--- description: Get detailed information about Nextiva Contact Center and how it can help you meet your business needs. Learn more about Nextiva Contact Center price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Contact Center Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Nextiva Contact Center](/software/145004/nextiva-call-center) # Nextiva Contact Center Canonical: https://www.capterra.com.sg/software/145004/nextiva-call-center Page: 1 / 6\ Next: [Next page](https://www.capterra.com.sg/software/145004/nextiva-call-center?page=2) > Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. > > Verdict: Rated **4.5/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nextiva Contact Center? Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 112 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User - **Pricing Details**: The pricing starts at $20 per user per month for Digital plan billed annually and $26 per user per month billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Campaign Management - Communication Management - Computer Telephony Integration - Contact Management - Customer History - Dashboard - Employee Scheduling - Feedback Management - For Call Centers - IVR - Interaction Tracking - Labor Forecasting - Multi-Channel Communication - Multi-Channel Data Collection - PBX - Performance Metrics - Queue Management - Reporting/Analytics - Third-Party Integrations - VoIP - Voice Mail - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) - [Business Phone Systems](https://www.capterra.com.sg/directory/31101/business-phone-systems/software) - [Telephony Software](https://www.capterra.com.sg/directory/30084/telephony/software) - [Customer Engagement Software](https://www.capterra.com.sg/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.com.sg/directory/31002/customer-communications-management/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Ringover](https://www.capterra.com.sg/software/169627/ringover) — 4.7/5 (881 reviews) 3. [Convoso](https://www.capterra.com.sg/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [DialedIn CCaaS](https://www.capterra.com.sg/software/29589/callcenternow) — 4.8/5 (325 reviews) 5. [Nextiva](https://www.capterra.com.sg/software/175788/nextiva) — 4.6/5 (919 reviews) ## Reviews ### "Effective Program for In-House Call Centers" — 5.0/5 > **Margo** | *11 July 2024* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: It is convenient to be able to record and monitor calls in one program. We use our call dashboard constantly to monitor call volume and KPIs in real-time. > > **Cons**: Some aspects of data visualization and reporting could be made more robust, but all our essential metrics are accessible. > > As an administrator, I use Nextiva to monitor our call center's performance and ensure we are keeping up with call volume. I also use it to report key information to the rest of my team. ----- ### "Great Product\!" — 5.0/5 > **Tanya** | *8 July 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The contact center is easy to use and supports me in managing my team > > **Cons**: I do wish that there were some additional features. > > Overall I have had a great experience with the product. ----- ### "Problem Solved" — 5.0/5 > **Ediz** | *18 January 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: I didn’t want complicated solution and Nextiva was simple and easy to provide me the kind of services I needed > > **Cons**: I can’t think of anything. They have support for any questions to answer. > > It was easy process and I got what I need it. I am happy overall ----- ### "Nextiva as a Good Helper" — 4.0/5 > **Verified Reviewer** | *26 January 2024* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: Customer support and prompt response to customers > > **Cons**: The time it takes to perform maintenance > > It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information. ----- ### "Nextiva Review" — 2.0/5 > **Addison** | *26 January 2024* | Hospital & Health Care | Recommendation rating: 1.0/10 > > **Pros**: I like its ease of accessibility, the interface on the computer is quite nice as well. Very user friendly > > **Cons**: I wish my calls did not drop so often. I also often lose audio when dialing out. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.com.sg/software/145004/nextiva-call-center?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/145004/nextiva-call-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | it | | | nl | | | nl-BE | | ----- ## Structured Data