--- description: Get detailed information about Faveo Helpdesk and how it can help you meet your business needs. Learn more about Faveo Helpdesk price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Faveo Helpdesk Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Faveo Helpdesk](/software/147036/faveo-helpdesk) # Faveo Helpdesk Canonical: https://www.capterra.com.sg/software/147036/faveo-helpdesk Page: 1 / 6\ Next: [Next page](https://www.capterra.com.sg/software/147036/faveo-helpdesk?page=2) > Faveo Helpdesk is a customizable ticketing and customer support software available in cloud, self-hosted, and open-source editions. > > Verdict: Rated **4.5/5** by 118 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Faveo Helpdesk? We are an industry agnostic product. Some of the industries we serve include: Education Information Technology Banking Health care NGO TeleCommunication Enterprises Hospitality Food \& Beverages ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 118 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ladybird Web Solution - **Location**: Bangalore, India - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Self-hosted and Cloud available with a perpetual and recurring license. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Norwegian, Russian, Spanish - **Available Countries**: Bahrain, Belgium, Brazil, Denmark, Egypt, France, Germany, India, Italy, Jordan, Kenya, Kuwait, Lebanon, Mexico, Netherlands, Oman, Qatar, Saudi Arabia, South Africa, Spain and 3 more ## Features - Alerts/Escalation - Automated Routing - Call Center Management - Customer Portal - Email Management - Full Text Search - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management ## Integrations (7 total) - Facebook Apps and Tabs - Instagram - LDAP Manager - LimeSurvey - SMSPortal - Twitter/X - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software) - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) ## Alternatives 1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.6/5 (803 reviews) 3. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "Faveo Helpdesk Pro great product\!" — 5.0/5 > **Dylan** | *23 November 2025* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: The new elea assistant looks very cool and exciting\! Seems like they are working on quite a few nice changes and keeping the system up to date with current times > > **Cons**: The fact that if you move a ticket to another department it wont auto assign. And its lacking some automation parameters like "hasAttachment" > > Very good product, we had some issues with slowness in peak times despite having quite good hardware. It was also a bit difficult to work with the API docs and some things in the APi but the product itself is great\! ----- ### "Faveo Review" — 4.0/5 > **Lisa** | *18 September 2026* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: Faveo Helpdesk continuously introduces new and innovative features that help make ticketing processes easier and more efficient. The user interface is also relatively easy to understand, and the support team is easy to reach when assistance is needed. > > **Cons**: There are sometimes quite a few bugs after updates or upgrades, and some of them take a relatively long time to be fixed. > > Overall, my experience with Faveo Helpdesk has been good. The system is easy to use, the UI is fairly intuitive, and the continuous introduction of new features is helpful. The support team is also responsive and easy to contact. However, bugs that frequently occur after updates or upgrades can sometimes affect the overall user experience. ----- ### "Buggy and Sluggish - Could have been better" — 3.0/5 > **Saif** | *13 November 2024* | Financial Services | Recommendation rating: 3.0/10 > > **Pros**: Lightweight Not resource intensive Relief from Custom plugins > > **Cons**: Complex Configuration Buggy UI Not advanced workflows or customizations Lethargic Customer service > > Dont just sell a product for the sake of money. Listen to concerns of the customer's opinion and feedback. ----- ### "We have had a good experience with the team" — 4.0/5 > **Naresh** | *29 November 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The team provides support in minimal time, responds quickly to every issue, and ensures that problems are resolved efficiently and professionally > > **Cons**: The ticket generation time and the process of assigning tickets could be improved to ensure quicker responses to customers > > It has been a pleasure working and interacting with the team. Their responsiveness after ticket assignment and their approach to customer issues are commendable ----- ### "Efficient Helpdesk Platform, Easy to Use and Integrate" — 5.0/5 > **Ramesh** | *27 August 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The platform is simple to navigate, highly customizable for our departments, and integrates smoothly with Azure AD, making user management effortless and secure > > **Cons**: Some of the default forms and templates appear vague and require additional customization to align with enterprise workflows; also, initial setup of departments and mappings needs clearer guidance > > Overall, my experience with Faveo Helpdesk has been positive. The solution provides a user-friendly interface, flexible customization options, and smooth integration with existing systems like Azure AD, which makes user and department management more efficient. While a few areas such as default templates and initial setup guidance can be improved, the platform delivers strong value in streamlining support processes and enhancing service management. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.com.sg/software/147036/faveo-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/147036/faveo-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data