15 years helping Singaporean businesses
choose better software

What Is SurePayroll?

Small Business Payroll by SurePayroll is a leading online payroll service for small businesses nationwide. Personalized support comes from an award-winning U.S.-based customer care team who are available via phone, email, and chat. Small Business Payroll simplifies and guarantees the process, allowing payroll to be filed easily - from anywhere at any time. Get a Free 6 Month Trial.

Who Uses SurePayroll?

Whether a business has 1, 10, or 100 employees, Small Business Payroll by SurePayroll delivers peace of mind by combining award-winning U.S.-based customer care and industry-leading technology.

SurePayroll Software - Payroll Dashboard
SurePayroll Software - Payroll Entry
SurePayroll Software - Payroll Help

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Reviews of SurePayroll

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.0
Features
4.1
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Pete
Pete
Customer Success Manager in US
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

SurePayroll - accurate, timely, easy to use

5.0 5 years ago

Pros:

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons:

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

Maria
Treasurer in US
Writing & Editing, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Option

5.0 3 months ago

Pros:

Surepayroll is easy to use. The website is very intuitive and on the rare occasion when I needed help, [sensitive content hidden] responded quickly and provided great directions. He has always (the 2 times I needed help over the last 15 months) solved my issue on the first contact. Unlike QuickBooks (which is about twice the cost) SurePayroll has been frustration-free!

Cons:

Nothing! As stated above, working with SurePayroll has been a frustration-free experience!

Laura
Owner in US
Alternative Medicine, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Love SurePay

5.0 2 months ago

Pros:

Ease and accuracy. Onboarding very simple.

Cons:

Nothing. I guess I have to use at. Least 40 characters to finish this review so this is what I think is dumb.

Michael
Owner in US
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Save Your Time, Energy and Money and find something else!

1.0 4 years ago

Comments: I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights...I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll.

Pros:

At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.

Cons:

Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.

Paychex Response

4 years ago

Michael, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at [email protected] or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Thank you.

Jean
Owner in US
Accounting, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Sure Payroll is the perfect payroll platform for Companies with under 10 Employees

5.0 3 months ago

Comments: I first started with Sure Payroll as a new client was looking for an inexpensive payroll for her one person payroll. When we set her up and ran payroll once a month it was a breeze! I run a small CPA firm and often recommend payroll. This service I can provide using SURE payroll platform without breaking the client's bank.

Pros:

I like the ease of use and set up. The pricing is important to a small business and I like the low monthly cost. I like that you can get charged monthly rather than by each payroll run.

Cons:

The only con is sometimes the website is hard to navigate if you have a question or problem to resolve. However, if you call the customer service with a help code they usually answer all questions.