Pabau

Highly recommendable software for clinics and groups of clinics

Comments: Superb

Pros:

The specific reason for which I selected Pabau is that it has an excellent scheduling feature for multi clinic operations. This was an essential feature for me and is working flawlessly. After that, the training is excellent, [SENSITIVE CONTENT] has been spectacular to help us get into the software.

Cons:

So far nothing really; I would make the CRM section a bit more comprehensive, nevertheless, as we can customise it, it is not an issue at all.

Easy to use, professional booking system

Comments: 10/10 I would highly recommend pabau for any aesthetic business owner

Pros:

Ease of use and the support chat is excellent

Cons:

Having a difficult time in clinic with the pabua2 switch over. The pabua team have [sensitive content hidden] great in dealing with our enquiries

Pabau for an Aesthetic Clinic

Comments: The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.

Pros:

I found several aspects of Pabau particularly beneficial: Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services. Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.

Cons:

System Performance: The system can be quite slow at times, which impacts efficiency and productivity. Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started. Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them. Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction. System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.

Great clinical software. A must have!

Comments: Amazing, I can't think of using any other software.

Pros:

The software keeps getting better. I love the automation.

Cons:

Intermittent software issues but its less frequent now.

Excellent in every way

Comments: Not used it enough as still navigating through the software to become familiar and confident

Pros:

The most wonderful customer support, a lovely software truly comprehensive

Cons:

My laziness having to learn a new software

Review on Pabau

Comments: Usually good but when something goes wrong it’s extremely frustrating to get things corrected
Not using the technology fully as I require regular training preferably 1 to 1

Pros:

Calendar works well , sms reminders , taking deposits

Cons:

No one available to trouble shoot on weekends especially Sundays. No specific number to call

Best service

Pros:

Quick respond very helpful staff amazing service

Cons:

I’m all happy about everything so happy.

Excellent!

Comments: excellent experience especially [sensitive content hidden] was very helpful

Pros:

easy to use easy to save documents, helpful staff

Cons:

sometimes the payments are sometimes slow

A Comprehensive Clinic Management and EMR Platform

Comments: It's been a good experience so far. I enjoyed interacting with everyone who has helped me set up my business on the platform, from Chloe to Zoi, Marco and Erdin.

Pros:

It's a comprehensive platform that can handle a lot of business management processes, while simplifying the client's journey.

Cons:

It's a bit of a learning curve to het acquainted, but the help from the team makes everything easier.

Great customer experience

Comments: I’ve only ever had positive interactions with Pabau and the team supporting my business. They’re invested in helping my business be the best it can be by offering regular contact, video meetings, email updates and training. I had a video call with [sensitive content hidden] this morning and he’s updated my account to maximise my experience.

Pros:

They’re proactive about getting to know you as a customer and strive to ensure they are doing the best for your business.

Cons:

Currently not found anything I dislike about Pabau.

Data Migration and Integration

Comments: Migration and integration is seamless. Staff are supportive and reassuring.

Pros:

Marketing features. Client data management. Migration and integration support.

Cons:

Scheduling of staff. Enforcing deposits.

Not for medical businesses

Comments: Software is ok but I don't think it's suitable for a serious medical business. Sometimes they mix up data so there is GDPR issue.

Pros:

Lots of features covers everything that you need for marketing Reports are very good and flexible

Cons:

Takes ages to load Lots of features but lots of them breaks and not working properly Support - it takes ages for them to understand your issue and ages to reply. They ask same questions again and again, Too many technical issues at the moment and they are struggling to fix

Excellent crm

Comments: Good customer service, easy to use setup, easy to find information

Pros:

It’s got mostly everything I need minus few features that are coming soon

Cons:

A few features aren’t ready that I thought were already functioning

A good CRM for clinic management

Pros:

Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily

Cons:

The SMS system is much more costly than other platform

Pabau Review

Comments: The set up and implementation was extremely easy and smooth. Customer Service has been great so far. Pricing has to be competitive and certain features need to be improved

Pros:

I liked the Calendar feature, REcords Management feature, Templates are handy, Marking for Botox etc are compatible, Notifications are well designed.

Cons:

The least I liked is their PRescription feature which is complicated to use. Also the birthday templates are not fancy. Customer review template is also not up to the mark.

Absolutely horrific

Comments: We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Pros:

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

Cons:

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

Review of Pabau CRM

Comments: My overall experience with Pabau has been excellent

Pros:

The best is the Calendar feature, followed by the ease of accessing multiple pages from the Calendar itself.

Cons:

PRescription feature Birthday templates need to be fancy

Excellent customer care

Pros:

I am extremely happy with the services provided by Pabau. I have received support whenever I needed it, and [sensitive content hidden] have been absolutely fantastic. I appreciate the flexibility to book online consultations at my convenience. Even when they are not available, I always receive prompt feedback from the team. Booking has also been seamless for my patients, making the process much easier for everyone involved. Additionally, the integration from our previous software has been successful, which has made the transition smooth. I definitely recommend Pabau’s services for anyone looking for reliable and efficient support!

Cons:

While the platform initially appeared quite complicated, the support I have received has made me much more comfortable with the system now.

Pabau is an excellent software

Comments: Excellent software; it will make my life much easier because it contains all the features I need to run my clinic smoothly plus superb customer service and support.

Pros:

Excellent software and support from purchasing the software until the last configurations tailored to my needs. The staff is super helpful and provides outstanding customer support and online training on all aspects, such as setting up an account, configuring Pabau to my needs, helping with Stripe integration, uploading my templates, marketing advice, tips for my practice, etc. Pabau is easy to use and offers numerous useful features. I am exceptionally pleased about Pabau 2, too. It is a good value for money.

Cons:

Nothing so far; I am pleased to purchase Pabau.

Pabau 2 Migration

Comments: Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course

Pros:

I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online

Cons:

Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again

Enjoy using Pabau

Pros:

Makes scheduling , EMR easy. The automated features are great too.

Cons:

In the journey from the Pabau App. When it’s time to choose a consent form and you mistakenly click on the wrong consent form , it can’t be corrected. There is no provision to go back and select the correct consent form. This needs to be fixed asap

Excellent highly recommended

Comments: Excellent service excellent support and customer service

Pros:

Easy to use while having complex features that make practice management all in one solution

Cons:

All of it seems great so far. Adding ownSMS provider would be good

Good system!

Comments: Good. Helpful staff, chat is answered with most questions answered. Helpful friendly team.

Pros:

The capability of the whole system allows for everything to be in one place.

Cons:

A lot to learn to use it effectively. Few hiccups with communication, however they seem to have resolved this issue now.

Lacking US support

Comments: I don’t know how the UK is but I can tell you that they are really lacking support for US users. I love all the features but ever since they move to a newer version everything is not working smoothly. I am seeing so many technical errors and I can’t even talk to a person. I have to email back and forth not getting any solution from them. I have to figure out everything myself. I just want to cry with business being so busy and now I have to worry about this. I don’t even know where to start but there’s 100 things that’s now working right. So embarrassing for the clients. Email is not working. Invoice is not working. Services is not working properly. To name e few! I was content and happy with Pabau classic and pabau 2 looks pretty good but there’s just too many things not working right.

Pros:

They have all the features you could ever need for a successful medspa

Cons:

The support here in US is so bad. Ever since they upgraded to pabau 2 there’s too many technical issues and I can’t get ahold of them

Avoid like the plague

Comments: It could not be worse, customer service is appalling. This software has cost our business tens of thousands of pounds and hours of stress

Pros:

Absolutely nothing. I really cannot expand on this any further

Cons:

It’s difficult to choose just one. Very poor functionality, issues which will detrimentally effect patient safety and the success of your business