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What Is Zoom?

Zoom Meetings are easy, reliable, and secure, providing HD video, audio, and content sharing across everything from your mobile and desktop devices to telephones and conference room systems. Special features include cloud and local recording with transcripts and multi-user annotation capabilities via screen share. Easy access with one click, chat across platforms and share files all with encrypted, compliant settings for extra security.

Who Uses Zoom?

Cloud-based video conferencing solution that assists SMBs and large enterprises with wireless media sharing, video system interoperability, screen sharing, and more.

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Reviews of Zoom

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.4
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Lee
Lee
Research Fellow in UK
Verified LinkedIn User
Research, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Clear market leader

5.0 2 months ago

Pros:

Clear that zoom was the big pandemic winner for a reason. Generally seamless audio visual and user friendly. We used bluejeans before zoom took off, and I generally prefer zoom. I also use teams and meet regularly and zoom is generally the best for me. Works well on both my Mac and my android phone.

Cons:

Sometimes it can be tricky finding the right buttons for eg muting, opening the chat, putting your hand up, etc. Could probably improve there.

Rhonda
Office Manager in US
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Zoom is quick and easy to use

5.0 2 months ago New

Comments: Zoom has been a lifesaver especially during Covid Pandemic. Zoom helped to keep our company running like a machine. I honestly don't know what would have happened if we had not been able to meet through Zoom.

Pros:

I've helped employees get started on Zoom and they all make the same comment about how simple it was to get started and use Zoom. There isn't any other program out there that compares to Zoom.

Cons:

I honestly cannot list any cons at this time. I might run into something later on but as of right now there are no cons.

Alyaa
Director in Canada
Alternative Medicine, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Bad experience

1.0 4 weeks ago New

Comments: Zoom send me a special offer with 80 % discount for the last 2 month in the year for 500 attendees . I accepted it then they got me a year subscription. I tried to cancel it the app refused and send me a message that the subscription cannot be canceled till the end of the year . I tried to contact the costmer service they were very late in reply and after many messages the closed the case without any action

Pros:

Easy used Good recording White board Clips

Cons:

Costomer service is very bad They lie about special offer Subscription cannot be canceled

MAHDI
manager in Türkiye
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

using zoom for attending meetings

5.0 3 months ago

Comments: overall it is a very useful app according to its cost comparing with others

Pros:

Because it allows us to speak to each other easily also we can share our screens with other which makes our meetings more understandable

Cons:

Sometimes when i attend a meeting using my phone iPhone 15 pro ios 17.1.1 when i use the photo in photo mood it gets in trouble and I need to restart the app

Sasha
Product Lead in Germany
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Zoom for agile team

5.0 2 months ago New

Comments: It is a high-quality product, would recommend it to any team working remotely

Pros:

Zoom makes it easy to set up calls, dial in and conduct a smooth call remotely. Working in a fully remote setting zoom has always ensured smooth operations. Breakout rooms, screen sharing and whiteboards are the most crucial features in my team.

Cons:

Changing the owner of a meeting/ claiming host rights can sometimes be complicated and lead to people being locked out of rooms. Having an easy way to understand the attendance in standing calls would also be beneficial. Zoom also has a lot of updates constantly which sometimes causes a delay in getting into calls