15 years helping Singaporean businesses
choose better software

What Is Qualifacts Insync?

Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions. Our electronic medical records, practice management and billing software is especially designed to meet mental health and substance abuse provider's needs. Customizable workflows and dashboards, group therapy, patient portal, integrated scheduling, billing, and e-prescribing, integrated telemedicine and mobile ready.

Who Uses Qualifacts Insync?

We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy.

Qualifacts Insync Software - InSync Dashboard
Qualifacts Insync Software - InSync EMR
Qualifacts Insync Software - InSync EMR
Qualifacts Insync Software - InSync e-Prescribing
Qualifacts Insync Software - InSync EMR

Not sure about Qualifacts Insync? Compare with a popular alternative

Qualifacts Insync

Qualifacts Insync

4.5 (372)
US$75.00
month
Free version
Free trial
185
1
4.2 (372)
4.4 (372)
4.6 (372)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$29.00
month
Free version
Free trial
131
5
4.4 (2,657)
4.3 (2,657)
4.4 (2,657)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Qualifacts Insync

SimplePractice
Top rated features
Appointment Management
Appointment Scheduling
HIPAA Compliant
Kipu
Top rated features
EMR/EHR
For Mental/Behavioral Health
HIPAA Compliant
NextGen Office
Top rated features
Billing & Invoicing
Claims Management
Patient Records Management
BestNotes
Top rated features
Charting
For Mental/Behavioral Health
HIPAA Compliant
Practice Director EHR
Top rated features
Appointment Scheduling
Charting
E-Prescribing
thera-LINK
Top rated features
No features have been rated by reviewers for this product.
CharmHealth
Top rated features
Charting
HIPAA Compliant
Patient Records Management
Praxis EMR
Top rated features
Charting
E-Prescribing
HIPAA Compliant
Prime Suite
Top rated features
Charting
For Family Medicine
Patient Records Management

Reviews of Qualifacts Insync

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.6
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Lauri
Consultant/Program Developer in US
Mental Health Care, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Review of our implementation.

5.0 2 years ago

Comments: The reports seem to be a great benefit for us and I look forward to using these. Our overall experience was great!

Pros:

[SENSITIVE CONTENT] made the development of this program very easy to develop. He really understood our practice and had great suggestions. [SENSITIVE CONTENT] was quick to respond to our changes that we needed and developing our different templates. He was very patient with us. [SENSITIVE CONTENT] did a great job with our training and made sure we understood the different programs. He made the trainings fun and interesting. [SENSITIVE CONTENT] also helped and did a great job as well. They were very friendly and educated on the system, which made it great for us!

Cons:

I believe we had some issues with understanding the different provider tiers and how to set them up. This has slowed down the onboarding of providers. The additions that we wanted after our contract was signed seems to be pretty costly. We would have liked to implement the fax system in insync, but it was more than expected so we declined. 3rd party communication and response could have been a little better, but we did get through it all and things seem to be working as they should.

Maranda
Practice Manager in US
Mental Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Could be Better, But Better than What We Had

4.0 6 months ago

Comments: We got into Insync before it was part of the Qualifacts brand, so I can't speak from the start of use till now (It was rather rocky, as systems we had been shown and advised were capable of being used turned out to be unusable or not available). However, since the purchase Qualifacts made, we have been given smoother update notifications, a better way to connect with customer service (we had previously never known where we were with an issue on Insync's side, but now we can track it), and there seem to be more improvements being made now each month.

Pros:

-Ease of Use -Everything you could need is in one system -Reports Pull Data with little to no missing data -So many helpful reports -Customizable -Customer Service has Quick Response Time -There are always improvements being made -We are encouraged to provide improvement requests -We are asked to provide feedback on our customer reps -Almost everything in the billing side of the system for the practice

Cons:

-The patient scheduler is an "appointment requester" and not a scheduler on the patient side. -The customer reps do not call when we provide them with times we are available. -There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to assist with when the customer reps call us, and not the person having the issue. -The knowledge of the customer reps when we explain how something should work, or how we would like things to work is a 4/10. -Having to purchase Insync, and not have a rent or trial option

Nichole
Administrative Assistant in US
Mental Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Issues with Customer Service and Appointments

3.0 last month New

Comments: One of the things InSync had promised us on moving to them was the ability for patients to schedule their own appointment using the InSync dashboard. This was a lie, the patient can only request an appointment, and they can request any time slot even if the provider is not available at that time. This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting. All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this. At the moment we have to use Availity for appointments and pay to have staff move the appointments from Availity to InSync.

Pros:

Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync. They did work on fixing many of the issues that InSync had, which was very promising and very nice.

Cons:

When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them. A month or so later I received an email regarding the ticket. The tickets had been internal only with no warning for me, which caused me to create more tickets, more than likely bogging down their system, and leaving me feeling ignored.

Michael
Director of Operations in US
Mental Health Care, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Integrated Care Concepts and Consultation Review

5.0 last year

Pros:

1. The customization for our practice needs is/was excellent. 2. The transition from our past EHR system to this was one was almost flawless.3. The support from InSync/Qualifacts employees has been amazing. 4. The workflow for each department is customizable making the system near perfect for our company needs.5. Our project manager and implementation specialist, [sensitive content hidden], was beyond professional, knowledgeable, and helpful!6. InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks. 7. The reporting functions are excellent.8. The ability to manage employee permissions is excellent.

Cons:

1. It would be helpful if the Roles and Permissions had greater detailed descriptions as it can be difficult to identify what each permission allows or prevents.2. Some reports don't produce summary/raw data. However, most due and the reports in the system are excellent.

David
Owner in US
Mental Health Care, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Major Upgrade for our practice

5.0 2 years ago

Comments: It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with [SENSITIVE CONTENT] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff. Our trainer [SENSITIVE CONTENT] was excellent and so patient. Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary.

Pros:

InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR. The charting functionality is endlessly customizable down to the font size and background color of the words "Date Signed" on the bottom of your custom patient form. Optional pre-built treatment planning as well as assessment questionnaires add to the utility of the program.

Cons:

Because the software is customized to your practice needs and workflow, it takes a long time to set up. Also, while there are hundreds of settings and options available for all aspects of the software, it can be a little overwhelming to learn. But once you get it, you notice the repeating patterns of how modules are set up, how searches and lists work, and the shortcuts you can generate really pay off.