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What Is UpKeep?

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively.

UpKeep gives you a central command center to efficiently manage all your work orders, assets, and maintenance to deliver fast resolutions. UpKeep enables you to create one front door for all your technicians to go through for all services and support.

Who Uses UpKeep?

Manufacturing, Healthcare, Agriculture, Food Processing, Facilities Management, Fleet, Hotels, Oil & Gas, Construction, Distribution, Warehousing, Utilities, Packaging,

UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.

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Reviews of UpKeep

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.7
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Daniel
Daniel
Principal, Commercial Growth Operations Leader in US
Verified LinkedIn User
Human Resources, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

UpKeep keeps track of in-service problems

5.0 last year

Comments: Initially, we will use Maintenance for a short period of time, however, we can already observe certain consequences in terms of tracking difficulties. Thanks to UpKeep, we have a central position that monitors the number of times our machines are down. With certain set-up modifications, we are able to determine whether routine care is necessary or whether it is a matter of management errors. This, in turn, supports us in attributing blame to employees for the way they treat and operate their tools. It also supports us in drawing up the care program for the coming months and enables us to keep track of when certain machines will require specific care.

Pros:

It is almost too simple to generate and update documents for locations, objects, parts and difficulties. Users can supplement their understanding of the documents for each device we have, this helps to progress the way we try to solve difficulties. In advance of planning, it is necessary to know which machines will demand maintenance in the future, this way we can activate for the occasions when no work will be done. There is no more reason not to want to know the date on which the machine was last serviced. Care provides us with the opportunity to find that one.

Cons:

If a fragment or resources are found/listed in a sub-location, as is the case of a production factory, they would at least have to be visible if searched elsewhere in the centrality and even updated requests for help. in the original position or against it. Usability to introduce elements that are already in the database. For example, grouping new locations within the same central. It should have the ability to choose a set of locations and move them to the main location.

UpKeep Technologies Response

last year

Hi Daniel, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Susan
Project Manager in Australia
Architecture & Planning, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

A Great Maintenance Management Solution

4.0 5 months ago

Pros:

UpKeep has been helpful when it comes to streamlining work order. It comes with great asset tracking and management features

Cons:

Well, UpKeep has not failed us. It always delivers.

John
Technical Services Supervisor in US
Utilities, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Not Too Happy So Far

2.0 10 months ago

Pros:

If the system worked properly I would be happy with it. unfortunately at this time the system is frustrating to work with.

Cons:

contacted [sensitive content hidden] at customer service in regards to the scrolling issue that i am experiencing. [sensitive content hidden] brought it up @ 3 weeks ago at a "Bug" meeting. i have not seen a resolution and have not recived an update. i did ge a temporary work around that is not that great for me. also non of the techs can get the book mark feature to work at all.

Ilenia
Accounting Officer in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

My Experience With UpKeep

5.0 9 months ago

Pros:

The tool makes scheduling easy and it has great mobile access features.

Cons:

No bad experiences with UpKeep. It meets needs.

manju
Director of Maintenance in US
Museums & Institutions, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Comprehensive Solution for Maintenance Management

5.0 7 months ago

Comments: Overall, UpKeep is a solid choice for maintenance management. However, if you're exploring alternatives, you might find https://QByte.ai to offer enhanced capabilities and a more competitive pricing structure.

Pros:

UpKeep offers a robust set of features that streamline maintenance management effectively. The user interface is intuitive, and the mobile app is particularly useful for on-the-go updates. The work order management and asset tracking functionalities are standout features, making it easy to keep everything organized.

Cons:

While UpKeep is comprehensive, it can be a bit overwhelming for new users to navigate initially. The pricing is also on the higher side compared to some other solutions.

Casey
Office Manager in US
Media Production, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to Navigate and very helpful when busy

5.0 5 months ago

Comments: My overall experience with upkeep has been very good, it has streamlines our processes, and made it easier to manage tasks and communication.

Pros:

I like the user-friendly interface, it's easy to navigate and makes onboarding new team members much easier. The ability to update tasks on the go is very helpful as well.

Cons:

Not all features are as customizable as they should be, and there are sometimes glitches in the app which can be frustrating when busy.

Debra
Owner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Needs just a few adjustments

5.0 4 months ago

Comments: Overall a few tinkering and this app would be perfect

Pros:

I love how easy thix app has made sorting through my inventory

Cons:

I would like to see more options to save lists in diffrent storage space

Kim
maintenance supervisor in US
Wine & Spirits, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

upkeep Up s and Downs

5.0 8 months ago

Pros:

I loke how accurate and how user friendly it is. I also like that they are trying to improve it all the time .

Cons:

Sometimes it is very slow and will not allow you to finish the task you are working on.

Karen
Work Process Administrator in US
Education Management, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source
Source: SoftwareAdvice

We Want It, But They Won't Help Us!

5.0 9 months ago

Comments: I liked everything about this product when using the free trial. Was very eager to get started. Unfortunately UpKeep could not provide us with references that we could contact about their experiences, been waiting 5 weeks now. I did reach out to about 5 companies noted on their website that supposedly use UpKeep - only 1 responded and they aren't using it anymore.

Pros:

Easy to input information, very easy to use.

Cons:

Haven't found any yet. I used it on a daily basis during the free trial, was always happy with my experience.

Chris
Site Manager in US
Oil & Energy, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Preventative Maintenance Program

2.0 10 months ago

Comments: The program has the capabilities we are looking for but the numerous technical issues are making it difficult to work with.

Pros:

The program is very intuitive and has the capabilities that we are looking for.

Cons:

We are dealing with a lot of technical issues on a regular basis. The program has not operated without issues since we started using it.

Lillian
Lillian
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

UpKeep simplifies facility management!

4.0 2 years ago

Comments: Because of UpKeep, keeping track of maintenance is now a streamlined operation. Work orders may be monitored and scheduled with ease thanks to the app's straightforward design. Task delegation and real-time updates help the whole team stay on the same page.

Pros:

My team's maintenance management has been greatly improved thanks to UpKeep. Thanks to the app's intuitive design and constant updates, keeping track of and planning out tasks has never been simpler. If you're wanting to simplify your maintenance management procedures, go no further than UpKeep.

Cons:

Insufficient personalization choices may exist in UpKeep's work order forms. Improvements in functionality for the mobile app are needed.

Lindsey
Maintenance Manager in Canada
Oil & Energy, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Good Entry level CMMS System

3.0 3 years ago

Comments: A great basic CMMS meant for day to day use, to keep work orders, scheduled maintenance and parts/inventory. Lacks a lot of the higher end features that experienced users would want to impliment.

Pros:

Very easy to set up and get going, very easy to populated data, and very useful to schedule work orders, etc.

Cons:

Analytics - the metrics that one needs the most , and use the most often are in basic, but they do take shortcuts in order to achieve numbers. Downtime tracking is a very mportant tool, but can't be used with manual events.

Elvis
project officer in Uganda
Civic & Social Organization, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

upkeep setup is so easy

5.0 2 years ago

Comments: using the soffware has simplified work and save time

Pros:

the application is easy learn and set up for use in the organization, like its ability to organize once data has been entered in the system. The UI is so friendly

Cons:

upkeep has a limited level of hierarchy and uploading documents and photos takes a lot of time to finish up this leads to delays in submitting a given documents

UpKeep Technologies Response

2 years ago

We appreciate your review! It means a lot to our team. We're dedicated to consistently delivering top-notch quality, and we're ecstatic that we've earned your trust. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

parricia
program manager in Uganda
Civic & Social Organization, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

simple and secure for use

5.0 2 years ago

Comments: its has made my work so easy for report compilation

Pros:

upkeep is simple and secure for use, i like the ability to share work orders with my colleagues for compilation. The user interface is nice for me

Cons:

The application in most cases slows down when using it on mobile phone

UpKeep Technologies Response

2 years ago

Hi Parricia, thank you for your review! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Paul
Maintenance Manager in US
Food Production, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Best management tool to have

5.0 2 years ago

Comments: I have been using UPKEEP for about 2 years. 8 months as the ADMIN. easy to set up, and let my team what is going on with the machines.

Pros:

This product is very easy to use and train others on how to apply it.

Cons:

I cant think of anything I would change.

Agnes
Team leader WPE project in Uganda
Civic & Social Organization, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

upkeep has made work flow processes

5.0 2 years ago

Comments: upkeep has helped to reduce on technicians time spent doing work

Pros:

upkeep has made work flow process in the organization so simple, I like the CMMS feature since it is more efficient in maintenance management. The application is so easy to use and install

Cons:

for inventory management, the application lacks filters to categories assets and inventory

eng irene
project manager in Uganda
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

share work among team with upkeep

5.0 2 years ago

Comments: sharing work orders among the team has helped us to complish task in few minutes

Pros:

upkeep enables users to share work among themselves which helps in complishing more tasks over time, its so easy to use by everyone, its aslo has cleen ui

Cons:

sometimes the application annoys which deploying its for work share as it tends to be too slow on android phones

kusaasira
senior ICT administer and software developer in Uganda
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

upkeep best tool for us

5.0 2 years ago

Pros:

i like upkeep vendor and customer portal since am able to search all vendors available and am able to contact them in few minutes since the portal provides vendors name, email, phone and company. The security feature for upkeep is also good since all users are supposed to login using their passwords

Cons:

the application disturbs a lot to login using android smart phones and sometimes tends to be too slow

Sekou Djibril
Fondateur Président de CSK in Guinea
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

UpKeep: An effective maintenance management tool for your business

4.0 2 years ago

Pros:

User-friendly interface: UpKeep offers a simple and intuitive user interface, which makes it easy to get started with the software for new users. Common tasks such as creating work orders or scheduling jobs can be done with just a few clicks.Proactive maintenance management: UpKeep lets you easily track work orders, service requests, and preventive maintenance tasks for your business. This allows you to resolve issues before they become critical and minimize downtime.Cross-Platform Availability: UpKeep is available on multiple platforms, including desktop, iOS and Android mobile devices, and the web. This allows you to access your maintenance data anytime, anywhere.Integration with other business management tools: UpKeep integrates with other business management tools such as Zapier, Quickbooks, and Slack, making it easy to integrate with your existing processes.Excellent customer support: UpKeep offers quality customer support, with a responsive support team and online training resources to help users get the most out of the software.In short, UpKeep is an excellent choice for companies looking to improve their maintenance management and optimize their processes.

Cons:

High cost: UpKeep can be relatively expensive compared to other maintenance management software on the market, especially for small businesses. Pricing plans start from $35 per user per month, which can be a significant investment for some businesses.Customization limits: UpKeep offers limited options in terms of customizing the user interface and work order structure. If you need a high level of customization, this can be a drawback.Internet dependency: UpKeep is cloud-based, which means you need a reliable internet connection to access the software. If your business does not have a stable internet connection, this could cause accessibility issues.Limited reporting capabilities: UpKeep offers basic reporting options, but some companies may find the reporting capabilities limited. If you need detailed custom reports for your business, UpKeep may not be the best choice.Learning curve: Although the user interface is user-friendly, some features of UpKeep may require a certain learning curve, especially for users who are unfamiliar with maintenance management software.In summary, UpKeep may not be suitable for all businesses due to its higher costs and some limitations in customization, reporting and internet dependency. However, for companies looking for easy-to-use maintenance management software with good customer support, UpKeep can be an attractive option.

Dominic
Logistics Officer in Trinidad & Tobago
Package/Freight Delivery, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great tool for business

5.0 last year

Pros:

Great mobile application with a very user friendly interface. Keeps all work orders organised.

Cons:

Generating reports are very tedious. Pricing is a bit expensive.

UpKeep Technologies Response

last year

Hi Dominic, thank you for your review! Your feedback means the world to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!

priscilla
life insurance agent in Uganda
Insurance, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

share work with your team using upkeep

5.0 2 years ago

Comments: by enabling work order sharing, it helps tasks to be completed on time and hence saving time spent on particular task by one person

Pros:

Upkeep allows someone to share work orders among teams members to help them accomplish tasks on time, the software is so user friendly, i like it

Cons:

you cant use the application while running updates but updating it takes a lot of time, this needs to be improved

edward
Team leader packaging in Uganda
Food & Beverages, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

work process made quicker

5.0 2 years ago

Pros:

i like the cmms feature which is so efficient for maintenance of management systems and this had simplified a lot of work flows in the company

Cons:

upkeep is working well for us, i have no feature to dislike for sure for now, may be in future

hassan
managing director in Uganda
Food & Beverages, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

best tool to commuicate with technical team

5.0 2 years ago

Pros:

with this software/application am able to communicate with technical team while in the filed without waiting for them to come back and an issue is sorted out, it has simplified work flow processes. I like it its so easy to use and to install on staff phones

Cons:

its too slow when uploading some work orders for the team

paul
Technical support leader in Uganda
Building Materials, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Effective tool

5.0 2 years ago

Pros:

the software is so simple and effective to use in big business, i like its way to put things for maintenance and this simplifies my work at company

Cons:

sometimes there is issue of connections mostly with poor network

Dawn
Mechanic in US
Verified LinkedIn User
Automotive, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Lifesaver

5.0 2 years ago

Pros:

So much better than dealing with all the paperwork

Cons:

After awhile the program stopped working