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What Is Dockwa?

Dockwa is the only marina management platform that streamlines your entire operation - from boater and reservation inquiries to accounting - while letting you tap into hundreds of thousands of active boaters across devices. Take dockage requests, instantly collect payments, manage inventory, send contracts, get advanced reporting, and interact with your customers all in one integrated software that's up and running in minutes.

Who Uses Dockwa?

Our marina software helps marinas and harbors of all sizes including municipal, yacht clubs, resorts, corporate-owned, privately-owned and boatyards streamline operations and increase revenue.

Dockwa Software - Customized visual marina maps let you see the real-time location of guests, access critical operation information and optimize your docking for maximum occupancy.
Dockwa Software - Claim or create your profile to ensure your marina information, amenities, photos and videos are up to date.
Dockwa Software - Respond directly to boaters on the water or answer questions on marina features and amenities.
Dockwa Software - Collect reservations on your own website using our easy-to-implement web booking form and tap into our 300K boater network.
Dockwa Software - Set custom one-time, monthly, or prorated charges and easily add additional fuel or service charges with a point of sale.

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Reviews of Dockwa

Average score

Overall
4.9
Ease of Use
4.9
Customer Service
4.9
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
94%
4
6%
Robert
Robert
Chair of Boat Basin Committee in US
Verified LinkedIn User
Maritime, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Game changer for our marina management

5.0 3 years ago

Comments: Improved our oversight of our staff, especially important in our organization where we only have volunteer managers. We are also able to give our customers better service by taking reservation on-line rather than relying on e-mails and phone calls. Getting better visibility to the market was an added plus.

Pros:

We operate an seasonal community owned marina with a mixture of long-term and daily slip rentals. Prior to installing Dockwa, we were dependent upon our dock masters keeping manual records which led to confusion and concerns about integrity. Since we started using Dockwa we have near complete verification of slip assignments, payments and can start taking reservations during the off-season. It is early March as I right this review and we are over 50% booked for this coming summer! Another plus is that Dockwa brings in business as it is becoming the go to place for booking boating slips. Might also add that our dock masters were not computer mavens when we started with Dockwa, but with a bit of help from the Dockwa staff they were able to learn how to use the product and become very comfortable with it.

Cons:

The reports provide lots of information that can be downloaded into Excel, however there is no way to customize the fields you want in your reports. The result is each report has to be manipulated to make it usable. Another small gripe is that pricing can only be set by sending the information to the Dockwa staff.

Dockwa Response

3 years ago

Robert, thank you so much for leaving us a review! I'm so glad you're getting value out of being on Dockwa. We hear you loud and clear on wanting the ability to customize reporting and will get that feedback to our product team. Thanks once again for taking the time to review us. It means a lot! Hi to everyone at Fire Island!

Louis
Senior Accountant in US
Government Administration, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Boaters Love it, Users Love It!

5.0 4 years ago

Comments: The implementation of the software was very straightforward and went smoothly thanks to the assistance of our support adviser. The customer service from DockWa is always top notch, and the system is easy for our dockmasters to use. It has helped us streamline our process and really focus on keeping good lines of communication with our boaters.

Pros:

Great user interface, hands-off payment processing, useful various reports, easy to communicate with boaters, accessible remotely.

Cons:

Initially, the cost to use DockWa consisted of a percentage of our revenue, but recently an additional annual software fee was added. Also, this new base package is very slim on some basic features that would be very helpful to marinas that don't require the extra bells and whistles and advertising features.

Christy
Communications Manager in US
Used the Software for: Not provided
Reviewer Source

The long-awaited Reservation system that will enhance your customer's booking experience

4.0 8 years ago

Comments: Dockwa is simple and efficient, easy to use yet enormously advantageous to those customers seeking to reserve while cruising. If you're searching for a new reservation system or to enhance your customer's reservation experience, Dockwa is your solution.

Roland
Marine Manager in US
Maritime, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Dockwa - Easy to Use Force Multiplier

5.0 3 years ago

Comments: We rely on Dockwa to manage our transient mooring and slip rentals. Dockwa allows our dock team to focus on providing top service to our on-site customers and not being distracted by often lengthy phone calls for slip or mooring rentals. In effect, Dockwa gives our team an extra 'set of hands' by handling the collection of the minutia related to rental of property assets. Dockwa notifies us almost instantly of the arrival of new reservation requests so that our team can respond quickly.

Pros:

Dockwa provides our dock team with tools that quickly notify us about incoming reservation requests, changes or cancellations. Being able to respond to our customer quickly within Dockwa is a game-changer and increases the level of customer satisfaction throughout the season.

Cons:

My only thought is that reservation details (customer / boat name, boat details) are not always 'in focus' - the operator has to switch to a separate tab to view them. This is a very minor inconvenience.

Steve
Marina MGR and Dockmaster in US
Maritime, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I cannot recommend Dockwa more- Great Product/Customer service!

5.0 3 years ago

Comments: Can't say enough positive things about Dockwa. Love everything about it

Pros:

I have used Dockwa for the past 5 years or so and it has made my transient boating business so increasingly popular and has removed any and all hassles for getting paid. If a client's credit card has any issue I am notified instantly. Their customer service is superb as well. They are always reachable and the program is simple to work with as well.

Cons:

No cons at all. I highly recommend Dockwa to any marinas or to any boaters .

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