--- description: Get detailed information about Kapture CX and how it can help you meet your business needs. Learn more about Kapture CX price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kapture CX Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Kapture CX](/software/144560/Kapture) # Kapture CX Canonical: https://www.capterra.com.sg/software/144560/Kapture Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/144560/Kapture?page=2) > Cloud-based omnichannel customer experience platform with AI-powered ticketing, self-service automation, smart routing, and support. > > Verdict: Rated **4.2/5** by 40 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Kapture CX? Large enterprises and fast-growing businesses in banking, insurance, fintech, retail, e-commerce, travel, and consumer durables industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 40 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kapture CX - **Location**: Bengaluru, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: India, Indonesia, Philippines, Singapore, United Arab Emirates, United States ## Features - AI/Machine Learning - Activity Dashboard - Alerts/Escalation - CRM - Call Center Management - Chat/Messaging - Chatbot - Conversation Intelligence - Customer Database - Customer History - Customer Support - Customizable Branding - Customizable Templates - Dashboard - Email Management - Feedback Management - Interaction Tracking - Knowledge Base Management - Lead Qualification - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Natural Language Processing - Performance Metrics - Personalization - Queue Management - Quotes/Estimates - Reporting & Statistics - Reporting/Analytics - Routing - Self Service Portal - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Ticket Management - User Management - Workflow Management ## Integrations (5 total) - Meta AI App - Microsoft Excel - Ozonetel - Tata Communications Kaleyra CCaaS - WellSky Scheduling ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [Complaint Management Software](https://www.capterra.com.sg/directory/30674/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.capterra.com.sg/directory/30674/complaint-management/software) - [Field Service Management Software](https://www.capterra.com.sg/directory/10009/field-service-management/software) - [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software) - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [Chatbot Software](https://www.capterra.com.sg/directory/32448/chatbot/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.com.sg/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 2. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3486 reviews) 3. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [Tidio](https://www.capterra.com.sg/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Scalable solution for all CX needs" — 5.0/5 > **Karandeep** | *23 January 2025* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Kapture was a standout vendor for us due to the feature rich platform and the willingness of the team to customize per our unique needs. The onboarding process was structured, and the team was committed to aligning with our pace, which is crucial when dealing with both mature and developing markets. Their support during the pilot phase and the flexibility to scale up made the implementation process seamless. > > **Cons**: While the overall process was smooth, initial issues with commercials took some time to resolve. The product itself has little to no downtime, and we appreciate the ease of use of ticketing software. > > Kapture CX has enabled us to streamline operations across multiple geographies, including regions with varying levels of operational maturity. The platform's scalability ensures that we can handle a large number of users effectively as we grow ----- ### "Kapture has been a turning point for customer support automation" — 5.0/5 > **Gokul** | *24 January 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Kapture provides some great AI features that were never offered by the earlier vendors we had. The mature Gen AI features on the platform are very useful, considering the size of our company. Smart routing is especially a stand-out. > > **Cons**: Could benefit from some in-app guidance for features that are a bit more advanced. Our agents usually pick up with training but the power users had to rely on the support team for help (their response has been timely and quick too\!) > > Customer support automation through Kapture has really helped us elevate Customer Service for us. It has helped us in some crucial junctures with respect to concerns in retail, which can get repetitive and complicated. Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage. ----- ### "Kapture review" — 3.0/5 > **Paridhi** | *17 December 2024* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: there's nothing special, but it works smoothly. > > **Cons**: The aspects I liked the least about Kapture are, first, the search option, and second, the absence of notification sounds. > > The initial phase was challenging, and it took about a month to fully understand everything. However, due to the absence of notification sounds, many emails are still exceeding the FRT. ----- ### "Regarding the usablity of kapture" — 5.0/5 > **Manisha Kumari** | *1 September 2022* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us. > > **Cons**: Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth. > > We are solving the query of the students via, Email, call and chat who are using our product. ----- ### "Great tool for customer support" — 5.0/5 > **Chetan** | *23 August 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly. > > **Cons**: Only the linkedin integration have some issues and they're still trying to integrate it. > > We have been providing customer service using Kapture CRM and we are able to scale our support system. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.sg/software/144560/Kapture?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/144560/Kapture) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | ja | | ----- ## Structured Data