Who Uses Yext?

Both national and international businesses of all sizes across all verticals. Yext works with Small and Medium sized businesses, Enterprise businesses, and Partner re-sellers.

What Is Yext?

Whether they're looking for your people, your places, or your products, consumers and search engines consider your website the authoritative source for facts about your brand. Yext Pages makes it easy to add and update these facts on your website. Yext Pages have a Store Locator capability
to point consumers directly to your business's front door.

Yext Details

Yext

http://www.yext.com

Founded 2006

Yext pricing overview

Yext does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

Yext deployment and support

Support

  • Business Hours

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Yext Features

  • Artwork Management
  • Campaign Management
  • Change Management
  • Fulfillment Distribution
  • Project Management
  • Workflow Management

View full list of Brand Management Software

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

View full list of Knowledge Management Software

  • Behavioral Analytics
  • Data Visualization
  • Demographic Data
  • Geocoding
  • Geofencing
  • Location Tracking
  • Predictive Analytics
  • Trade Area Analysis

View full list of Location Intelligence Software

  • A/B Testing
  • Campaign Tracking
  • Channel Attribution
  • Customer Journey Mapping
  • Dashboard
  • Performance Metrics
  • Predictive Analytics
  • ROI Tracking
  • Social Media Metrics
  • Website Analytics

View full list of Marketing Analytics Software

  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

View full list of Reputation Management Software

  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

View full list of Review Management Software

  • A/B Testing
  • Auditing
  • Competitor Analysis
  • Content Management
  • Dashboard
  • Google Analytics Integration
  • Keyword Rank Tracking
  • Keyword Research Tools
  • Link Management
  • Localization
  • Mobile Keywords

View full list of SEO Software

  • Analytics
  • Automatic Location Detection
  • Directions
  • Distance Calculation
  • Event Promotions
  • Mapping
  • Product Search Filtering
  • Promotions / Coupons
  • Search
  • White Label

View full list of Store Locator Software

  • Campaign Management
  • Conversion Tracking
  • Goal Tracking
  • Keyword Tracking
  • Multiple Site Management
  • Pageview Tracking
  • Referral Source Tracking
  • Site Search Tracking
  • Time on Site Tracking
  • User Interaction Tracking

View full list of Web Analytics Tools

Yext Alternatives

More Yext alternatives

Yext Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.4
Customer Service 4.1
Features 4.3
Value for Money 4

Review software

Share your experiences with other software buyers.

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Giovanni J.
SEO Specialist
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/07/2019

"My Go-To Local Business Listing Software"

Comments: Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.

Pros: We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

Cons: The cost makes it a bit difficult to sign up some clients that do not have a big budget.

Vendor Response

by Yext on 24/07/2019

Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.

  • Reviewer Source 
  • Reviewed on 18/07/2019
Ian R.
Manager
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 19/07/2019

"Effective and Easy to Use"

Comments: Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too

Pros: It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

Cons: Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

Vendor Response

by Yext on 24/07/2019

Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.

  • Reviewer Source 
  • Reviewed on 19/07/2019
Madison P.
Marketing Director
Hospitality, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    2 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 29/09/2020

"Great, simple to use software with cool features"

Comments: My overall experience was good, but like I said, the cost was was irked me.

Pros: I liked most how user-friendly the software was, and how well it worked.

Cons: The price. It is definitely pretty expensive when you compare it to other similar softwares on the market.

Vendor Response

by Yext on 29/09/2020

Hi Madison, thanks so much for the review! We want to make sure you're getting the most out of our partnership. Our client support team and your account team are always available to help you. You can reach out to us at [email protected] if you have any questions about our platform and how to optimize your account and services. We really appreciate your feedback.

  • Reviewer Source 
  • Reviewed on 29/09/2020
Rich H.
President
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 19/05/2020

"Auto renewal and customer service"

Comments: Poor customer service, especially during the Covid period.

Pros: Listing management was very good. Review monitoring also very good. However, their customer service is poor.

Cons: I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

Vendor Response

by Yext on 29/05/2020

Hi Rich, thank you for taking the time to leave us a review. We apologize for the experience you had with the team. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at [email protected]

  • Reviewer Source 
  • Reviewed on 19/05/2020
Roger W.
Marketing
Restaurants, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 31/07/2020

"Great Starter Platform"

Comments: I've used Yext for over a decade with both for-profit and nonprofit businesses. I think of it as the great teacher and a perfect first step for small businesses.

Pros: The thing I like most about Yext is the hands-on nature of the platform. Using Yext really helps you know and understand your own brand and business. I love the instantaneous nature of listings updates across a large number of publishers. Lastly, I am a huge fan of Yext's update scheduling feature. A key hassle-remover for me that Yext takes care of is listings update to Foursquare. As Foursquare for Business becomes harder and harder to use due to bugs and lack of UX updates (seemingly no updates for more than 5 years now), I've come to depend on the above-mentioned instantaneous nature of Yext listing updates on Foursquare. I often can't use Foursquare directly because of their bugs, so Yext fills a very specific vacuum there.

Cons: As far as listings go, the think I like least about Yext is that it's not intuitive enough to understand which publishers they work with don't support a particular industry. The platform is old enough to have that baked into it and automatically eliminate those publishers from the mix. Another thing that has always perplexed me about Yext is that it doesn't seem to actually do much in the ay of data analytics besides grab readily available information from Google. Aside from having Google data inside the Yext platform, that's not much of a feature. As far as reputation management is concerned, Yext doesn't play well with the way our company uses Yelp, and as a restaurant chain, that's not really helpful.

  • Reviewer Source 
  • Reviewed on 31/07/2020