Who Uses This Software?

Hair, beauty and spa salons of all sizes, willing to take their marketing, customer acquisition and retention to the next level, as well as streamline daily operations and improve efficiency.

Average Ratings

122 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 5 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$25.00/month
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Versum
  • http://www.versum.com
  • Founded 2009

About Versum

Versum helps you to expand your hair & beauty business by making it easier to acquire new customers, build their loyalty, streamline daily operations and improve efficiency of all salons, big and small. Remote access on any Internet-enabled device gives you total control over your business, 24/7. Designed specifically for the salon industry, Versum is continually updating the product. Visit our website and join 34 000 specialists who use the system every day.

Versum Features

  • Appointment Reminders
  • Appointment Scheduling
  • Client Profiles
  • Email Marketing
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Payroll Management
  • Point of Sale (POS)
  • Wait List Management
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)

Versum Most Helpful Reviews

Try Versum

Reviewed on 23/08/2019
Ruth M.
Creative Director
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: customisable marketing tools, loyalty scheme, rosters, management tools inventory, online software so everything is available on every devise.

Pros: So easy to use and very financially competitive
great marketing features and up to date processes that suit our brand

Cons: Based in Europe so the support is not available throughout the working Australian day. responses are very quick considering. Plus there is a comprehensive support guide with nearly everything addressed.

Excellent system! Perfect for my home based salon

Reviewed on 08/03/2019
Cora A.
Beauty Therapist
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am extremly happy with my experience using Versum and I am a very satisfied customer. I would highly recommend it to any beauty therapist. Fantastic system and brilliant customer service. If you haven't tried it I recommend doing the free trial to see for yourself...
https://www.versum.com/p/GdA_kQ

Pros: It is so easy to use and the customer service is excellent! They are always so quick and happy to help with any thing that I need. I have recently started using the online booking feature which is included in the price and I think its brilliant! Text messages get sent the day before automatically. The gift voucher and packages options are easy to use and understand. It keeps track of all my inventory and the statistics for what I've taken are so easy and clear to understand. The client records are fantastic, it is brilliant being able to see trends and which clients are spending the most money. So many pros to, I could go on...

Cons: Honestly it is such a great app, I am so pleased I found it. The only things I would change are minor. I would like to colour code my diary with the different treatments and I would like to add breaks etc in the columns the same way I add treatments as I need the flexibility to move them, around freely but currently there isn't an option for this. I would like to add turnaround time to the online booking but I know they are planning to do this soon. Lastly I would like the option to sell my gift vouchers online.

Excellent service, Excellent Product

Reviewed on 14/02/2019
Lorraine W.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Absolutely excellent. five star. ive listed some items above but honestly it works well without. the additional items would make it a premium product.

Pros: Versum is easy to use and navigate
Customer service is great. The support team provided fantastic training, Did some data migration for me and really helped to get me set up especially as I was starting a new business.
Ive faced no issues with downtime. Honestly the application is great with a few nice to have which i have listed below. But honestly i have no regrets with getting this!
Online booking is great
Notifications, emails, reminders is excellent

Cons: Wish more restrictions for staff that are not admins.e.g. prevent them deleting appointments, only put cancel or prevent their access to certain info.
More visibility of what each staff member does in the system - so a detailed log
Wish it had a petty cash tracker
the open and close of cash register took me a little while to get my head around
Wish their was an upload function to upload excel spreadsheets of inventory or services
International 2 way sms functionality did not work for me
wish receipt printing was more editable
Wish i had more text message basic allowance
Wish we could mask the number that the text messages come from
Checking out could be simpler. When checking out - wish the default was checkout and print immediately. The printing process for receipts is in 3 steps which is too much.
Wish you can also select how many copies of receipts are to be printed.
Wish on the checkout screen we could have a section for tips so we put in immediately how much the tip was
would be good to see which user is online
Wish facebook was integrated with facebook reviews
No weekend support

Beautiful And Powerful Booking Software "All In One"

Reviewed on 10/04/2017
Magdalena S.
Skin & Beauty Therapist
Cosmetics, Self Employed
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have been with Versum for about a year now and I have been very happy after trying and overpaying to some other systems! Versum has everything you need, online scheduling, accounts, loyalty programme, reminders, marketing newsletters that you can schedule to be sent later, etc. It's also connected with google calendar and Facebook. It's quick and straight forward for a reasonable money. My clients love it, once they sign up (through Facebook for example), they can see their appointments history, loyalty points, they can choose their favourite therapist, time and leave us a message with their bookings, etc. They can schedule their next appointment within a seconds! Fantastic reports that keeps your hands on the numbers! Really great ad-ons if you fancy some extras but the system on its own is fully equipped. Customer service and support team is fantastic - quick responses and they are super friendly and chatty as well. They always go an extra mile to make sure you happy with their product and support and that you understand how to use the system, fully. I would 100% recommend it to any smaller or larger business who needs a reliable system. Thank you Versum!

Pros: It's quick, doesn't freeze, doesn't go down, has all I need to run my business. Easy to use, can set a different access to a different staff members. The support team resolve quickly any concerns and adjust the system to your individual needs.

Cons: There isn't ones.

So incredibly impressed with the software. Easy to use with lots of features!Would highly recommend!

Reviewed on 03/10/2017
Caoimhe S.
Salon Owner
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
5 / 5
Value for Money

Pros: After a failed attempt with a different version of salon software I couldn't have been happier to discover versum.
The software is easy to use and incredibly effective within my salon. The online booking is great, all appointments are listed and easy to access, and this has been a preferred option for my clients as they can struggle to get me on the phone.
I have also added gift vouchers onto my sales, the software generates an individual code for each voucher guaranteeing no forgery of voucher codes etc.
Prior to each appoitment my clients are sent an SMS reminder, as well as a review email after their treatments which allows me to monitor all feedback effectively. The layout and design is easy to navigate and the price is more than fair for what you get.
I would also like to mention the support from their teams has been incredible, always on hand to answer questions promptly to keep your day stress free!
This software is one of the best I have worked with, everything flows well and the help forums guide you through any issues.

Cons: I can't say I dislike anything, however as I'm the only one in my team, I would find it beneficial to have my appointments colour coordinated rather than one colour for everything for ease of use.

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