Focus Contact Center

Focus Contact Center

by Focus Telecom

Who Uses Focus Contact Center?

We offer customer service tools for businesses of all sizes. Our software helps companies improve customer experience, and build valuable long-term relationships.

What Is Focus Contact Center?

Boost your call center revenue with the Focus Contact Center platform making omnichannel communication easy to use, quick, and intuitive. Improve customer satisfaction and secure their loyalty. Enhance the customer experience and streamline your operations with predictive dialing, built-in CRM, and Focus Desk, a modular ticketing system. Seamlessly integrate with CRMs, such as Salesforce, MS Dynamics, and bespoke systems.

Focus Contact Center Details

Focus Telecom

http://www.focustelecom.pl/en

Founded 2008

Focus Contact Center Pricing Overview

Focus Contact Center has a free version and offers a free trial. Focus Contact Center paid version starts at US$15.00/month.

Starting Price

US$15.00/month

Pricing Details

Price per active user

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Focus Contact Center Features

Call Centre Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
CRM
Call Recording
Call Routing
Caller Identification
Campaign Attribution
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Focus Contact Center Reviews

Showing 4 of 4 reviews

Overall
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Wojciech H.
Senior IT Specialist
Facilities Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 12/01/2017

"High quality system"

Comments: A multi-channel contact center software and customer service application that caters to all needs of modern businesses – phone, live chat, text, e-mail, web forms and more. Easy to use, quick deployment, good technical support. Customer service has become easier.

Pros: - easy to use interface
- scalability
- friendly API

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 12/01/2017
Wojciech H.
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 12/01/2017

"All-in-one contact center platform"

Comments: The Focus Contact Center software is easy to use and implement, very functional and innovative. Plenty of features, a really intuitive administrative console and very competent IT support made us choose the Focus Contact Center communication platform. We have cut down on service time and improved the quality of service.

  • Reviewer Source 
  • Reviewed on 12/01/2017
Marek W.
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 13/01/2017

"Best solution !"

Comments: Focus Contact Center gives a lot of features and is really very easy to use. You need only a web browser and internet connection to work, you can use any phone. Deployment is very fast. If you want to improve customer service, check out this solution.

  • Reviewer Source 
  • Reviewed on 13/01/2017
Ma¿gorzata N.
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 21/10/2016

"Smart Call Center Software"

Comments: Multi-channel call centre software and customer experience application - feature-rich, intuitive, flexible, easy to deploy and manage.

  • Reviewer Source 
  • Reviewed on 21/10/2016