17 years helping Singaporean businesses
choose better software
Pabau
What Is Pabau?
Take your medical practice and patient management to the next level with Pabau.
Simplify your daily tasks — such as scheduling appointments, sending reminders, managing patient records, and more.
See why over 23,000 users trust Pabau. Book your personalized demo today.
Who Uses Pabau?
Pabau is designed for clinics of all types and sizes — from solo part-time practitioners, to multi-site national brands. It also serves all major industries.
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Reviews of Pabau
Highly recommendable software for clinics and groups of clinics
Comments: Superb
Pros:
The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly. After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.
Cons:
So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.
Pabau Response
5 months ago
Thanks for the review - we are happy to have you on-board. You can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us
Alternatives Considered:
Give it a shot! It’s amazing!
Comments: Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.
Pros:
Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.
Cons:
Two way texting not yet available. Integrated Labs not yet available Unable to send control substances with eRX requires a 3rd party option.
Pabau Response
last week
Hi Stephanie, thanks for the review - we are very happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: - Pabau Academy (200+ lessons) - https://academy.pabau.com/ - Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Not for medical businesses
Comments: Software is ok but I don't think it's suitable for a serious medical business. Sometimes they mix up data so there is GDPR issue.
Pros:
Lots of features covers everything that you need for marketing Reports are very good and flexible
Cons:
Takes ages to load Lots of features but lots of them breaks and not working properly Support - it takes ages for them to understand your issue and ages to reply. They ask same questions again and again, Too many technical issues at the moment and they are struggling to fix
Pabau Response
5 months ago
Hi Richard - we serve over 2000 medical businesses world-wide, are HIPPA and GDPR compliant, and we have isolated databases, so the idea we can have a mix up, is simply not true. We often find that 'issues' are 99% of the time caused by staff not going through the full academy, via academy.pabau.com so please encourage everyone to do so. You can raise tickets via our ticketing system mytickets.pabau.com - but from looking at your interactions, it seems like you expect a more dedicated response, which can be easily achieved by upgrading to an account manager. https://pabau.com/account-manager/
[sensitive content hidden] is the star of Pabau
Pros:
Very comprehensive, structures my business so the admin work is far more manageable, good customer experience using online portal
Cons:
Can be complicated, but I have found [sensitive content hidden] who is absolutely brilliant at Pabau and she helps me navigate my business better
Pabau Response
last month
Hi Karolina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (as done so far by our team) - we would recommend booking another 121 meeting anytime, available 21 hours a day via the following links (if you haven’t already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Alternatives Considered:
Amazing user-friendly software
Comments: Overall, I really like this software. This is a fantastic user-friendly software, Has loads of options that you can choose from. Also, you can make your own templates which makes it very easy to work on. Quick and easy templates that make your clinical job very easy. I have worked with many other softwares like Spectrum and SOCRATES Etc But I found this one quite helpful and easy
Pros:
Friendliness to work with, user-friendly software. Gives you loads of options and you can have your own plans which is really fantastic.
Cons:
Initially induction, I was left on my own and it was quite frustrating. Also, the amount of time it took to set up and everything was not easy.
Pabau Response
3 days ago
Hi Abdullah, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! Regarding your feedback, to maximize your Pabau account, book a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
