ConnectWise Automate

Name: ConnectWise Automate
Rating: 4.2 (107 reviews)

by ConnectWise

Who Uses ConnectWise Automate?

Designed IT Service Providers and Managed Service Providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more.

What Is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and functionalities. Through these integrations, Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines, including cloud. Whether Windows or Linux, we've got you covered! Take your tour today!

ConnectWise Automate Details

ConnectWise

http://www.connectwise.com

Founded 1982

ConnectWise Automate pricing overview

ConnectWise Automate has a free version and offers a free trial.

Starting Price

Not provided by vendor

Pricing Details

Contact ConnectWise Automate directly for a custom pricing quote.

Free Version

Yes

Free Trial

Yes

ConnectWise Automate deployment and support

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Deployment

Cloud, SaaS, Web-based
Windows (Desktop)
Linux (Desktop)
Windows (On-Premise)
Linux (On-Premise)

Training

In Person
Live Online
Webinars
Documentation
Videos

ConnectWise Automate Features

Backup Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Archiving & Retention
Audit Management
Automated Scheduling
Automatic Backup
Backup Log
Backup Scheduling
Backup and Recovery
Cloud Backup
Compliance Management
Compression
Continuous Backup
Data Migration
Data Recovery
Data Replication
Data Storage Management
Data Synchronization
Data Visualization
Disaster Recovery
Document Storage
Duplicate Detection
Email Alerts
Encryption
File Management
HIPAA Compliant
Incremental Backup
Local Server Options
Monitoring
Policy Management
Remote Access/Control
Remote Monitoring & Management
Remote Server Options
Reporting & Statistics
Resource Management
Role-Based Permissions
SSL Security
Scheduled / Automated Reports
Secure Data Storage
Self Service Portal
Status Tracking
Task Scheduling
Third Party Integrations
Two-Factor Authentication
Version Control
Web Access / Restoration

View full list of Backup Software

Computer Security Software

API
Access Control
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Anti Spam
Anti Virus
Application Security
Audit Management
Audit Trail
Authentication
Best Practices Repository
Compliance Management
Data Security
Data Visualization
Endpoint Protection Software
Event Logs
Event Tracking
Financial Data Protection
HIPAA Compliant
Incident Management
Maintenance Scheduling
Monitoring
Network Security Software
Password Management
Patch Management
Policy Management
Privileged Account Management
Real Time Monitoring
Real Time Reporting
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Risk Alerts
Risk Analytics
Risk Assessment
SSL Security
Secure Data Storage
Secure Login
Security Auditing
Server Monitoring
Single Sign On
Third Party Integrations
Two-Factor Authentication
User Management
Virus Definition Update
Vulnerability Protection
Vulnerability Scanning

View full list of Computer Security Software

Data Centre Management Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Audit Management
Audit Trail
Behavior-Based Acceleration
Capacity Management
Change Management
Compliance Management
Configurable Workflow
Configuration Management
Cross Reference System
Customizable Reports
Data Import/Export
Data Storage Management
Data Visualization
Device Auto Discovery
Diagnostic Testing
Event Logs
IT Asset Tracking
Import/Export Data
Incident Management
Inventory Management
JCL Management
Monitoring
Multi-Platform
Multi-User Collaboration
Performance Management
Power Management
Predictive Analytics
Prioritization
Purchasing & Receiving
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Role-Based Permissions
SSL Security
Sarbanes-Oxley Compliance
Search/Filter
Self Service Portal
Server Monitoring
Third Party Integrations
Uptime Reporting
Workflow Management

View full list of Data Centre Management Software

IT Asset Management Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
Asset Tracking
Audit Management
Audit Trail
Barcode / Ticket Scanning
Change Management
Compliance Management
Compliance Tracking
Configurable Workflow
Configuration Management
Contract/License Management
Cost Tracking
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard Creation
Data Import/Export
Data Visualization
Email Management
IT Asset Tracking
Incident Management
Inventory Management
Inventory Tracking
Knowledge Base Management
Maintenance Management
Maintenance Scheduling
Monitoring
Prioritization
Problem Management
Procurement Management
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Requisition Management
Role-Based Permissions
Self Service Portal
Service Level Agreement (SLA) Management
Supplier Management
Support Ticket Management
Support Ticket Tracking
Task Management
Third Party Integrations
User Management
Workflow Management

View full list of IT Asset Management Software

IT Service Software

API
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Asset Management
Audit Management
CRM
Change Management
Client Portal
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard Creation
Drag & Drop
Email Management
IT Asset Management
IT Asset Tracking
Incident Management
Inventory Management
Knowledge Base Management
Knowledge Management
Monitoring
Prioritization
Problem Management
Project Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Release Management
Reporting & Statistics
SSL Security
Self Service Portal
Service Catalog
Service Level Agreement (SLA) Management
Service Reporting
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Third Party Integrations
Ticket Management
Workflow Management

View full list of IT Service Software

IT Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Audit Management
Audit Trail
Capacity Management
Change Management
Chat/Messaging
Compliance Management
Configurable Workflow
Configuration Management
Customizable Branding
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Event Logs
IT Asset Tracking
IT Reporting
Incident Management
Inventory Management
Issue Auditing
Knowledge Management
License Management
Maintenance Scheduling
Monitoring
Patch Management
Performance Metrics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
SSL Security
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Single Sign On
Task Management
Third Party Integrations
Ticket Management
Uptime Reporting
User Management
Workflow Management

View full list of IT Software

MSP Software

API
Active Directory Integration
Activity Dashboard
Activity Tracking
Anti Virus
Audit Management
Audit Trail
Automatic Backup
Backup and Recovery
Billing & Invoicing
CRM
Compliance Management
Configuration Management
Contract/License Management
Customizable Branding
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Event Logs
Help Desk Management
IT Asset Tracking
Incident Management
Inventory Management
Issue Management
Live Chat
Maintenance Scheduling
Monitoring
Patch Management
Performance Metrics
Policy Management
Project Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Real-time Updates
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
SSL Security
Scheduling
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Summary Reports
Support Ticket Management
Task Management
Third Party Integrations
Workflow Management

View full list of MSP Software

Mobile Device Management Software

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Applications Management
Asset Management
Audit Management
Automatic User/Device Recognition
Compliance Management
Configuration Management
Content Management
Customizable Branding
Customizable Reports
Data Management
Deployment Management
Endpoint Management
Enrollments/Onboarding
Geolocation
IT Asset Tracking
Inventory Management
Kiosk Mode
Location Tracking
Mobile Content Management
Monitoring
Patch Management
Policy Management
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Remote Access/Control
Remote Monitoring & Management
Remote Update / Installation
Reporting & Statistics
Reporting/Analytics
SSL Security
Secure Data Storage
Security Management
Self Service Portal
Single Sign On
Software Management
Synchronization Scheduling
Third Party Integrations
Two-Factor Authentication
Usage Tracking/Analytics
User Management
Wireless Internet Access
Wireless Troubleshooting

View full list of Mobile Device Management Software

View full list of Network Monitoring Tools

View full list of Network Security Software

Patch Management Software

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anti Virus
Applications Management
Approval Process Control
Audit Management
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Compliance Management
Configuration Management
Customizable Branding
Customizable Reports
Customization
Dashboard
Event Logs
IT Asset Tracking
Inventory Management
Maintenance Scheduling
Monitoring
Network Wide Management
Patch Management
Patch Prioritisation
Patch Testing
Policy Management
Real Time Monitoring
Real Time Reporting
Real-time Updates
Remote Access/Control
Remote Monitoring & Management
Remote Update / Installation
Reporting & Statistics
Risk Assessment
SSL Security
Scheduling
Secure Data Storage
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Status Tracking
Summary Reports
Support Ticket Management
Third Party Integrations
Usage Tracking/Analytics
Vulnerability Scanning
Workflow Management

View full list of Patch Management Software

Remote Monitoring and Management Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Anti Virus
Asset Management
Audit Management
Audit Trail
Automatic Backup
Compliance Management
Configuration Management
Customizable Branding
Customizable Reports
Deployment Management
Event Logs
For MSPs
IT Asset Management
IT Asset Tracking
Inventory Management
Maintenance Scheduling
Mobile Access
Monitoring
Multiple User Accounts
Network Monitoring
Patch Management
Policy Management
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Alerts
Real-time Updates
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Server Monitoring
Service Level Agreement (SLA) Management
Summary Reports
Support Ticket Management
Task Management
Task Scheduling
Third Party Integrations
Uptime Reporting
Usage Tracking/Analytics
User Management
Vulnerability Scanning
Workflow Management

View full list of Remote Monitoring and Management Software

Remote Support Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Audit Management
Audit Trail
CRM
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Customizable Branding
Customizable Reports
Diagnostic Tools
File Sharing
File Transfer
Live Chat
Monitoring
Multi-Channel Communication
Multiple User Accounts
Performance Metrics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Updates
Remote Access/Control
Remote Monitoring & Management
Remote Update / Installation
Reporting & Statistics
Reporting/Analytics
SSL Security
Screen Sharing
Secure Login
Self Service Portal
Server Monitoring
Session Recording
Session Transfer
Single Sign On
Summary Reports
Support Ticket Management
Surveys & Feedback
Third Party Integrations
Two-Factor Authentication
Two-Way Audio & Video
Unattended Access
User Management
Video Conferencing
Video Support
Workflow Management

View full list of Remote Support Software

Server Management Software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
Authentication
Automated Scheduling
Automatic Backup
CPU Monitoring
Capacity Planning
Compliance Management
Configuration Management
Credential Management
Dashboard Creation
Data Migration
Data Storage Management
Disaster Recovery
Drag & Drop
Email Alerts
Email Monitoring
Event Logs
HIPAA Compliant
Incident Management
Inventory Management
Maintenance Scheduling
Monitoring
Password Management
Patch Management
Purchasing & Receiving
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Scheduling
Secure Data Storage
Secure Login
Self Service Portal
Server Monitoring
Tagging
Third Party Integrations
Trend Analysis
User Management
Virtual Machine Monitoring
Workflow Management

View full list of Server Management Software

Virtualisation Software

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Alerts / Escalation
Anti Virus
Application Access Control
Archiving & Retention
Audit Management
Automatic Backup
Backup and Recovery
Capacity Management
Compliance Management
Configuration Management
Customizable Reports
Data Migration
Data Storage Management
Data Visualization
Desktop Virtualization
Disaster Recovery
Document Storage
Drag & Drop
Event Logs
File Management
File Transfer
HIPAA Compliant
Monitoring
Namespace Management
Performance Management
Policy Management
Prioritization
Real Time Monitoring
Real Time Reporting
Remote Monitoring & Management
Remote Update / Installation
Reporting & Statistics
Role-Based Permissions
SSL Security
Secure Data Storage
Secure Login
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Single Sign On
Task Management
Third Party Integrations
Two-Factor Authentication
Version Control
Virtual Machine Monitoring
Visual Analytics

View full list of Virtualisation Software

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ConnectWise Automate Reviews

Read all reviews

Overall rating

4.2/5

From 107 users reviews

Average score

Ease of Use 3.5

Customer Service 3.7

Features 4.3

Value for Money 3.8

Review software

Share your experiences with other software buyers.

Write a Review!

Read all reviews

James B.

IT Operations Engineer

Information Services, 11-50 Employees

Used the Software for: 1+ year

Overall Rating

5 /5
Ease of Use

4 /5
Features & Functionality

5 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 05/05/2020

"By far the best RMM in the network of RMM"

Comments: Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is a very robust system that can do way more than we even have the knowledge or time to make happen. Very happy with the software itself.

Pros: The best part about Connectwise Automate is the amount of power that it has. We are able to deploy auto run scrips on our very critical infrastructure. The systems are always monitored for down time and automate sends out an alert any time there is an issue. The control console is easy to use and even non-technical users are able to remote into our customer's systems to see what they need. Scripting is robust to say the least.

Cons: Ticketing is a challenge in this platform. It is included, but isn't a very customer friendly interface to work in. Tech support is a challenge to contact and they don't consider much an emergency for support purposes. Being cloud managed, we find that it is slow for time to time and requires a bit more patients than we would prefer. The management console is not Mac OS supported, so using this in an Apple environment can be challenging. You are limited to the web version and it's functions are limited.

Reviewer Source
Reviewed on 05/05/2020

Daren A.

President

Information Technology & Services, 2-10 Employees

Used the Software for: 6-12 months

Overall Rating

5 /5
Ease of Use

3 /5
Features & Functionality

4 /5
Customer Support

4 /5
Value for Money

4 /5
Likelihood to Recommend

8/10

Reviewer Source
Reviewed on 11/12/2019

"Connectwise Automate"

Comments: We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros: There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons: Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Reviewer Source
Reviewed on 11/12/2019

Andrew W.

Manager, Centralized Services

Information Technology & Services, 11-50 Employees

Used the Software for: 2+ years

Overall Rating

4 /5
Ease of Use

3 /5
Features & Functionality

2 /5
Customer Support

1 /5
Value for Money

3 /5
Likelihood to Recommend

3/10

Reviewer Source
Reviewed on 05/03/2021

"ConnectWise Automate - box of LEGO with no instructions"

Pros: ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease. The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to perform automation tasks.

Cons: ConnectWise has yet to realized the world is moving to the cloud. Monitoring servers is no longer important, cloud services are. There is no cloud awareness in the system, which is going to force partners to pilot to other systems.

Reviewer Source
Reviewed on 05/03/2021

Benjamin B.

Airlines/Aviation, 501-1,000 Employees

Used the Software for: 1+ year

Overall Rating

1 /5
Ease of Use

1 /5
Features & Functionality

1 /5
Customer Support

1 /5
Value for Money

1 /5
Likelihood to Recommend

0/10

Reviewer Source
Source: SoftwareAdvice
Reviewed on 01/04/2020

"Should be call "Connectwise Autodraft""

Comments: The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Pros: The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons: It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Reviewer Source
Source: SoftwareAdvice
Reviewed on 01/04/2020

Jordan F.

IT Manager

Information Technology & Services, 11-50 Employees

Used the Software for: 2+ years

Overall Rating

5 /5
Ease of Use

5 /5
Features & Functionality

5 /5
Customer Support

5 /5
Value for Money

5 /5
Likelihood to Recommend

10/10

Reviewer Source
Reviewed on 19/03/2021

"Connectwise Automate"

Comments: Connectwise Automate has great customer support as well as an amazing slack group of other sys admins and developers that are more than willing to help out others and get them going on the right track. I have loved using Automate and I don't think I will ever use anything else.

Pros: Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.

Cons: The implementation can be very dry but just hang in there as it is all worth it.

Reviewer Source
Reviewed on 19/03/2021

Read all 107 reviews

ConnectWise Automate

by ConnectWise

Who Uses ConnectWise Automate?

What Is ConnectWise Automate?

ConnectWise Automate Details

ConnectWise Automate pricing overview

Starting Price

Pricing Details

Free Version

Free Trial

ConnectWise Automate deployment and support

Support

Deployment

Training

ConnectWise Automate Features

ConnectWise Automate Alternatives

ConnectWise Automate Reviews

Overall rating

Average score

Review software

James B.

"By far the best RMM in the network of RMM"

Daren A.

"Connectwise Automate"

Andrew W.

"ConnectWise Automate - box of LEGO with no instructions"

Benjamin B.

"Should be call "Connectwise Autodraft""

Jordan F.

"Connectwise Automate"

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