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ConnectWise ScreenConnect

ConnectWise ScreenConnect

What Is ConnectWise ScreenConnect?

ConnectWise Control (formerly ScreenConnect) is a fast, reliable and secure remote support, access and meeting solution. Online meetings allow users to collaborate, hold training sessions, provide project updates, chat, or anything in between. Collaborate with another technician to both work on a single session simultaneously. Multiple technicians can collaborate collectively on a support session; utilizing respective skills to more efficiently help their customers.

Who Uses ConnectWise ScreenConnect?

ConnectWise ScreenConnect is designed for IT professionals.

ConnectWise ScreenConnect Software - The guest page, where end-users enter a code to join a session with a technician
ConnectWise ScreenConnect Software - Connecting from a Windows machine to a macOS machine
ConnectWise ScreenConnect Software - The Extension Marketplace, where administrators can install and configure new features and integrations
ConnectWise ScreenConnect Software - The Access view of the Host page, where a technician can connect to unattended machines
ConnectWise ScreenConnect Software - The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used files

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Reviews of ConnectWise ScreenConnect

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.4
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Yunus Emre
Yunus Emre
Human Resources Intern in Poland
Verified LinkedIn User
Logistics & Supply Chain, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Easy Way To Connect

5.0 9 months ago

Pros:

Easy of use and fast interface Support different operating system such Windows and OS

Cons:

There were so many updates. So, it needed to be updated frequently by IT.

Clayton
IT Manager in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Remote Management

5.0 9 months ago

Pros:

I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.

Cons:

Sometimes you have to restart the service after an outage before it gets you back in.

Verified Reviewer
Verified LinkedIn User
Computer Hardware, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

It is simple to access the server with ConnectWise remotely.

3.0 2 years ago

Comments: Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.

Pros:

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

Cons:

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

Uriel
Sr Systems Engineer in Mexico
Security & Investigations, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Connectwise tool for managing servers and workstations

5.0 4 months ago

Comments: Very good tool to have all devices centralized to avoid connecting each time to different vpn, and to go directly to each business and different countries.

Pros:

The best thing is that you have all servers and workstation consoles centralized, if you have different business units or supporting other countries, you can have a better approach using Connectwise

Cons:

The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as disconnected.

Graham
Manager in Canada
Government Administration, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

ConnectWise ScreenConnect in the Country!

5.0 last year

Comments: Neutral! Product works, does what it says it does, we find Teams is replacing it for daily usage.

Pros:

It just works! Its not fancy looking, but its got all the bells and whistles!

Cons:

Talking to sales is extremely difficult to get pricing/quotes, be prepared to chase them!

Scott
COO in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

ScreenConnect is an excellent product

4.0 2 years ago

Pros:

Easy to manage and use for remote support and remote control

Cons:

File transfer is slow. It works, but the speed is very slow.

Austin
Admin in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Screen connect review

5.0 9 months ago

Comments: Overall I have been pleased with the use of screen connect. Its a great mostly reliable tool and would love to use it in the future and recommend its use.

Pros:

How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have.

Cons:

Sometimes the connections can drop or the deployment wont work for what ever reason.

Shane
Systems Administrator in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

ScreenConnect is Simple to use!

4.0 6 months ago

Comments: As a company, we're happy to use ScreenConnect for our remote management solution.

Pros:

It is easy to search for endpoints, add endpoints, and connecting to endpoints is as simple as a click, or adding one time support sessions.

Cons:

Sometimes it's difficult to make groups of endpoints due to the advanced filtering options

Robert
ITO in US
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

ScreenConnect is Good, But Could be Better

4.0 9 months ago

Comments: Very good overall and would recommend. Their partnership with BrightGauge needs lots of improvement from the reporting side, but ScreenConnect itself has been very good.

Pros:

It's great for remote access into another users computer, even if just one of your own. Support is good and there is no downtime.

Cons:

Features like "Screen Blanking" can be very clunky. Often when I set the remote screen to be blanked out, I will have a session go to sleep, and when I get back on the screen blank setting has been disabled. This is highly frustrating when needin privacy in a remote setting.

Ketan
IT in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Remote Assistance made easy with ConnectWise

4.0 4 months ago

Comments: Overall, the product is good for it's intended purpose and easy to use.

Pros:

What I most like about this product is the option to connect using the browser or desktop app.

Cons:

I least liked it's display not being very clear when connected to a remote computer.

Daniel
Service Delivery Manager in New Zealand
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Connectwise Control - An amazing remote app

5.0 2 years ago

Comments: Overall, ConnectWise Control has been a popular and reliable remote desktop software that has provided many useful features for our engineering team. Engineers have found it easy to use, and appreciate the ability to customize the software to meet their specific needs.

Pros:

Many users have found the software intuitive and easy to navigate, making it simple to provide remote support to clients. Also, ConnectWise Control is known for its strong security features, including two-factor authentication, session recording, and permission-based access. This helps for external and internal security requirements.

Cons:

The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions are confusing but support are there to help with that.

Mohamed Salah
Project Manager in Tunisia
Management Consulting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A Comprehensive Remote Support Tool: ConnectWise Control

5.0 2 years ago

Comments: Overall, ConnectWise Control is a great choice for businesses looking for a reliable and secure remote desktop support tool. The intuitive interface and customizable features make it suitable for a variety of business needs.

Pros:

ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.

Cons:

ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.

Bongani
Bongani
IT TECHNICIAN in South Africa
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Personal Experience with ConnectWise Control

5.0 2 years ago

Comments: It saves me travelling costs as I don't have to be on site to repair or provide support to my clients, thus saving me money and time.

Pros:

Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin

Cons:

the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting

Terri
Director of Ops in US
Legal Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

ConnectWise works

5.0 last year

Comments: Overall ConnectWise screen connect works for the simple remote sessions.

Pros:

The simplicity of this product makes it easier for the individuals who don't like or are intimidated by technology.

Cons:

Working with dual monitors is not as user friendly and it is a problem for individuals who are versed in technology.

Jacob
IT SUpport Engineer in Australia
Wholesale, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Cant user for Days on end due to their broken 2FA

4.0 last year

Comments: Avoid Avoid Avoid represents a massive corporate risk

Pros:

Not their support its almost non existant

Cons:

Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.

Allegra
Network Specialist in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

ScreenConnect Review

4.0 last year

Pros:

I like that we can now see software on the machine without logging in as the user. I also like that I can now login as the user on remote desktop without guiding them to join a session.

Cons:

The expired token can be a problem. I appreciate that it clears up if someone is using up a seat and isn't at their computer anymore but I do wish it had maybe an idle timer instead of it running into that when I'm in the middle of something.

Sarah
Office Manager in US
Law Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

ConnectWise

5.0 2 years ago

Comments: Excellent. We have had no problems with this program.

Pros:

I feel that ConnectWise is very secure and I feel safe using this site to remote into our system. We have alot of sensitive data and I feel that it is very secure.

Cons:

There are a lot of steps to go through before you are connected.

Shawn
IT Manager in Trinidad & Tobago
Package/Freight Delivery, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great tool for remote support

5.0 last year

Pros:

Simple end user experience. The process to gain access to remote support is quick and simple. Provides a free option for home users

Cons:

Customer support takes long for feedback

Motti
Motti
Sr Systems/Network Admin/Engineer in US
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Useful product

4.0 2 years ago

Comments: Generally good daily use as a remote support tool.

Pros:

I can paste to the keyboard. I have access to the systems backend. The system lets me use powershell without being logged in.

Cons:

The deploy tool does not work well. I can not set MFA easily for users. Setting up SSO is a challange.

Penny
HR/Accounting in US
Chemicals, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Good product to use

5.0 2 years ago

Comments: Overall it works pretty well.

Pros:

Makes things easier in working with co-workers or other businesses

Cons:

Sometimes its a little finicky and I have trouble connecting the first time. It also asks me to verify my identity too often.

Nick
Nick
System Engineer in US
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Review

5.0 2 years ago

Comments: very good

Pros:

soild and reliable remote support tool works well

Cons:

no cons it is a soild and reliable remote support tool works well

Dylan
IT Specialist in US
Law Practice, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Quick and Easy to use

5.0 2 years ago

Comments: Honestly, It's great and works really well!

Pros:

I liked how quick and the different types of features offered.

Cons:

There are times when it's slow to connect to the website.

Tarek
Customer Service Specialist in Egypt
Outsourcing/Offshoring, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Remote working is the main event in this software

4.0 2 years ago

Comments: I'm so thrilled by the great outcome and its efficient performance in the process.

Pros:

I love this software for what it gives, function features such as hosting a meeting while supporting other agents.

Cons:

It doesn't support all the languages and it only has chats and emails as it doesn't support phone engagement.

Gabriele
Tecnico in Italy
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Remote desktop and control

5.0 2 years ago

Pros:

semplicity and passthrough firewall. customer need only to download file and execute it.

Cons:

there are any problem. the software updates regulary and has ever new features

Ryan
Managed Services Technician in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

ConnectWise Control - The Simple Remote Software

5.0 2 years ago

Pros:

I like how it gives different options of connecting such as directing the client to a website and entering a code or having the ability to email them a link with the code embedded so they only have to download the client.

Cons:

It makes me sign in every time instead of having the option to SSO or remember me.