Who Uses TextMagic?

TextMagic is most preferred among small companies around the world who benefit from the high delivery and open rates of text messages.

What Is TextMagic?

TextMagic is a fully featured business text messaging platform that enables companies of all sizes to send bulk SMS text messages to their customers, staff, and partners. The service can be used to send sms notifications, alerts, and confirmations to clients, as well as to conduct SMS marketing campaigns.

TextMagic Details

TextMagic

https://www.textmagic.com/

Founded 2001

TextMagic Pricing Overview

TextMagic starts at US$10.00/one-time. TextMagic has a free version and offers free trial. See additional pricing details for TextMagic below.

Starting Price

US$10.00/one-time
See pricing details

Free Version

Yes

Free Trial

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Documentation

Support

Business Hours

Online

TextMagic Features

Appointment Reminder Software
Appointment Confirmation Tracking
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Reminders
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls/Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

TextMagic Reviews

Showing 5 of 157 reviews

Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.6/5
Features
4.5/5
Value for Money
4.6/5
Nate L.
Co-Founder
Computer Software, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/08/2018

"TextMagic is there when others aren't"

Comments: It was August 28th, 2017. Hurricane Harvey had landed in Houston and was causing a record amount of flooding. People were dying, and thousands were still trapped in their homes. I made a simple website for my buddy's church, so his friends could keep track of all of the parishoners that needed rescue. The website quickly went viral however, and soon the entire city was using it as a way to track the rescue cases. Rains continued to pound Houston, and what started as a simple website that I made in 6 hours now was literally the only thing standing in the way of death for thousands of people still trapped by the rising floodwaters. We had a problem, though. Some of the people were getting rescued but not being marked "SAFE" on the site. This resulted in wasted resources, as rescuers would would go to a house and find nobody there, the homeowner having already been rescued hours earlier. We had to come up with a solution to this problem. Luckily, we had all of their phone numbers, so we decided to text them all. It was 2 AM in Texas, and I needed to have it done overnight because we were expecting more waves of signups in the morning. I tried Twilio but nobody answered the phone or replied to my urgent messages. Luckily, TextMagic picked up the phone and I got a working account in minutes. We sent out thousands of SMS overnight. TextMagic was there when others weren't. We ended up saving 25,000 people that week, a number which would have been smaller if not for TextMagic.

Pros: The customer service is excellent. I don't recall the woman's name, but it was the best customer service I have ever received for any product, in a literal life or death situation.

Cons: I couldn't tell at first glance, by looking at the website, if it was ready for enterprise solutions or not

  • Reviewer Source 
  • Reviewed on 30/08/2018
Judi S.
Corporate Recruiter
Transportation/Trucking/Railroad, 5,001-10,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 10/10/2018

"Necessary & Unnecessary features"

Comments: Not getting notifications that a message wasn't delivered is a detriment to Text Magic and my ability to do my job effectively. Our text message program with our customer base is pivotal to success within my company so it's vital to know if messages are reaching my customers.

Pros: Ease of setting up and using templates!!

Cons: Unnecessary feature - The email notifications that someone unsubscribed to your messages. If I get a text that says "STOP" from the person sending it, then I don't need an email telling me that they sent a message saying STOP. It's redundant & unnecessary. Necessary/needed feature - You really need to develop an email notification when a text message is undelivered. I've sent several messages that were undelivered and I only discovered that they weren't delivered when I checked my history for a completely different message.

Vendor Response

by TextMagic on 12/10/2018

Thank you for taking the time to share your review. We highly value our customers and their feedback.

We are sorry to hear that our unsubscribed recipient notification is not useful for you. For your information, all email notifications can be modified under your account settings. To improve this feature, we will add the "Unsubscribe" option to our sent notification email so that you can turn off this notification with a single click.

Unfortunately, we do not send an email for each failed message due to limited server resources. We recommend that you keep track of the delivery rate via TextMagic Web App by checking the message status in History or checking the overview under Reporting. You can also enable a notification to receive a daily report of your messaging statistics and go to your message history with a single click.

Should you have any delivery issues in the future, please do not hesitate to email us: [email protected]

  • Reviewer Source 
  • Reviewed on 10/10/2018
Aram K.
Engineering Manager
Financial Services, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 27/02/2020

"Great product and easy to use for not very technical people"

Comments: Overall I think I recommend this tool for simple requirements specially if your users are not developers or very technical.

Pros: I wanted to use this tool to send surveys with sms to users. The workflow designer was super easy to setup specially with the samples available. I made it work in 5 minutes!

Cons: From the first few minutes it seemed like it is lacking some reports and a way to get raw data back from the surveys i sent out. Maybe there is a way but I haven't found yet.

  • Reviewer Source 
  • Reviewed on 27/02/2020
Galina G.
Public Sector Account Manager
Facilities Services, 10,001+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 11/12/2019

"Very light and useful "

Comments: The way things currently work ,you need to be able to reach customers on numerous platforms in order to prosper .TexgMagic is a great help when it comes to the reaching them through SMS .

Pros: The interface is user-friendly . You can pre-schedule text campaigns and prepare everything in advance ,freeing you up for later .TextMagic covers all of your needs when it comes to reaching people through text .

Cons: Very lackluster when it comes to MMS support .Depending on the volume of texts that need to be send out ,TextMagic can also be costly .

  • Reviewer Source 
  • Reviewed on 11/12/2019
Kelly K.
Safety Manager
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 09/12/2019

"Help for contacting Employee's"

Comments: Communication to our employees is very important and with them not in the office, we needed a conduit from our office, directly to them, for fast messages to get out to all. We are overall pleased with this program and will enjoy every new update they make in the future as it can only get better.

Pros: We started using the software as the need to get in touch with our truck drivers is paramount in our industry. This is a great way to do this in theory. I like the ease of use and options to organize the driver phone number list. It gets the messages out to them. I had a minor set up problem when we first started and discovered the number I picked on the list did not work and my messages were not going out to all employees. Customer service chat was very helpful and they reimbursed the amount in our account for the charges and corrected the phone number issue I had.

Cons: As with any program, maintaining the information in it is most important. If we do not keep the contacts current, mass texting may go out to contacts who are no longer with the company. And your information will not go out to everybody who needs it if they are not entered in when first hired. We have a high turnover rate so it is another list we have to take care of. Currently Text Magic will only allow for one administrator to control all lists and manage. My company has need for more than just one administrator. So we share one log in right now. The last minor issue we have is the option for our employees to opt out of the texts. It hasn't happened but only once but it does and will again, sooner or later.

  • Reviewer Source 
  • Reviewed on 09/12/2019