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Sinch MessageMedia

Sinch MessageMedia

What Is Sinch MessageMedia?

Sinch MessageMedia is a mobile messaging solution that helps businesses of all sizes – from SMBs to enterprise level – better connect with customers. Reach them via the channel of their choice – SMS, socials, and 85+ integrations – and maximize ROI, effortlessly. Send bulk SMS. Create automated campaigns. Integrate with 85+ apps that you already use. We’ve got a wide range of features and pricing plans ready to take your conversational messaging to the next level. Try it for free.

Who Uses Sinch MessageMedia?

Sinch MessageMedia helps businesses across all industries, from global brands to SMBs in the healthcare, education, retail, not-for-profit, and many other industries.

Sinch MessageMedia Software - Sinch MessageMedia Dashboard
Sinch MessageMedia Software - Sinch MessageMedia Inbox
Sinch MessageMedia Software - Sinch MessageMedia New Campaign
Sinch MessageMedia Software - Sinch MessageMedia Abandoned cart SMS
Sinch MessageMedia Software - Sinch MessageMedia Integrations

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Reviews of Sinch MessageMedia

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
75%
4
17%
3
8%
Justin
Chief Operating Officer in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic Product with Fantastic Customer Service

5.0 last year

Comments: The service has been overall huge for our company and has given us competitive advantage as we have robust dispatch communicational ability that allows our subcontractors to spend less time on set during material pickup. We are also implementing review seeking messaging to use with our customers to grow our online brand with the implementation of a sub-account and a secondary Toll-Free.I love the product, and have enjoyed watching you implement new features over the last couple of years.

Pros:

The customer service is phenomenal which has made implementation of this product a breeze. Racheal Rhee is fantastic to with. Any time there is an issue, or I have a question, it is resolved quickly. The web app is incredibly easy to use, and API integrations are smooth.

Cons:

I believe it could us more robust MMS capabilities from the web app inbox, such as being able to paste an image from the clipboard directly into the chat box. I also think the API documentation while generally good, lacks a few specifications. For instance, I can no longer find documentation for the "/v1/reporting/" end point in the developer portal. It was there at one point as we have this endpoint built into our system to calculate usage, but it appears to be removed. We are maintaining this a bit blind now.

Dalton
VP of Marketing in US
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great with Hubspot

5.0 last year

Pros:

We primarily use MessageMedia for automated texts in response to inquiries across our funnel. The integration with Hubspot was easy to establish and we don't have to worry about any issues on that front. Additionally, the options when sending, as well as the reporting functionality is significantly more robust than other platforms we've used.

Cons:

We had a scare early on as our deliverability was quite low. That wasn't an issue with the platform however, it just takes a long time to verify toll-free numbers. The team was very quick to help us troubleshoot and utilize a different approach that instantly increased our rates dramatically.

Bryan
Email Marketing Director in US
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

MessageMedia gets the job done but not much else

3.0 4 years ago

Comments: MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there.

Pros:

The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours.

Cons:

The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space.

Tyler
Director of Business Development in US
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome Solution

5.0 9 months ago

Comments: I just wanted to thank Grant, Justin, Francisco and Jeremy for all of their help. They all had a solution to everyone of my questions I was throwing at them. The end result has made a huge impact on our company on how we interact with our current clients and new potential customers. Overall experience was and continues to be Awesome!!!

Pros:

The bulk texting solved a big need we had to notify our customers when things were due. The Sinch hub made it so simple to just copy and paste the number type your msg and send. The results were immediate! We also love the Zoho integration!

Cons:

How long it took to text enable our existing 800 number the carrier took forever! Sometimes the dashboard will not load the recent inbound msg and you always have to click the try again button to get them to load.

John
Internet Manager in US
Accounting, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Great Easy Product

5.0 5 years ago

Comments: Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product.

Pros:

The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted.

Cons:

It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID