What Is vcita?

Automate time-consuming admin tasks like payment collection & billing, scheduling, and client reminders & management, so you can focus on growing your business. Stay organized and deliver exceptional client experiences with an intuitive management platform.

Who Uses vcita?

Small businesses who provide services. Over 100,000 users rely on vcita worldwide: accountants, lawyers, business & marketing consultants, coaches, counselors, fitness trainers, educators, and more.

Where can vcita be deployed?

Cloud-based
On-premise

About the vendor

  • vcita
  • Located in Bellevue, US
  • Founded in 2010

vcita support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 18 others

Languages

Dutch, English, French, German, Hebrew and 5 others

vcita pricing

Starting Price:

US$29.00/month
  • Yes, has free trial
  • No free version

vcita does not have a free version but does offer a free trial. vcita paid version starts at US$29.00/month.

Pricing plans get a free trial

About the vendor

  • vcita
  • Located in Bellevue, US
  • Founded in 2010

vcita support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Brazil, Canada, China and 18 others

Languages

Dutch, English, French, German, Hebrew and 5 others

vcita videos and images

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Features of vcita

  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Batch Processing
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Case Management
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Color Codes/Icons
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Statements
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Enrollment Confirmation
  • Event Management
  • Exercise Library
  • Faculty/Staff Management
  • File Management
  • File Sharing
  • Fitness Plan
  • For Barbershops
  • For Carpet Cleaners
  • For Dance Studios
  • For HVAC Companies
  • For Handyman Industry
  • For Mac Devices
  • For Medical Purposes
  • For Medical Spas
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • For Plumbing Industry
  • For Salons and Spas
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Gift Card Management
  • Group Registration
  • Group Scheduling
  • HIPAA Compliant
  • Healthcare Compliance
  • Interaction Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lesson Notes
  • List Management
  • Loyalty Program
  • Marketing Automation
  • Mass Texting
  • Medical Billing
  • Membership Management
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Coupons
  • Mobile Optimized Emails
  • Mobile Payments
  • Multi-Currency
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • One-to-One Messaging
  • Online Booking
  • Online Classes
  • Online Invoicing
  • Online Payments
  • Online Registration
  • Parent Portal
  • Parent/Student Portal
  • Patient Communications
  • Patient Intake
  • Patient Management
  • Patient Portal
  • Patient Scheduling
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Quotes/Estimates
  • Real-time Scheduling
  • Receivables Ledger
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Remote Treatment Plans
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Search/Filter
  • Secure Messaging
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Staff Management
  • Subscriber Management
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Video Conferencing
  • Website Integration
  • Work Order Management
  • Workflow Management

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Reviews of vcita

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.1
Features
4.1
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
John
John
US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

No-brainer for appointment based business

5.0 6 years ago

Comments: I provide business management consulting for optometrists. All my work is done through appointments and email. vCita flawlessly syncs my calendar and allows clients to schedule when I'm actually available. Prior to vCita, I spent way too much time suggesting times, getting voicemails, etc. Besides that, they have done a great job of allowing a feature-rich "live-site" that is easy to set up and super customizable. I think for many businesses it would suffice to be the landing page.

Pros:

Very simple appointment set-ups. Before vCita there was a ton of back and other emails, or worse than that - phone calls.

Cons:

The invoicing/billing system is not as robust as some other programs out there. Specifically I would like the program to send out regular monthly retainer billing.

Asha
Physician//Owner in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great for scheduling, other features not so much

4.0 3 years ago

Comments: I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Pros:

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Cons:

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging . Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Alternatives Considered: Full Slate

Reasons for Choosing vcita: Did not like hippa options Also like client portal with vCita

Switched From: Acuity Scheduling

Reasons for Switching to vcita: Has better reviews and more users.

Adriana
Adriana
CEO in US
Verified LinkedIn User
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

A great option when have a huge team

5.0 last month New

Pros:

In my business we offer mental health services and have several professionals, was easy customize the service to everyone and the sync option is the best in the market

Cons:

is so much expensive, unfortunately i can't afford that any longer.

Alternatives Considered: Calendly

Dennison
Owner in US
Photography, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Sinking Ship

2.0 2 years ago

Comments: Having been a customer for several years, vCita offered an all-in-one solution that few others compared to at the time. However, very little has changed in the last 3 years other than some unnecessary aesthetic updates and very minor enhancements. I got on board fully aware that there were several missing features I needed which were on the top of the feature request list and I put in place workarounds to suffice until these features were going to be implemented. I'm talking about pretty fundamental things, like the ability for online payments to be accepted with sales tax automatically calculated, and add-on/bundled products/services. Instead of the development team addressing critical upgrades the community is begging for, we get branding updates, color scheme changes, and random issues where things that have always worked fine no longer work properly.
Customer service is all but useless, and I constantly get the feeling their priorities lie in marketing the outdated product they have rather than improving it.
If you try the product and feel that it accomplishes 100% of what you need it to do, go for it. But if you find that it looks great but misses the mark on a few key areas, don't jump on board hoping it will be addressed in the next decade. Keep looking. I'm done waiting.

Pros:

Relatively easy to use and deploy. Client interface is mostly intuitive and easy to use.

Cons:

Product development is nonexistent. Customer support is a joke. On the rare occasion there is an update, I find something on my website no longer works, instead of being improved.

Alternatives Considered: Acuity Scheduling, Jobber and Schedulicity

Maud
Digital Marketing & Communications Manager in France
Financial Services, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

A little review from vcita user

4.0 last month New

Pros:

Easy to use and install. Intuitive marketing automations.

Cons:

Not being able to reach customer service and getting support when I need it turns me off from this platform.

Software found in