--- description: Get detailed information about HelpSite and how it can help you meet your business needs. Learn more about HelpSite price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpSite Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [HelpSite](/software/146028/helpsite-io) # HelpSite Canonical: https://www.capterra.com.sg/software/146028/helpsite-io Page: 1 / 4\ Next: [Next page](https://www.capterra.com.sg/software/146028/helpsite-io?page=2) > The easiest way to create a public or private hosted knowledge base for your customers or employees. Fully customizable and searchable. > > Verdict: Rated **4.7/5** by 68 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpSite? Hosted knowledge base tool for small businesses, large organizations, or anywhere in between. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 68 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpSite - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$14.99 - **Pricing model**: Other (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - Access Controls/Permissions - Catalog Management - Collaboration Tools - Content Management - Customizable Branding - Customizable Templates - Full Text Search - Knowledge Base Management - Knowledge Management - Rich Text Editor - Self Service Portal - Text Editing - Third-Party Integrations - User Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software) ## Alternatives 1. [Confluence](https://www.capterra.com.sg/software/136446/confluence) — 4.5/5 (3664 reviews) 2. [Microsoft SharePoint](https://www.capterra.com.sg/software/1167/sharepoint) — 4.4/5 (5415 reviews) 3. [Notion](https://www.capterra.com.sg/software/186596/notion) — 4.7/5 (2710 reviews) 4. [Guru](https://www.capterra.com.sg/software/145390/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.capterra.com.sg/software/1015644/paperpile) — 4.8/5 (122 reviews) ## Reviews ### "7 HelpSites and Counting" — 5.0/5 > **Bradley** | *11 April 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I've now created 7 HelpSites. The ease and intuitiveness of building a content rich site isn't obvious until you dig in and start creating. Being able to try it out for 30 days really helps in the "buy in" from the team. When the president of our company went to test it out at a company meeting he queried one of the more unusual support call questions we received and in seconds he had the answer. He became a big fan and the sales department made it part of their presentations as a key selling point. I have also created marketing sites to easily answer questions from prospects. When they follow the link they are also exposed to not only their questions but even more helpful content to assist in the deal decision making process. > > **Cons**: It takes examples, sometimes for proof of concept. It would be great to have a community that's willing to show off the creative uses of the Helpsite they've created. > > I had some website creation experience but I think even a novice could learn to run a HelpSite once the initial installation was launched. It's one of the best investments of a platform that I've made. It gets the content out their fast and makes it easy to share with your audience/users. You don't even need a graphic artist to create a great useful website\!\! :-) ----- ### "Most useful FAQ KB and contact form I've used" — 5.0/5 > **Arthur** | *30 April 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Very quick and simple to implement after initial setup. It directs many of my clients to FAQs in the KB instead of them just filling out the contact form, which spares me from having to answer the same or similar questions repeatedly. I like the freedom of multiple custom categories to organizes client FAQs for easier navigation. > > **Cons**: The subject line FAQ searching is fairly accurate most of the time, but for some keywords and phrases too many results are returned which can be confusing to some novice clients. They used to have AI text generation included but it appears to be non-functional at this time, which is a shame, and I'm hoping they bring it back as it saved me a lot of time, > > I used HelpSite for a while and then tried an AI chatbot on my clients, I was very dissatisfied with that and realized that most of my clients preferred the HelpSite implementation so I returned to their service. Overall I like the feel, design and functional aspects but do wish that more features were included in the paid versions. ----- ### "One Stop Solution for any organization. We can create an SOP with this and put everything in one place." — 5.0/5 > **Vivek** | *12 August 2025* | International Trade & Development | Recommendation rating: 10.0/10 > > **Pros**: What an amazing platform\! It has helped me a lot. I created it for my organisation and my seniors, and everyone is so happy after seeing this amazing tool. > > **Cons**: You should decrease your cost and increase the Validity of each subscription.One Stop Solution for any organization. We can create an SOP with this and put everything in one place. > > I will refer this to everyone, and I have an overall outstanding experience. Also, while pasting any table, like an Excel table, it didn't come out perfectly, and I also found out that some font editing options are missing, which should be there, like in MS Word. ----- ### "EASY. AFFORDABLE." — 4.0/5 > **Sean** | *16 September 2024* | Sports | Recommendation rating: 8.0/10 > > **Pros**: The platform is very user-friendly, allowing even those with minimal technical expertise to create a professional-looking help center. The drag-and-drop interface and customizable templates are ideal for quick setup and deployment. > > **Cons**: While some customization is possible, the design flexibility is somewhat restricted compared to more robust help desk software. This can be a drawback for businesses with specific branding or design needs that want a highly personalized look and feel. ----- ### "It does the job" — 5.0/5 > **Lucas** | *30 October 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to use. Works as advertised. Helps a lot with training. > > **Cons**: Requires some set up. Could use better search optimization. > > I use HelpSite as an internal knowledge base in the context of IT. It does the job. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.com.sg/software/146028/helpsite-io?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/146028/helpsite-io) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data