Who Uses This Software?

Small & Medium Size Businesses

Average Ratings

6 reviews
  • Overall 4.7 / 5
  • Ease of Use 4.7 / 5
  • Customer Service 4.8 / 5
  • Features 4.5 / 5
  • Value for Money 3.5 / 5

Product Details

  • Starting Price US$50.00/month
  • Pricing Details $30/mo when paid yearly $50/mo when paid monthly
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Not Offered
  • Support Business Hours

Vendor Details

  • Feedb
  • http://getfeedb.com/
  • Founded 2015

About Feedb

Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials and more.

Feedb Features

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Feedb Most Helpful Reviews

Entreflow Consulting Group's use of Feedb

Reviewed on 19/04/2019
Aislinn K.
Marketing Assitant
Management Consulting, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This is a very cool app that is not unlike many apps out there to help assist companies to get reviews for their business, but this company has chosen to go after the QBO market which is making our lives a lot easier with the integration that it has with Quickbooks. It brings in your contacts, but it also connects directly or redirects you to the (Intuit) Find an Accountant page which is handy for those of us who get lots of leads through there.

Pros: the prominent feature for this app is that it has the ability to send feedback requests to your clients or your network, and the feedback can get posted to sites such as Google, Yelp, and including the Intuit Find an Accountant page. There is also automatic feedback requests. Basically, if the person gives you positive feedback then it gives them the opportunity to post feedback to a number of different sites within the app, or it directs you to the Find an Accountant page to write the review there. Luckily, if the feedback is not positive then the feedback goes directly to the business owner. So rather than having people go straight to Google to write reviews; good, bad, and the ugly, you can you can be a bit more proactive with your reviews and wage a mechanism to navigate those negative reviews that you might get.

Cons: Some of the requested features are that we would like the ability to send out a feedback request to our clients to ask feedback on our employees who are assigned to work on their files. That functionality is a little bit tricky to navigate right now, so it'd be great to be able to do that piece. Also, it would be nice to be able to pull reports based on the tags. So just a couple of very specific requests but ones that would definitely make our workflow a lot easier.

Feedback management tool

Reviewed on 19/01/2019
Verified Reviewer
Founder
Marketing & Advertising, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: An expensive tool. Recommended to medium-sized businesses that need to manage feedback of their customers.

Pros: Feedb lets you send notifications to your customers persuading them to leave a review. It then lets you analyze results that helps with decision making. 1. Campaigns are fairly automated and the customers get notified automatically.
2. Supports a team of 10 users.
3. Cross-platform and cross-channel tool.

Cons: 1. It is expensive as compared to other feedback management tools.
2. Needs to add more advanced features. The price doesn’t justify the features as of now.

It works!

Reviewed on 03/06/2016
Maria Z.
Owner
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: Feedb has been a great addition to our business, after over a year of constant use it has really helped us grow our Yelp reviews and reduce the amount of bad reviews. Our office environment is pretty hectic and Feedb helps us stay in touch with our customer base in a hands off kind of way.
David Now

It works and it's very easy to use

Reviewed on 26/04/2016
Claudia M.
Owner
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: I started using Feedb for the past month and it's really working. I was not used to asking for feedback from customers but now that I started doing it I've noticed that it makes them feel appreciated and it helps me know what I'm doing right or wrong in my business. I really recommend it.

Easy to use and effective

Reviewed on 24/02/2016
David H.
Owner
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: I have been using Feedb for a few weeks now and it is really helping to get customers to post a review, it makes it easy for them and for us in a non intrusive way. I recommend to any business looking to grow reviews.

Vendor Response

by Feedb on 24/02/2016

Great to hear! Thank you so much for your kind words!

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