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What Is HubSpot Sales Hub?

Supercharge your sales process with Sales Hub, a powerful and easy to use sales CRM that includes sales engagement tools, configure-price-quote (CPQ) functionality, and robust sales analytics and reporting for growing teams. Sales Hub is built on the leading HubSpot CRM platform, where you can bring your customer data, tools, and teams together in one central system of record. Whether its strategies, services, or software, HubSpot has everything you need to grow better.

Who Uses HubSpot Sales Hub?

Over 100,000 total customers in more than 120 countries use HubSpot's software, services, and support to transform the way they attract, engage, and delight customers.

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Reviews of HubSpot Sales Hub

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.4
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Fernando
Fernando
Head Of Customer Experience in Brazil
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

SalesHub is the must tool for companies looking to centralise their customer journey and scale

4.0 2 years ago

Comments: We migrated from Pipedrive, RD Station, Intercom and Asknicely to keep the entire lead/customer history/journey in just one tool and Hubspot is awesome for providing adding a lot of value to the company.

Pros:

Easy to useUX/UI is greatCustomer support and community helps a lot on day by day doubts and problemsAll leads/customers history/journey in just one system

Cons:

Can be improved with AI to provide more valuable insights Lacks of native integrations (no paid add-ons) with tools that almost every company uses like Whatsapp, LinkedInData analysis could go far to more complex data analytics, dashboards and insights

Katie
Co-owner in UK
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Reasonably-priced and dependable CRM solution for our clothing business

5.0 last year

Comments: Hubspot has been a huge boon for our sales side. We usually only get two or three hundred contacts a month, and it works great and is reasonably priced for that scale. It gives you the ability to benefit from stuff like pipeline management, automated workflows, and sales sequences which add up to dozens of hours saved each month which has more than justified its costs for us. I'd definitely recommend Hubspot if you're looking to systematize your sales operations and manage everything all form one place.

Pros:

1. The automation capabilities are out of this world. We've set up workflows for initial emails, follow ups, stage movements, task updates, you name it. It saves you endless hours from having to do everything manually. 2. The pricing tiers for small businesses are a lot higher than the other tools we tried. You can still fully enjoy its benefits without having to pay a lot more than we were ready to.

Cons:

It would be good to have some of the integrations improved more. We use the Surveymonkey integration to collect feedback but it can only collect and log responses from surveys, we'd als love to be able to send data to HS automatically from the submission tables.

Annie
Marketing Manager in US
Alternative Medicine, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good for what we use it for

3.0 3 months ago

Comments: It can be a difficult platform to work with. I wish some things were more streamlined

Pros:

It has a lot of features and opportunities for both sales and marketing teams

Cons:

the platform is always changing, there are limitations to marketing

William
BDR in US
Accounting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great tool for sales teams

5.0 3 months ago

Comments: Overall, HubSpot has been easy to learn (Gen Z salesperson) and adjust to the needs of our team. The community and updates help smooth out what rough edges there are for such a big tool.

Pros:

It's simple and powerful. If you want to use it in a basic CRM way, it can do that. However it also has the capability for great reporting, email sequences, automation, and looping in others.

Cons:

New updates can be hard to keep up with. A lot of time reporting is best when you use Hubspot the way they designed it. For example with Lead reporting, the functionality was clunky originally so my team built a different workflow. Now they've improved it, so I have to relearn and somewhat redesign our HS.

Walter
Director of Sales in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I personally think this is one of the best CRMs.

5.0 2 years ago

Comments: I love it!

Pros:

Hands down best CRM for startups for any business. HubSpot offers a lot of features and is very easy to learn quickly and start selling without having to slow down your sales process.

Cons:

The biggest drawback is cost. It could become expensive to add other features.