17 years helping Singaporean businesses
choose better software
FreshBooks
What Is FreshBooks?
FreshBooks makes small business invoicing and billing so simple, you'll be amazed at the time you have to focus on doing what you love and how much faster you get paid. Who would have thought invoice software could do that? Try it free for 30 days, no credit card required.
Who Uses FreshBooks?
FreshBooks is cloud based accounting designed exclusively for the self employed. Spend less time on frustrating paperwork and more time doing the work that gets you paid!
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Reviews of FreshBooks
A blissful accounting tool for managing finances.
Comments: FreshBooks has been a very reliable accounting and financial management platform for us allowing us to take good care of our finances. It allows us to continuously monitor our expenses which has helped us to develop very disciplined spending habits.
Pros:
The invoicing function in FreshBooks is super easy to use and help create smart invoices. It also has an amazing reporting function that gives us insightful financial reports to assist us gauge of financial health. FreshBooks also has a expenses tracking function that help us to ensure we are not spending beyond our budget.
Cons:
There are no negative issues with FreshBooks to this point so nothing to dislike.
Alternatives Considered:
Easy to set-up and use with good features.
Comments: I've been using FreshBooks since I started my business over 12 years ago. The support is excellent and it's easy to use. It has cut my accounting time down significantly so I can focus on my business.
Pros:
It's convenient and easy to set up and use.
Cons:
I wish the connection with Stripe was two ways. It can't pull in my income that comes outside of Freshbooks so I have to manually do it.
Alternatives Considered:
Not really for a small business only really small business.
Comments: Fair on the product. Poor on overall support. The chat bot is almost useless, and I need to start a support ticket.
Pros:
I do like the interface, and about 80% of its features are pretty good. But I really need to other 20%. It's not QuickBooks online.
Cons:
The reports and the Analytics need a lot of work. I've sent in MANY suggestions. The reports are only good for the smallest of business. While we do under 1 million a year, we do need decent cashflow information and detailed reporting by COGS categories. In our case Mechanical parts and labor vs Upholstery parts and labor. We also need good Job costs data. I would not mind doing it manually, but the data is not broken down to do this. The worst issue has been since day one, they cannot seem to permanently fix issues importing my bank account. VERY slow responses from support and takes days and weeks to get their "process partner to fix it. Export of your data for backup can be done, put it is very manual and time consuming. There is no path to exporting items and services. I'd like to do this so we can have a copy in the shop.
FreshBooks Response
last month
Hey Ronald, thank you for taking the time to share your review of FreshBooks. Our Support Team is here to assist in hearing and sharing any feedback on your behalf. I have shared your comments regarding your support experience and response times with the appropriate folks here. If there is any feedback you have not already shared directly with our Support Team, our team would like to better understand your experience and discuss your feedback more in depth. Our Support Team can also assist with the export of Items and Services if needed. You can reach our Support Team via https://www.freshbooks.com/contact ^DM
Alternatives Considered:
My life was a mess until I started using Freshbooks.
Comments: When I think about using Quickbooks or Excel I start to have a panic attack. When I think about using Freshbooks I get a refreshing feeling of a calm, relaxing wind.
Pros:
I record my time and expenses and it automates everything else.
Cons:
I don't have any complaints. It just works and seems simple and easy.
Alternatives Considered:
Freshbooks software
Pros:
Ease of use, flexibility and the ability to personalize our templates
Cons:
Payment options are limited and the rates are pretty high.
