What Is FreshBooks?

FreshBooks automates daily accounting activities namely invoice creation, payment acceptance, expenses tracking, billable time tracking and financial reporting. Try it free for 30 days, no credit card required.

Who Uses FreshBooks?

FreshBooks is cloud based accounting designed exclusively for the self employed. Spend less time on frustrating paperwork and more time doing the work that gets you paid!

FreshBooks Software - Dashboard FreshBooks Software - Invoicing FreshBooks Software - Mobile FreshBooks Software - Accounting FreshBooks Software - Integrations

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Reviews of FreshBooks

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Becky
Becky
Software Developer in US
Verified LinkedIn User
Hospital & Health Care, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Online payment processing, personalization, and ease of use

5.0 3 weeks ago New

Comments: Billing clients and tracking spending is a breeze in Freshbooks. It takes little effort to learn and put into practice, and it can complete tasks quickly and efficiently. And the help desk is available whenever it is called for.

Pros:

The user-friendliness of FreshBooks is undoubtedly its best feature. Generating and sending an invoice to a client is a breeze. This is made further easier by the fact that it can connect to other services you may already be utilizing.

Cons:

The removal of the Tickets feature is the sole reason we haven't made FreshBooks our primary invoicing tool again. Previously, we would start a ticket in FreshBooks, handle it, and then turn it into an invoice.

Verified Reviewer
Consultant in Kenya
Verified LinkedIn User
Nonprofit Organization Management, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Great fit for any business with flexible plans

5.0 3 weeks ago New

Comments: Freshbooks is perfect for my business needs and I believe it could be a great fit for other businesses as well, especially those seeking an easy-to-use accounting solution with flexible plans that can grow along with their business needs

Pros:

I have found that Freshbooks simplifies every financial transaction within my business's ecosystem. From budgeting to invoice tracking, FreshBooks enables me to make decisions faster at every step of the process. I appreciate how this unified system eliminates redundant tasks without compromising security or accuracy in data collection efforts. With its wealth of useful features packaged conveniently into one platform, it's no wonder why I rely on FreshBooks for my accounting needs. Additionally, the task lists enable me to accurately track time across projects and the automated payment reminders tailored to customers' preferences are a great help.

Cons:

There are some drawbacks to using FreshBooks. For example, the software relies heavily on manual data entry, which can lead to potential human error. Additionally, the software can be quite complicated, which can quickly become overwhelming. Furthermore, I have noticed that FreshBooks self-updates frequently and without much user input, which means that some settings may be accidentally disabled or changed during one of these updates. In my view, managing all these risks can prove daunting for even the most experienced financial professional.

Colleen
Business Owner in US
Automotive, Self Employed
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Not right for all business types

3.0 2 months ago New

Comments: I chose Freshbooks based on reviews that I read about how good the customer service was and they offered a free trial, even better! However, I did not find the software to be user friendly, and when I tried contacting customer support, the "help" was lacking. I was unable to continue using the software due to the limitations and nature of my small business needs.

Pros:

Finding a better alternative...honestly.

Cons:

I couldn't track my money coming in, which was a pretty big deal...

FreshBooks Response

2 months ago

Hey Colleen, thank you for taking the time to share your review of FreshBooks. While FreshBooks doesn't auto-create entries for deposits from a linked bank account, there are features to track revenue in FreshBooks - Invoices and Other Income entries: https://support.freshbooks.com/hc/en-us/articles/216631328-How-Do-I-Create-an-Invoice- https://support.freshbooks.com/hc/en-us/articles/360002034551-How-Do-I-Track-Other-Income- Our Support Team is here to assist however possible, be it troubleshooting or passing feedback and feature suggestions along to our Product Team. If there is anything our team can assist with, you can reach out here: https://www.freshbooks.com/contact ^DM

Shayla
Shayla
Human Resources Specialist in US
Verified LinkedIn User
Internet, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Freshbooks Track and manage expenses well

4.0 last month New

Comments: FreshBooks is exceptional in its simplicity of use, making it a great choice for any business's accounting needs. In the beginning, it helped us save time by allowing us to automate a few procedures. Create polished invoices that will impress your customers in no time at all.

Pros:

Through FreshBooks' Project and tracking function, monitoring project costs is a breeze. Using the Project feature makes billing a breeze. There is a clean design to the user interface that makes navigating swiftly and easily possible. It's possible to modify the categories of business expenses to meet specific requirements. Getting a copy to my accountants was a breeze.

Cons:

As such, its capability in relation to ledgers falls short of what one may expect from a product designed for major corporations. The prior version of FreshBooks was more dependable than the current one, therefore the most recent update was a major setback for the program's reputation. The cost varies widely depending on the version you choose.

Verified Reviewer
Aid worker in Malawi
Verified LinkedIn User
Nonprofit Organization Management, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Prompts timely payments

5.0 4 weeks ago New

Comments: It is a great tool for managing multi-currency transactions as well as boosting excellence in customer management and service.

Pros:

The multi-currency support feature in Freshbooks allows me, as a user, to easily bill clients in their preferred currency which improves the overall customer experience and increases the likelihood of timely payments. The feature also eliminates the potential confusion or issues that may arise from billing clients in a currency they are not familiar with. Additionally, the customer management feature in Freshbooks is a valuable tool for managing client relationships, as it centralizes all clients' information, including contact information, payment history and invoice status, making it easy for me to manage my client relationships and ensure that I am providing excellent customer service. Additionally, it saves me time, as I can easily select the appropriate client from a list when creating an invoice, eliminating the need for manual entry.

Cons:

Granted Freshbooks is a great tool for my freelancing and entrepreneurial needs. However, it has some downsides to it as well. One of the challenges I face is keeping track of exchange rates with the multi-currency support feature, especially when billing multiple clients in different currencies. Mainly because Freshbooks doesn't have a direct integration with currency exchange, I often have to manually convert the rates. Additionally, I find is the time it takes to set up the customer management feature, especially with a large number of existing clients.