SurePayroll

SurePayroll - accurate, timely, easy to use

Pros:

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons:

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

Recommend to everyone

Comments: I am using Sure Payroll for 3 months and happy with Surepayroll. I was very frustrated with my previous payroll company (Axx), now I am happy switching to Sure Payroll. Highly recommend to everyone!

Pros:

Simple & easy to set up & simple to use the app.Provides what I need for payrolls.

Cons:

Report has manual setup to get. If it can be automated monthly email to the customer, it would be helpful.

Find another Company. Service is terrible.

Comments: It's akin to jumping in a tub of water that is just about boiling. I believe they will be out of business if they don't change customer service, which does not exist.

Pros:

Nothing recently, 9 years ago they were great, now it is a horrible service.

Cons:

Everything, but mostly the lack of the ability to talk to a human; not, a BOT. No one cares.

Easy company manage

Pros:

It’s easy to do there is all you need and asistance is very good

Cons:

We like all. Woks easy and everybody can use it

A good easy software to use

Pros:

I like the easy use of the software. Easy to setup employees and run reports when needed.

Cons:

Not easy to setup sick pay for NJ. It is a manual process currently.

A Small business owners dream …

Pros:

Very efficient and affordable ! Very happy with the switch !

Cons:

There hasn’t been anything that I would say is a con

Taken advantage of in natural disaster

Comments: Unnecessarily Stressful & disappointing. I have been in the Hospitality Industry for over 35 years. You cannot give customer service without a willingness to be helpful. It’s that simple.

Pros:

I was a satisfied customer of Sure Payroll. When a natural disaster struck my town and shut down my business they took advantage of me. They have continued to charge me for an account that I was told would be closed. They filed false reports with the IRS. The most passive aggressive and condescending customer service rep. Told me that I would have to “dealt with it on my own”. She did not help me close my account. I have not be spoken to that way while asking for help in a long time.

Cons:

Customer service. One of the worst experiences I have had. Very stressful when dealing with something sensitive like the IRS.

sure payroll review

Comments: overall experience has been very good so far to date

Pros:

very easy to use sure payroll from an admin and employee perspective

Cons:

i have not had too many issue with this system so i dont have anything to say here

Appreciate Sure Payroll

Comments: I have appreciated how quick they are to answer my questions and help me.

Pros:

They are very quick to answer my questions and help out.

Cons:

I don't know that there is anything that is bad.

ADP is so worth the $$ in comparison to sitting on hold for 1+ hours EVERYTIME you need help

Comments: I LOVED this company when I started with them years ago. Over the last 2 years their service has gone in the toilet. Literally just about EVERY time I have contacted them for the last 2 years I have had to sit on hold for over an hour. I am typing this review while I sit on hold (for an hour and a half according to what I was just told will be my addl hold time) because I was supposed to have access to my reports in my account that I closed through april 1 of this year. My accountant can not access, I can not access (I would think this is illegal???) and now I wait. THANK GOD I have left this group, for the extra money I am paying ADP I will SAVE so much on time lost.

Pros:

It was great until 2020. Software was fine, it is the service that is horrible.

Cons:

See the overall experience. Service is the worst.

Very useful solution

Comments: Overall, the self-serving site and the functions and intuitive and easy to use

Pros:

When I was not sure which option was right for me the customer support was super helpful in making decisions

Cons:

I hope to have chat-based support system rather than call

SureParyroll

Comments: Not extremely user friendly for someone who is not always in front of the computer.

Pros:

Customer Services was good however the product interface was not easy for me to utilize and did not offer alternatives that I could use for payment of my contracted employees as their company was invoice only.

Cons:

Not easy to use on the go (i.e. on mobile devices or tablet).

Easy and Great for Small Business

Pros:

I like to ease of navigating the website. The dashboard offers a wide range of useful information.

Cons:

I do not yet have any thing I like least about SurePayroll.

Great value for your money

Comments: Very good.
Only the attempt to procure workers comp insurance was troublesome.

Pros:

It is very easy to use and maneuver around the website.

Cons:

Customer service does not always get back to you promptlt

Great payroll solution for a solo private practice

Pros:

This is just easy to use and easy to configure. It is also very affordable. I appreciate never having to worry about payroll.

Cons:

I wish I could get someone on the phone faster when I have a question I can't figure out how to answer on my own. These times are rare, but having better customer support would be awesome.

Review of Sure Payroll

Comments: So far so good, no complaints. Payroll runs on time and for a very reasonable fee

Pros:

Ease of getting started, sales staff were easy to communicate with.

Cons:

Not sure really. May be too many emails, but even that’s not too big of a deal

Great Small business Payroll service

Comments: The people that helped me do my on boarding and setup were Great! [sensitive content hidden], and [sensitive content hidden] explained everything I needed to do.

Pros:

As a single person LLC compay owner and first time user setting up and doing payroll SurePayroll made it so easy to setup and complete it was such a time saver! I spent hours upon hours looking into doing payroll myself but in the end the cost of having Surepayroll just simply take care of it all was a no-Brainer

Cons:

Being a one person LLC company I only pay myself 1 time a year, so the cost is pretty expensive for paying 1 person 1 time a year.

MY likes of Surepay

Comments: My experience has very good including the salesperson who has help me on several occasions.

Pros:

The ability to pick and chose which parts I needed to use and not use.

Cons:

I really do not have any dislikes at this point.

long wait for CSR

Comments: A little frustrated with getting transferred from one customer service rep to another.

Pros:

I liked the promotion regarding getting free first month but there after, rates went up and up.

Cons:

long wait for CSR and transfer to different CSR.

Nanny layr

Pros:

Reminders, ease of payroll approval, ease of printing checks

Cons:

The lack of communication when some holidays occurs. 150 return fees when there was a miscommunication with account changing.

SurePayroll

Pros:

It's easy to use and the cost is very reasonable. Quick to respond when we need support/assistance.

Cons:

Nothing that I can think of right now. We've not had any issues.

Hard to cancel subscription.

Comments: I found that I did not need it after one month and tried to cancel it but found several months later that I was still being billed for the service. The cancellation process is not easy and there are no emails about subscription billing to let me know that I was still paying. Basically paid for 6 months for no usage.

Pros:

It was a well designed application with lots of features.

Cons:

Not easy to talk to anyone about issues.

Absolutely, Positively, Miserable Experience with ZERO Customer Support

Comments: Absolutely, positively, miserable. I wouldn't use this company if they were the last company on the planet that offered payroll services.

Pros:

Nothing. They provide nothing beyond what other services provide.

Cons:

We signed up and used the service for a few months, then needed to make a switch to another service for technical reasons. It took us 29 emails and 14 phone calls to cancel the service. They couldn't care less about customers that desire to cancel. On the other hand, if you're thinking of singing up you will receive a phone call and/or email within minutes. But....if you want to cancel, be prepared. Canceling is about as difficult as disarming a nuclear bomb. They do EVERYTHING within their power to prevent you from canceling, including disabling the ability to cancel from within your account, refusing to return your calls and emails, hanging up on you, transferring you to a deadline, and requiring you to jump through countless hoops. I estimate their onboarding process is 100 times easier than their offboarding process, which they couldn't give two shits about.

Save Your Time, Energy and Money and find something else!

Comments: I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights...I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll.

Pros:

At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.

Cons:

Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.

You wanted feedback so here it is

Comments: Overall, I like SurePayroll but I'm not as big a fan as I once was and not sure the people that do the setup are as knowledgeable as other PR sales staff are.

Pros:

For a small business without many benefits to manage, it is a good choice and a cost effective one.

Cons:

All things are not intuitive or easily explained. I've worked with Paychex (your mothership) and ADP for many years, the latter being my least favorite, Paychex being the best. But some of your changes are clunky and if you aren't used to the software you may go down the wrong road only to have all the info deleted. Example, you enter payroll and then realize you need to change something (client sends last minute email with a change) and instead of being able to 'save' and make those changes, which in my mind should be able to just update in the payroll info, you lose all your input. That doesn't make sense to me. I think users would have more success if the sales person OR a training person, for new users, had a short session that would go through some of these processes. ALSO, not all customer service people are made the same. For the most part, the people I have talked to have been helpful, but it's been a 50/50 experience. One woman I wanted to hang up on her because she did not have a good attitude. The other problem I had was when a new client was set up. An employee was missed even though the 941's & DE9C's were forwarded - my client was charged for adding that missing employee and when I asked on several occasions, HOW DID YOU BALANCE (which you couldn't have since you would use the 4 qtrs of reports) I never got an answer. I asked that the charge for corrections be shared and the fee was cut in half. In my mind this was an error on your side.