical Tool at a Great Price

3.0 2 months ago New

Comments: I've only had to contact customer support one time and they were very quick to respond and resolve my issue. They seem like a talented group of people. Very professional and excellent customer service.

Pros:

What I like most is that I can watch my potential customers sessions exactly from their perspective while they are on my site. Doing so makes obvious the differences between where I thought a customer would go verses where they are actually going. This helps me determine what changes and improvements I need to make. It identifies errors that I didn't know were happening. It shows me areas where customers have trouble finding things or navigating. I also love the live view feature and can watch customer's sessions from their perspective in real time. I've been able to walk users through things.

Cons:

The videos sometimes don't load well for me or I have to keep clicking the play button. That could be because I'm using FireFox on a VPN with very heavy threat protection. Despite that, the playback is adequate and I have not pursued a resolution to that issue. Still totally worth it. Although the video information is critical and extremely helpful, it actually can seem torturous and highly annoying to watch customer sessions because they click all over the place other than what I want them to click on. I can't watch that for very long and sometimes my customers will be on my site for close to an hour before they buy. I only really watch sessions where the user visited more than 3 pages.

Lucky Orange Response

2 months ago

Thank you for leaving us a review! Using live Session Recordings and Chat to direct your website visitors is a great way to understand where they might have trouble navigating your site. Using a VPN is likely why you are running into problems while viewing Sessions. If you send us an email to [email protected], we can ensure there isn't something else at play. Happy tracking! Cheers - Bradley from Lucky Orange

Zachary
Director in Singapore
Wholesale, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great beginner visitor snapshots software

5.0 2 months ago New

Comments: I always use lucky orange whenever i launch a new product or a new ad on a new landing page. It tells me the effectiveness for the customer, what customers want, and why some people don't even buy things on my store. It tells me sometimes what a customer is like as well.

Pros:

It is very easy to check what a customer does, where they glance at, and what pages they go to on my site, and what they interact with.

Cons:

I did not use the analytics or heatmap software. I feel that there is not much use as I need to individually look at each snapshot video for me to get the most out of it.

Lucky Orange Response

2 months ago

Thank you for the 5-star review and all of your positive feedback! It's great to hear that you use Session Recordings to determine the effectiveness of an ad campaign or new product. Please don't hesitate to reach out if there's anything we can help you with! Cheers- Bradley from Lucky Orange

Shaun
Operations Coordinator in South Africa
Consumer Goods, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Haven't seen an orange orange visitor yet :-)

5.0 2 months ago New

Comments: Lucky orange allowed us to see pretty much all of the visitor information that was important to us right out of the box. The UI is so intuitive and this really helped us get started without too much trouble figuring out where to find stuff. At some point in time, we needed to export some visitor data but the feature was only available for heatmaps and to our surprise, they announced the feature just a few months later. Overall, we now make data driven decisions efficiently with lucky orange

Pros:

Great and easy to use UI, feature rich out of the box with a wealth of information on website visitors, worth paying for

Cons:

Live chat feature doesn't always show on website

Lucky Orange Response

2 months ago

Thank you for leaving us a five-star review! Great to hear that you've been making business decisions based on the insights you've gathered from Lucky Orange. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange