NCR Silver

NCR Silver

by NCR Silver

Who Uses NCR Silver?

We serve entrepreneurs and growing enterprises in over 130 different business verticals such as retail, restaurants, pubs, frozen treats, and more.

What Is NCR Silver?

NCR Silver delivers value beyond the point of sale to help businesses of all sizes drive success. Along with an easy-to-use tablet point of sale, the NCR Silver suite of cloud-based tools delivers actionable insights, multi-site capabilities, customer engagement tools and business management resources, all available at your fingertips.

NCR Silver Details

NCR Silver

http://www.ncrsilver.com

Founded 1884

NCR Silver Pricing Overview

NCR Silver does not have a free version and does not offer a free trial. NCR Silver paid version starts at US$79.00/month.

Starting Price

US$79.00/month

Pricing Details

Each additional device: $50 per month

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

NCR Silver Features

Bar POS Software
Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management
Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce
Bar POS
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Restaurant POS
Returns Tracking
Sales Tracking
User Access Permissions
eCommerce

NCR Silver Reviews

Showing 5 of 141 reviews

Overall
3.7/5
Ease of Use
4.1/5
Customer Service
3.4/5
Features
3.4/5
Value for Money
3.5/5
Verified Reviewer
Director of Marketing & Events
Retail, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 14/03/2019

"iPad POS that includes marketing tools!"

Pros: Having email templates included was huge for us. Customer data integrates with emails, allowing us to segment our customers and send personalized deals.

Cons: Email templates are not as attractive as something like MailChimp, so a working knowledge of html coding can help make them more appealing

  • Reviewer Source 
  • Reviewed on 14/03/2019
Wendy W.
General Manager
Retail, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/06/2019

"NCR Silver meets our multi store needs"

Pros: This cloud based system met the majority of our needs when I began searching for a new POS system when our retail store was adding a second location. I was looking for a system that could be accessed remotely, share information between the locations and could grow as our store grows. The 24/7 Customer Service is reliable and accessible. Most times, a single phone call is all it takes to resolve a problem.

Cons: The biggest drawback was discovered shortly after we began installation. We were told during the sales pitch that our system of alpha numeric sku numbers would easily transfer to NCR silver. The use of the bar code scanners and ticketing system would be simple process. This was not the case. We have to manually key in the alpha numeric sku numbers which is much more time consuming the scanning.
Four years later, we have of course adapted.

  • Reviewer Source 
  • Reviewed on 18/06/2019
Lindsey H.
Owner
Retail, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 19/06/2019

"Some very good pros, and some pretty frustrating cons"

Comments: Overall I would still use this system even if we weren't required to by the franchise. Partly because I wouldn't want to have to deal with switching over to a new system, but also because every system has its own issues and I don't think there are any other solutions out there that are better than this, at least in the price range of a small business. I believe NCR is working to fix the issues, at least, and I like the feel of the system. I would appreciate a little more transparency about issues that could affect reporting of sales data or processing of credit card transactions.

Pros: The software is easy to use and relatively intuitive; new employees pick up the POS system quickly. The developers have been gradually adding desired functions that have been great improvements, and I imagine they will continue to do so. While some of the other stores in our franchise have complained about not being able to reach customer support in a timely manner, I myself have always been able to get through to them quickly and they are always helpful in working through issues.

Cons: When the software has an issue, it tends to not be a small one. Also, it seems like NCR will work on fixing the issue but not let everyone know that there WAS an issue, even when it may affect your reporting of sales. For example, there have been software glitches where the over/short number for the registers was not getting recorded by NCR. We only discovered this because another store in our franchise figured it out and reported it. I never saw any communication from NCR letting people know about it, the issue was just resolved quietly a while later. Plus, almost every time there is an update, there are usually major issues with functionality for about the next week that can affect the ability to process transactions. The software/hardware interface has some issues as well.

  • Reviewer Source 
  • Reviewed on 19/06/2019
Kari A.
Owner
Restaurants, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 18/03/2020

"Originally a great product, now not so much"

Comments: I do not utilize ALL the functionalities because I am a bakery not a restaurant so I would like to be able to get a "cheaper" version so I am able to get the most for my money. In the last few months customer service is almost impossible to get answers from and they no longer have the concierge system where I have a specific customer service agent that helps. Its very frustrating to wait on hold and then get told that I am calling the wrong numbers when the website for help clearly states to call certain numbers for assistance. Overall, customer service needs help.

Pros: I liked the ease of set up of this product as well as the ability to run categorical reports. I also like the ability to use this as a time clock system too!

Cons: I would like to see a way to customize each category more, I sell cupcakes, I would like an option for more specific categories and options.

  • Reviewer Source 
  • Reviewed on 18/03/2020
Kelley C.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 02/07/2019

"Payment reporting inhancement"

Comments: Our overall experience with Silver has been great. We have recommended this product to several colleagues.

Pros: This software is very easy to use and set-up. There are a lot of helpful reports you can run. I like that you can view your business activity remotely from your smart phone.

Cons: When there is a problem it is sometimes difficult for customer support to fix the problem until the next update. This is frustrating because you are left to wait up to three months or more.

  • Reviewer Source 
  • Reviewed on 02/07/2019