Who Uses ConnectWise Automate?
Designed IT Service Providers and Managed Service Providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more.
What Is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, has collaborated closely with best-in-class IT backup, storage and data recovery providers with extensive product lines that offer an array of features and functionalities. Through these integrations, Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines, including cloud. Whether Windows or Linux, we've got you covered! Take your tour today!
ConnectWise Automate Details
ConnectWise
http://www.connectwise.com
Founded 2004
ConnectWise Automate pricing overview
ConnectWise Automate does not have a free version but does offer a free trial.
Free Version
No
Free Trial
Yes
ConnectWise Automate deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Installed - Windows
Training
- In Person
- Live Online
- Webinars
- Documentation
ConnectWise Automate Features
Data Centre Management Software
- Audit Trail
- Behavior-Based Acceleration
- Cross Reference System
- Device Auto Discovery
- Diagnostic Testing
- Import/Export Data
- JCL Management
- Multi-Platform
- Multi-User
- Power Management
- Sarbanes-Oxley Compliance
IT Asset Management Software
- Audit Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Inventory Management
- Maintenance Management
- Procurement Management
- Requisition Management
- Supplier Management
IT Management Software
- Access Controls/Permissions
- Capacity Management
- Compliance Management
- Inventory Management
- Issue Auditing
- License Management
- Maintenance Scheduling
- Patch Management
- Remote Access/Control
IT Service Software
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalog
- Service Reporting
- Ticket Management
MSP Software
- Backup and Recovery
- Billing & Invoicing
- CRM
- Dashboard
- Help Desk
- Issue Management
- Live Chat
- Patch Management
- Project Management
- Remote Access
- Scheduling
Mobile Device Management Software
- Automatic User/Device Recognition
- Data Management
- Deployment Management
- Endpoint Management
- Inventory Management
- Software Management
- Synchronization Scheduling
- Wireless Network Support
Network Monitoring Tools
- Bandwidth Monitoring
- Baseline Manager
- Dashboard
- IP Address Monitoring
- Internet Usage Monitoring
- Network Diagnosis
- Network Resource Management
- SLA Monitoring
- Server Monitoring
- Uptime Monitoring
- Web Traffic Reporting
Network Security Software
- Access Control
- Activity Monitoring
- Firewalls
- Intrusion Detection System
- Reporting/Analytics
- Threat Response
- VPN
- Vulnerability Scanning
Patch Management Software
- Alerts/Notifications
- Automatic Approval
- Automatic Patch Deployment
- Automatic Scans
- Compliance Management
- Custom Patches
- Dashboard
- Network Wide Management
- Patch Prioritisation
- Patch Testing
- Remote Access/Control
- Vulnerability Scanning
Remote Monitoring and Management Software
- Deployment Management
- For MSPs
- IT Asset Management
- Mobile Access
- Network Monitoring
- Patch Management
- Real-time Alerts
- Remediation Management
Server Management Software
- CPU Monitoring
- Credential Management
- Email Monitoring
- Event Logs
- Patch Management
- Scheduling
- Server Monitoring
- Virtual Machine Monitoring
Virtualisation Software
- Archiving & Retention
- Capacity Monitoring
- Data Mobility
- Desktop Virtualization
- Disaster Recovery
- Namespace Management
- Performance Management
- Version Control
- Virtual Machine Monitoring
ConnectWise Automate Alternatives
More ConnectWise Automate alternatives
ConnectWise Automate Reviews
Read all reviewsOverall rating
Average score
James B.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 05/05/2020
"By far the best RMM in the network of RMM"
Comments: Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is a very robust system that can do way more than we even have the knowledge or time to make happen. Very happy with the software itself.
Pros: The best part about Connectwise Automate is the amount of power that it has. We are able to deploy auto run scrips on our very critical infrastructure. The systems are always monitored for down time and automate sends out an alert any time there is an issue. The control console is easy to use and even non-technical users are able to remote into our customer's systems to see what they need. Scripting is robust to say the least.
Cons: Ticketing is a challenge in this platform. It is included, but isn't a very customer friendly interface to work in. Tech support is a challenge to contact and they don't consider much an emergency for support purposes. Being cloud managed, we find that it is slow for time to time and requires a bit more patients than we would prefer. The management console is not Mac OS supported, so using this in an Apple environment can be challenging. You are limited to the web version and it's functions are limited.
- Reviewer Source
- Reviewed on 05/05/2020
Daren A.
-
Overall Rating5 /5
-
Ease of Use3 /5
-
Features & Functionality4 /5
-
Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 11/12/2019
"Connectwise Automate"
Comments: We are using Connectwise Automate for taking care of customers on a managed service contract.
Pros: There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.
Cons: Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.
- Reviewer Source
- Reviewed on 11/12/2019
Benjamin B.
-
Overall Rating1 /5
-
Ease of Use1 /5
-
Features & Functionality1 /5
-
Customer Support1 /5
-
Value for Money1 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 01/04/2020
"Should be call "Connectwise Autodraft""
Comments: The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.
Pros: The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.
Cons: It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 01/04/2020
Sam H.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support3 /5
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 25/03/2020
"Connectwise Automate"
Comments: Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!
Pros: I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
Cons: The only issue we have with this software is the customer support and occasional instability of the software.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 25/03/2020
Christopher J.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/01/2019
"Manage multiple environments with ease"
Comments: Companies I have been working for have been leveraging this application for machine management for years.
Pros:
This software provides multiple connectivity options.
It can show a lot of information (see least favorite list below)
Great organization!
Easy integration with Connectwise Control and Manage
Lots of option for Scripting and API connectivity to outside applications
Cons:
The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good.
There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default
The uninstaller for the client can sometimes not uninstall.
- Reviewer Source
- Reviewed on 25/01/2019
