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What Is Deputy?

Deputy is a multi-award winning, modern workforce management tool for hourly work. With Deputy you can create staff schedules in minutes and then publish them to on any device, track Time & Attendance, and sync your timesheets to payroll seamlessly. Deputy integrates with over 300 leading POS and Payroll providers for end-to-end confidence. Free iOS and Android apps mean you can manage your business from anywhere. Start your free Trial today.

Who Uses Deputy?

Deputy serves the following industries; hospitality, retail, event, healthcare, construction, teaching, childcare, security, service and any other industries that have a need to manage hourly workers.

Deputy Software - Smart Scheduling
Deputy Software - Real time insights
Deputy Software - Manage Leave and PTO
Deputy Software - Track Time
Deputy Software - Sync with your systems

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Reviews of Deputy

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.5
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jessica
Jessica
Human Resources Specialist in US
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Deputy facilitates employee scheduling

4.0 last year

Comments: Having a nearby application that makes use of our technology makes it all the more valuable. In particular, the team's knowledge opportunities for Vice customers are fantastic. I consider the time and effort invested learning and mastering Deputy to be worthwhile, even if I am already an advanced user.

Pros:

Other scheduling tools I've tried were either impractical or too difficult to learn and utilize. Deputy is the best scheduling software I have used, and I have tried a few. It's easy to get the hang of, navigate, and succeed in.

Cons:

Turns off the door/window alarm. This quality is unnecessary, and the numerous safety precautions might be frustrating. Alter the range of colors available inside the span. The app's request and route customization features are user-friendly.

Ayishatu
Community Engagement manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Good for startups

5.0 4 months ago

Comments: it was great, but all that needs to change is the save feature

Pros:

Loved the group chat feature so we could communicate before adding shifts

Cons:

Very hard to create schedule without wiping the previous version

Sue
CEO in Australia
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Cross it off your list of potential payroll providers

1.0 5 months ago

Comments: Woeful. Save yourself the time and trouble and pick something else - Keypay is a great option and probably the next option for us.

Pros:

Coloured locations and tracking code integration into Xero

Cons:

Customer service canned responses SCHADS Interpretation that is different to the award Errors in the software that are ignored - and then they start quoting the terms and conditions to me when I kick up about it So many inconsistencies in the product and they don't care

Becki
District Manager in US
Accounting, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Great product !

5.0 last year

Pros:

I absolutely love the online time clock and schedule feature. It also helps me keep track of a large team across multiple locations. My labor has never been more accurate. This is a great product with fair pricing.

Cons:

Importing to my payroll system was a little difficult at first but with support we worked out the kinks.

Rocco
Operations Manager in UK
Hospitality, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Good app for Time Management

5.0 9 months ago

Pros:

A great system easy to use and great mobile app! Reports can be better but overall I am very happy with Deputy.

Cons:

Payroll Report options and approved timesheets view

Utsav
Head Chef in Australia
Hospitality, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Love it. Great Product. Highly Recommended.

5.0 2 years ago

Pros:

I have to create rosters, manage timesheets, monitor lot of activities including labour percentages and all and deputy provides such an easy and user friendly way of doing all that I do. Copying and pasting shifts is a joy. Overall user experience is great for me.

Cons:

Not that I remember in specific. However, total labour cost tracking mechanism like Employment Hero's would be a plus.

Jane
Business development manager in Australia
Hospitality, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Built for Hospitality

5.0 2 years ago

Comments: Overall great, and the staff love it.

Pros:

Deputy is very user-friendly and well-designed for users at every level. We love the app the the accessibility that it offers (and is expected by) our staff. The onboarding feature is great - it has really streamlined our onboarding process.

Cons:

The newsfeed is handy but lacks functionality; you can attach a document, but we REALLY need a place to store company documents such as policies and handbooks so they can be easily referred to by staff (we currently have to email them). In order to meet the key needs of the customers, Deputy should implement this feature ASAP - please!!

Paula
Operations Manager in New Zealand
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Pros about Deputy

5.0 2 years ago

Comments: Overall amazing experience, very happy with it!

Pros:

Time tracking, schedule and gps location.Also the connection with xero and other softwares

Cons:

Users not being able to attach photos on the journal

Marco
Owner in Italy
Hospital & Health Care, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

What a surprise!

5.0 2 years ago

Comments: It solved a really great problem for my company, since the program I was using before didn't help me to monitor the time clock.

Pros:

Really easy to use it, friendly interface and great customer service.

Cons:

That it doesn't remember the hours we set and if they're different from the ones programmed we can't do anything about it

Wolf
Owner /Manager in US
Security & Investigations, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Deputy Limitations on amount of location being used. Not exporting payroll timesheet to ADP for 2 y

3.0 2 years ago

Comments: Could be better

Pros:

Keep track of time of employees, build schedule.

Cons:

Help is not providing answers on problems like it was 2 years ago. Live chat is gone or specialist are not helping in all subjects

Lourdes
Wellness Coach in Ireland
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Product

5.0 5 months ago

Comments: Great experience, I'd definitely recommend it.

Pros:

It's a really great App if you have a company and the team. Deputy helps to organise many things within an organization. It allows managers to send the schedules, approve staff anual leave requests, see and share news feed within a company and a few other beneficial features.

Cons:

We have no complains about this product.

Lee
Lead Developer - Technical Lead in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Bringing law and order to your employee attendance.

4.0 11 months ago

Pros:

Really simple interface, which allowed majority of colleagues to learn the system without too much onboarding. The mobile app allowed easy clocking in/out.

Cons:

Whilst the mobile app was good, the it did occasionally have a delay in reading GPS information which caused issues with reporting, as it showed employees clocking in, in incorrect locations.

Thomas
Utility Specialist in US
Utilities, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great Product

5.0 12 months ago

Pros:

Easy to use and mobile friendly, great application for scheduling

Cons:

Missing a help feature that is easy to navigate

Michael
GM in Australia
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Very bad customer service

4.0 11 months ago

Comments: Average. Clunky. Doesn't upload or reload screens reliably.

Pros:

Scheduling and timesheets. Seeing who is on shift.

Cons:

Customer Service. Once you finally get through to someone there knowledge of Deputy is very limited, and most repeat what you can read off Deputy's website. They can't answer anything even slightly remotely complex. The phone support is a farce. A box ticking exercise to say they have it, it would seem.

Nerissa
Corporate Affairs Manager in Australia
Retail, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Experience of using Deputy

3.0 7 months ago

Pros:

All the steps look very straightforward and easily to handle.

Cons:

Not much assistance after becoming a client

Yuri
Help Desk Manager in Bulgaria
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A very good product!

5.0 last year

Pros:

I like the way you can switch between week, two weeks and a month in the schedule, also the way you request leaves and absence in general, it's very easy to work with the software. Also the location log in tracking is a great feature.

Cons:

I have not found anything the bothers me in the software so far.

Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

20+ in management and my fave to date!

5.0 2 years ago

Pros:

The ease of scheduling and adding new patients.

Cons:

The crashing and slowness of the processing.

Ali
Managing Director in Australia
Sports, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to use and time saving

5.0 2 years ago

Comments: Great system, easy mobile use, lot's of features with great support. I would definitely recommend it to anyone with a small to large business that wants to manage their workforce with ease.

Pros:

Ease of use with a growing workforce, saves managers time and the business money

Cons:

There is nothing really that we don't like. It is so easy and practical

Aidan
Cellar Door Manager in Australia
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Deputy for rostering and payroll is effective and efficient

5.0 2 years ago

Comments: Deputy has helped with simplifying rostering, award interpretation, communicating business essential info to staff, payroll, and recording staff details. Not everything is 100% perfect, but I've yet to come across a better integrated solution.

Pros:

Award interpretation takes the guesswork out of paying employees correctly. Notifications when awards update makes it easy to keep up to date with rates and penalties.Rostering is simple, and allows staff to attempt to cover their own shifts is required.

Cons:

Some auto shift creation functions could be easier to set up I guess

Hana
Bookkeeper in Australia
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

User friendly product

5.0 2 years ago

Comments: Haven't had any issues as it is user friendly overall

Pros:

Very user friendly, easy to set up and draw reports

Cons:

Sometimes it is difficult to see what period you have selected

Catherine
Customer Services Supervisor in UK
Automotive, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

It works

4.0 2 years ago

Pros:

It's good for tracking exactly how long you've been working, and showing who else in the organisation is working or on break.

Cons:

Editing annual leave requests is almost impossible and it doesn't give the requester an opportunity to cancel the leave if they no longer need it.

Paula
Designer in Spain
Automotive, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Deputy helps me keep track of my work schedule and clock in and out easily.

5.0 last year

Pros:

Easy to use and convenient for managing shifts, timesheets, and communication.

Cons:

Occasional glitches with the mobile app and limited reporting features.

Amy
GM in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great Product

5.0 2 years ago

Pros:

Scheduling and product is very user friendly. I love the mobile access especially when I am out of the office. The timesheets are very easy to use. Set up is extremely easy.

Cons:

#1 complain is Deputy does not notify the admin when a scheduled person drops their shift.

Karina
Cafe Owner in Australia
Food & Beverages, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Makes life easier

5.0 2 years ago

Pros:

Deputy enables a communication path between myself and all my staff easily and efficiently.

Cons:

Nothing. It’s fantastic. I love all the features

Vipin
Store Manager in Canada
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great UI/UX and Easy to use

5.0 2 years ago

Pros:

Scheduling was a breeze, approving shifts and managing payroll was simple as well. Integrated well with our payroll software. The best thing was the UI though I have looked at multiple scheduling softwares but they were too complicated to use. My employees could trade shifts with such ease and I could approve them as well. All in all a comprehensive app and website.

Cons:

It wasn't very easy to find employee and put in their pay info etc. Otherwise didn't find any cons.