Mews

Great PMS for large Hotel/Hostel

Comments: Great PMS in general, always advise Mews as a top product (though it comes with the price tag). For large hostels, chains or large hotels, I believe this is the most future proof PMS for the time being.

Pros:

- Flexibility of product - Large number of integrations - Continuous development to improve the product.

Cons:

- Support emails aren't clearly handled, they need a dedicated support portal to follow tickets. Right now following up on old tickets means searching old emails as each response from Mews creates a new email chain without any context.

A game changer

Comments: Mews constantly helps us to streamline our operations and get smarter about the way we work and find new revenue streams. We have since covid (we turned to Mews in sep 2019) been breaking new revenue records almost every month, this would not have been possible without Mews and all the integrations that comes along!

Pros:

Working mostly in the backend of the system it has been revolutionary for me, and the hotel, when we switched to Mews about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open.

Cons:

Not much really but do mind now if you switch from a legacy system that you pay every 1-2 years to do an upgrade to get some new functions. With Mews you need to keep yourself and the staff alert on new functions and constantly evolve with the system to get the most out of it. In Mews updates come every week, some big some small. With great functionality comes great responsibility to use it.

Nice for Holiday-Hotels, Non-Working for Business-Hotels

Comments: MEWS is modern, has big goals, but they are far away from the reality. Mostly we have guest for business-reasons and from companies. Invoicing makes double work. Business guests can't pay with credit card, the check-in-terminal works great for private guests, for business-guests it's unusable

Pros:

Patent solution is working fine, if you have no Business guests or Companies or Cost assumption declaration. For holiday-Hotels MEWS maybe work fine, for business hotels it's a nightmare.

Cons:

No payment solutions für Business-partners, workflow extremely bad for business-partners. They are not able to enter their business addresses together with the booking. For this reason all Business-invoices has to be cancelled and manually new written. Sorry, that's only ugly. Nobody helps if you have problems. When starting with MEWS there isn't anybody you can ask. Workflow is very special and needs time to understand, very much time and faults happens in this time.

Hotel software

Comments: very limited touch reservations - before we had to take payment for all of them manually. the guest communication emails are helpful

Pros:

if you want software to manage rooms and booking engine this is for you. we are a wedding venue so its not been quite as adaptable as we wanted it to be.

Cons:

onboarding was very complicated and set up was all on the venue, we had a lot of pre paid deposits to move over from old system and this was manual

Overall Easy front desk usage

Pros:

It was a very easy program to allocate guests, change allocation, see the full reservation board and change rates.

Cons:

Unfortunately it did not comply with the new invoucing regulations for greece so we had to switch.