BigChange

"A complete solution "

Comments: Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Pros: Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Cons: The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

"Big Change Revolutionised My Business "

Comments: I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros: The facility to invoice live and make cash flow through the business improve.

Cons: The schedule does not have dynamic scheduling

"Reliability & efficiency. "

Comments: The system allowed our business to step away from more traditional paper based information gathering, enabling us to expand efficiently within a short period of time. The customisation of Job Watch allowed us to set new standards within our industry and raise customer expectations of visibility.

Pros: Bigchange not only allowed us to increase efficiency and expand our operation rapidly, it also allowed us to do this in our own way with the customisation available within the system.

Cons: Very little, it really is a good reliable system.

"Buyer beware"

Comments: The training was poor to say the least - we were told four different ways to process jobs in four separate training sessions , the support has been average - if you're gong to purchase this system, you need to get used to being told that any problem that you are experiencing cannot be replicated at their end - that's the tech equivalent of eeee, I dunno! We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.

Pros: We liked the promises that were made when we purchased JobWatch. It sounded perfect for us.

Cons: It doesn't work in the way we were promised. Recurring the jobs doesn't work for anything not done on a set day, the invoicing only seems to work if you have a price list, which we don't. The worksheets that govern which RAMS the operatives will see when starting the job keep disappearing and, despite repeatedly reporting this issue, the problem persists. This was supposed to replace our manual system of CRM but we are having to use our old manual system to check that JobWatch is as it should be. Purchasing this product has meant that we are spending nearly twice as long processing jobs and invoices.

"JOB WATCH"

Pros: The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too.
Road Crew are always helpful and knowledgeable and theon-line help centre is also useful.
The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage.
Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

Cons: The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.