What Is BigChange?

BigChange's all-in-one Job Management System is built to help every field service business be Unstoppable. Integrating customer relationship management (CRM), job scheduling, live tracking, mobile app, financial management & business intelligence into one simple to use and easy to integrate, cloud-based platform that any business with field workers can thrive on.

Who Uses BigChange?

BigChange is the all-in-one Job Management System, helping building maintenance, construction, environmental and other field service companies be Unstoppable everyday.

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Reviews of BigChange

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.7
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Colin
Colin
Director in UK
Verified LinkedIn User
Retail, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Working with Big Change

5.0 3 years ago

Comments: See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros:

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons:

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

BigChange Response

2 years ago

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.

Sally Ann
Sally Ann
Head of Maintenance in UK
Verified LinkedIn User
Facilities Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Big Change Review - It can really help your business grow and it is fantastice for mobile workforce

5.0 last month New

Comments: We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.

Pros:

It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.

Cons:

Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.

BigChange Response

4 weeks ago

Hi Sally-Ann Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers. It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team. Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer

Stuart
MD in UK
Construction, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Over Sold - Underdelivered

3.0 3 weeks ago New

Comments: Really great staff and people are involved in this business.But they have maybe become too large too quick and fail to satisfactorily support on set up expect you to learn the entire system and self set it up - the time and process to do this is huge and painstaking

Pros:

Lots of attractive features - some really smart

Cons:

The most attractive features are sometimes not implemented in a user friendly way…Hard to set up At times not worth using

Luke
Project Coordinator in UK
Environmental Services, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Thumbs up for BigChange

5.0 4 weeks ago New

Pros:

That all the things we need are on the same software and they all work together. We previously used 4 pieces of software to do all we do on BigChange, and it's made our processes so much slicker and more professional! Our resources have found the app so much easier than previous software's we've used.

Cons:

Stock & Equipment is not easy to use at all. I have tried to work round with what we can but I can't find a way this will work for us

Kev
Pot washer in UK
Facilities Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Kev's Review of Big Change

4.0 last month New

Comments: A real partnership with a company that listens API links progressing well

Pros:

1. Nice bunch of people to deal with2. Reliability and wants to help

Cons:

SchedulingStock controlSage 50 cloud integration unreliable so we use sage 50 server based

BigChange Response

4 weeks ago

Hi Kev Thank you for the feedback and thank you to you and the team for providing feedback valuable insights on how we can continue to improve BigChange further. Our Mission is simple in that we want to make you and your business unstoppable, and we can only do that through building partnerships and working together so looking forward for that to continue in 2023. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer