15 years helping Singaporean businesses
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What Is FreshBooks?

FreshBooks makes small business invoicing and billing so simple, you'll be amazed at the time you have to focus on doing what you love and how much faster you get paid. Who would have thought invoice software could do that? Try it free for 30 days, no credit card required.

Who Uses FreshBooks?

FreshBooks is cloud based accounting designed exclusively for the self employed. Spend less time on frustrating paperwork and more time doing the work that gets you paid!

FreshBooks Software - Dashboard
FreshBooks Software - Invoicing
FreshBooks Software - Mobile
FreshBooks Software - Accounting
FreshBooks Software - Integrations

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Reviews of FreshBooks

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Shubham
Shubham
Certified Internet Consultant in India
Verified LinkedIn User
Marketing & Advertising, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Best invoicing and accounting software here

5.0 2 months ago New

Comments: After trying so many software like QB, Freshbooks is one of the best software. I recommended this app to few of my friends over the years and everyone is satisfied.

Pros:

It is easy to navigate, simple to input data, not expensive for the accounding system. once you insert all the info and connect with the expense accounts, it is easy to use. I run my reports, prepare tax documents in seconds. i would like greater visual customization of invoices and estimates in Freshbooks. Freshbooks has perfect value for money product in compare of other software like QB.

Cons:

overall great platfrom, but poor execution on the mobile app.

Stephen
CEO in US
Internet, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

One of the best accounting softwares to have out there on a budget

5.0 last month New

Comments: My overall experience with fresh books is excellent I've never had any issue with the system it works perfectly fine customer service responds right away if you do have any issues I remember I missed a payment and they gave me a call to remind me and even gave me enough time to pay it without canceling my account or not allow me access.

Pros:

Fresh books is really easy to use I love the integration of being able to have my invoices paid having the instant liks and much much more This is just a great software all around to manage your business.

Cons:

I wish it integrated more with other softwares like high level and other CRM softwares but hopefully they'll add this in the future other than that everything else is great.

EVA M.
Member in US
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Totally disappointed in FreshBooks

1.0 4 weeks ago New

Comments: Overall Frustration and Disappointment
My experience with this billing software was overwhelmingly negative. It hindered rather than helped my business operations, causing unnecessary stress and frustration. Despite my efforts to make it work, the software's poor usability, unreliable features, and lackluster support left me with no choice but to seek out alternatives.

Pros:

Nothing. It has nothing that other billing software doesn't have.

Cons:

If you want to attach a multi-page PDF to an Invoice, only the first page is attached, and the PDF is also blurry and of poor quality. Team members must share a single signature on emails to send Invoices. Customer service is terrible; they never answer calls. The Invoice Details report does not include the reference field, which is one of the most critical information in an Invoice.

FreshBooks Response

3 weeks ago

Hey Eva, thank you for taking the time to share your review of FreshBooks. I have shared your feedback regarding PDF attachments and the Invoice Details report with our team. Our Support Team is here to assist however possible - I do apologize for the experience you've shared, and I have ensured to share your feedback with our team. If you have not already shared your comment regarding email signatures with our team, please reach out via https://www.freshbooks.com/contact with further details so we can ensure to capture your suggestion in detail. ^DM

Eugene
Project Manager in US
Food Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Hourly Billing Champion thanks to FreshBooks

5.0 4 months ago

Comments: Overall I am very happy with FreshBooks. Invoices are quickly generated and paid, and hourly tracking has gone from a burden to an easy process directly integrated into our day to day tasks.

Pros:

I like the easy invoice creation process which allows customers to quickly pay their bill by simply clicking one button on the online invoice. In addition the financial reports provided are excellent and really give great financial insight into the business.

Cons:

The cost of Credit Card processing is a bit pricey, but overall there is not much to dislike about this amazing product.

Joe
Director of Operations in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Simple online billing system

4.0 last month New

Pros:

This system has a simple front end UI. Sometimes that's what you need. We dont always need graphs and charts and tables. I can log in, see who owes me and who has paid. I can create invoices and not have to wait for graphics to load to show me someone owes us money. My other favorite feature is being able to convert estimates directly to an invoice and then sending that invoice out. 3 clicks and you go from estimate to getting paid.

Cons:

the on thing i dislike is the option to add an image to an invoice. We have multiple users creating invoices and estimates and the last image uploaded becomes the default image on all the following invoices and estimates unless you manually remove it.