--- description: Get detailed information about Blackfire and how it can help you meet your business needs. Learn more about Blackfire price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Blackfire Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Application Performance Management Tools](/directory/30208/application-performance-management-software/software) > [Blackfire](/software/148956/blackfire) # Blackfire Canonical: https://www.capterra.com.sg/software/148956/blackfire > Empowers all developers and IT/Ops to continuously verify and improve their app's performance, throughout its lifecycle. > > Verdict: Rated **1.3/5** by 3 users. Top-rated for **Ease of Use**. ----- ## Overview ### Who Uses Blackfire? Blackfire is built for the Enterprise world. It is a tool for developers and devOps, but also hosting companies. We offer additional Editions for SMEs and a free Edition for individuals. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **1.3/5** | 3 Reviews | | Ease of Use | 1.7/5 | Based on overall reviews | | Customer Support | 1.0/5 | Based on overall reviews | | Value for Money | 1.3/5 | Based on overall reviews | | Features | 1.7/5 | Based on overall reviews | | Recommendation percentage | 0% | (0/10 Likelihood to recommend) | ## About the vendor - **Company**: Platform.sh - **Location**: Paris, France - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Profiler: $238.80/year Premium: Starting at $82,50/month And more options - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Available Countries**: France ## Features - Root Cause Analysis - Server Monitoring ## Support Options - Chat ## Category - [Application Performance Management Tools](https://www.capterra.com.sg/directory/30208/application-performance-management-software/software) ## Alternatives 1. [ManageEngine Applications Manager](https://www.capterra.com.sg/software/172323/manageengine-applications-manager) — 4.6/5 (255 reviews) 2. [Site24x7](https://www.capterra.com.sg/software/168192/site24x7) — 4.7/5 (344 reviews) 3. [Datadog](https://www.capterra.com.sg/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews) 4. [Zabbix](https://www.capterra.com.sg/software/135902/zabbix-monitoring-solution) — 4.7/5 (110 reviews) 5. [Dynatrace](https://www.capterra.com.sg/software/81932/dynatrace) — 4.5/5 (82 reviews) ## Reviews ### "Difficult to Setup, Poor Support - Stay Away" — 1.0/5 > **Abhiraj** | *20 April 2024* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: Nothing. I couldn't even set it up properly. > > **Cons**: 1. It doesn't have a trial 2. Difficult to setup. Spent 3-4 days but still couldn't setup. 3. Poor documentation and support > > I went for it as it looks to be a nice alternative to improve my code as we were facing performance issues. The demo on the site looked useful and I did the mistake of going with it. Followed the documentation available on the site but I couldn't push any data to Blackfire as mentioned. I wrote to support telling them that its not working for me. No one turned up the first day. The next day I asked them for my refund. They said that I've used the service and hence they couldn't refund the money now. This was on the 3rd day of struggling with the setup. Looks like a trap specifically with no upfront trial. Even to try you have to put your credit card in and pay atleast 159$. Stay away\! ----- ### "Poor documentation, worthless customer service" — 2.0/5 > **Steven** | *24 November 2020* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: We found various improvement opportunities in our code base > > **Cons**: - it is not clear what they define as a 'profile' - they count calls to same API endpoint with the same method (POST, GET, HEAD etc) as different profiles - they have an unwritten max of 1000 profiles a day (see prev point you will hit this in no time if you are looking for optimizations instead of very specifically testing parts of your app) > > Their customer service is absolutely worthless. It is slow (takes days for them to respond even AFTER they have read your message; you can see that in their chat). They provide halve answers (if you ask 2 things they will only respond to the last item) and their responses are halve-assed bordering rude and totally useless. ----- ### "Stay away" — 1.0/5 > **Jay** | *12 July 2022* | Food Production | Recommendation rating: 0.0/10 > > **Pros**: Was hoping to give it a go with our codebase but was faced with no way to try the product unless we get an expensive license. > > **Cons**: Absolute lack of care by their customer service team and lack of care for sales. > > Signed up for a trial, dashboard clearly states that we would have 7 days to try/demo the software. Assigned a task to our staff to work with the platform and get the validation going. The platform just locks every visible area behind a paywall with the lowest cost plan being the $100/mo option, unless we subscribe for an annual membership. Customer service staff just refused to help or prove any worth of the product without a license purchase. ## Links - [View on Capterra](https://www.capterra.com.sg/software/148956/blackfire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data