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BigChange
What Is BigChange?
BigChange's all-in-one Field Service Management System is the paperless way to plan, manage, schedule & track jobs in one simple to use and easy to implement platform. BigChange helps field service companies across the UK to win more work, increase the capacity of their teams, accelerate invoicing & transform cash flow, all whilst reducing operational costs and admin time. Loved by office and field teams alike, our customers are achieving industry leading growth and ROI.
Who Uses BigChange?
BigChange is the all-in-one Job Management System, helping building maintenance, construction, environmental and other field service companies be Unstoppable everyday.
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Reviews of BigChange
Working with Big Change
Comments: See less, it’s like the solution has integrated well and forms part of our day to day operating model.
Pros:
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Cons:
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
BigChange Response
4 years ago
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.
Alternatives Considered:
BigChange
Comments: Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.
Pros:
My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions.
Cons:
I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach.
BigChange Response
last year
Hi George Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
If you are an existing company and you take on this product, expect a disappointing Big Change!!
Comments:
You are expected to do all of the onboarding with little or no support.
My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product.
Pros:
Sales reps are likeable and extremely helpful. [SENSITIVE CONTENT] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having.
Cons:
The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation. You will be charged for everything and there are extras on every turn you take.
BigChange Response
2 years ago
Hi Terry We also pride ourselves on honesty and integrity and I am familiar with some of the points you have raised to the team around some of the additional things you would like BigChange to be able to do. We are always keen to work with customers directly hence our visit to you and your teams back in March. It is important that we listen to customer and act and I am aware that after the meeting we offered to help document the items you mentioned in an improvement plan but that was not something you were keen on at the time. We have a large customer base who are getting incredible value from BigChange and we remain focused on helping all of our customers to gain more and more value from the platform. We would love to spend more time with you and your team and help you to get that value from BigChange to help your business. Many thanks Ian Burgess Chief Customer Officer
Great piece of Software!
Pros:
Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!
Cons:
The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.
BigChange Response
last year
Hi Jane Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Alternatives Considered:
Hudson White Services And BigChange
Comments: Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal.
Pros:
User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver!
Cons:
mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move.
BigChange Response
last year
Hi Brent Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
