--- description: Get detailed information about JIRA Service Management and how it can help you meet your business needs. Learn more about JIRA Service Management price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.com.sg/software/138769/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.capterra.com.sg/software/138769/jira-service-management?page=2) > ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration. > > Verdict: Rated **4.5/5** by 763 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JIRA Service Management? Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 763 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Capacity Management - Change Management - Collaboration Tools - Configuration Management - Content Management - Customer Support - Feedback Management - Full Text Search - IT Asset Management - IT Reporting - Incident Management - Inventory Management - Issue Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Mobile Access - Multi-Channel Communication - Multi-Language - On Call Scheduling - Patch Management - Performance Metrics - Project Management - Project Tracking - Real-Time Analytics - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Monitoring & Management - Reporting & Statistics - Risk Assessment - Screen Sharing - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Task Management - Team Collaboration - Text Editing - Ticket Management - Workflow Management ... and 32 more features ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) ## Related Categories - [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software) - [IT Software](https://www.capterra.com.sg/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.com.sg/directory/30077/it-asset-management/software) - [Issue Tracking Software](https://www.capterra.com.sg/directory/30675/issue-tracking/software) ## Alternatives 1. [Action1](https://www.capterra.com.sg/software/180609/action1-rmm) — 4.9/5 (237 reviews) 2. [PDQ Deploy & Inventory](https://www.capterra.com.sg/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 3. [Milvus](https://www.capterra.com.sg/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Wrike](https://www.capterra.com.sg/software/76113/wrike) — 4.4/5 (2887 reviews) 5. [Pulseway](https://www.capterra.com.sg/software/141792/pulseway) — 4.7/5 (310 reviews) ## Reviews ### "JIRA Service Management Review" — 5.0/5 > **Mark Joseph** | *7 May 2024* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: What I like the most about Jira is the management of tasks. You can monitor real-time the tasks assigned to you and work on them. > > **Cons**: When you have lots of tasks it can be overwhelming to look but priority system can help manage and organize the tasks that was created. > > Overall, usage of this tool helps a lot for task managment. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27 January 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Cons**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "Powerful and Flexible tool for Project Management" — 5.0/5 > **Swathi** | *27 June 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Jira is helpful for linking service-related tickets to development issues, which improves visibility between support and engineering teams. Its easy to configure and use. > > **Cons**: Administration is complex for a new user. Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons. > > My experience with Jira Service Management is very good and positive. It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency. ----- ### "Ticket Management and workload distribution in one place" — 3.0/5 > **Verified Reviewer** | *8 November 2025* | Banking | Recommendation rating: 6.0/10 > > **Pros**: JIRA Service Management allows all teams to get their service desk/team support tickets in one place and distribute workload efficiently. It's key for teams that work with agile methodologies or scrum. > > **Cons**: Being able to customize everything is an amazing thing but it also requires a lot of training or external documentation to read and learn before taking action. We are always afraid of messing things up and affecting somebody else's issues or requests. It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it. > > Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although it's a bit expensive, the customer support and capabilities of the platform are somehow worth it. ----- ### "Great software for IT/HR" — 3.0/5 > **Mike** | *11 January 2026* | Computer Hardware | Recommendation rating: 7.0/10 > > **Pros**: Very efficient service management panel. You can easily create and assign IT service request. Largely bug free and has all the features. This is basically a scaled down version of service now. Great customer support from atlassian and great integration with the regular jira feature. > > **Cons**: Sometimes moving item and assigning it to different sprint from a service request is not the most convenient. > > Overall, this is a fantastic software with many usecases. I really see that this can be super helpful for IT administration or even HR/Benefits cases. ----- Page: 1 / 32\ Next: [Next page](https://www.capterra.com.sg/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data