17 years helping Singaporean businesses
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What Is Fresha?
Fresha is the only subscription-free appointment booking & appointment scheduling software for beauty and wellness. Everyone gets unlimited bookings, locations, team members and notifications.
Boost your sales and attract new clients by accepting online bookings directly through Google search, your Facebook and Instagram pages, and your website. Clients are easily kept up to date via automated texts, emails and the mobile app.
Fresha has zero monthly fees with optional paid features, including card payment processing.
Who Uses Fresha?
Over 450,000 beauty and wellness professionals across the globe trust Fresha to power their businesses. It is the world’s most popular booking software for salons, barbershops and spas.
Where can Fresha be deployed?
About the vendor
- Fresha
- Founded in 2012
Fresha support
- 24/7 (Live rep)
- Chat
Fresha pricing
Starting Price:
- No free trial
- Yes, has free version
Fresha has a free version and does not offer a free trial.
Pricing plans get a free trialAbout the vendor
- Fresha
- Founded in 2012
Fresha support
- 24/7 (Live rep)
- Chat
Fresha videos and images
Features of Fresha
Reviews of Fresha
Easy to use
Comments: The staff are all really helpful, the system is reliable and it’s really easy to use.
Pros:
ease of use, online booking features and accessibility.
Cons:
Most of the time the response on email for urgent issues is quick but it is annoying not having a support line to ring.
System is Intuitive
Comments: I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.
Pros:
The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.
Cons:
Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).
Alternatives Considered: Boulevard, Square Point of Sale and Meevo
Reasons for Choosing Fresha: Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive.
Switched From: Vagaro
Reasons for Switching to Fresha: Price, percentage for credit card processing (1% lower!!), the way the product worked
Good booking platform
Comments: It is a solid booking platform but only this
Pros:
I used this for a while it’s easy to use doesn’t have lots of functions but does booking well
Cons:
I personally wanted integrated crm which it doesn’t have
Fresha should be protecting business owner of theft of service
Comments: Overall is okay, it will be better if you offer loyalty system so we can record clients rewards or beauty bank service to deposit money.
Pros:
Easy to Use. Didn’t have the option to turn off market place and we have to stick with the 20% referral fees unless we quit using Fresha.
Cons:
Regarding theft of service, we are unable to process the payment without client provide us a security code sent to their phone. The system should provide more protection to us as a business owner. If we require their security code to charge their card, then it didn’t make sense anymore. I wasn’t aware about this issue because normally small amount processing was working fine, until we had a more premium service like hair extensions required payment over $1000 and client did a runner, after that I realised we won’t be able to charge her.
Fresha Response
last week
Hi Kay, We're sorry to hear that you have not been satisfied with your experience with Fresha. So we can provide further clarification regarding your comments above, please reach out to us directly at [email protected]. We'll be happy to help you sort out any issues you may be experiencing. Kindest regards, The Fresha Team
Tax Collection Problems
Pros:
Customer ease of use. They have menu to select ou different services.
Cons:
In our state we have to collect Gross Receipts Tax on all sales. Worked great about month ago. Now it will not. Fresha provides videos about tax set up but unable to collect tax properly. Issue cannot be solved. It should be easy. $100.00 sale plus 7% tax would equal final cost of $107.00. But system has lost ability to do this.