Signifyd

Signifyd

by Signifyd

Who Uses Signifyd?

Designed for businesses of all sizes, it is a cloud-based financial fraud detection solution that helps secure online transactions and prevent unauthorized data breaches.

What Is Signifyd?

As the worlds largest provider of Guaranteed Fraud Protection, Signifyd delivers a 100 percent financial guarantee against fraud and chargebacks on every order approved. This shifts the liability, allowing merchants to increase sales and focus on their core business without worrying about fraud.

With Signifyd, you can accept more orders, improve customer satisfaction, and scale your business globally. Learn more at www.Signifyd.com

Signifyd Details

Signifyd

https://www.signifyd.com

Founded 2011

Signifyd Pricing Overview

Signifyd does not have a free version but does offer a free trial. See additional pricing details for Signifyd below.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Signifyd Features

Fraud Management Software
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Insurance Industry
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Signifyd Reviews

Showing 5 of 21 reviews

Overall
4.4/5
Ease of Use
4.6/5
Customer Service
4.1/5
Features
4.4/5
Value for Money
4.4/5
Robert Y.
Solutions Architect
Internet, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/04/2019

"My Recommendation for Fraud Prevention"

Comments: It is my goto recommendation.

Pros: The level of protection you receive with this product is incredible. And they stand by their commitment to preventing fraud.

Cons: Frankly, I love the software, it can be complicated if you have a complex workflow for purchase.

  • Reviewer Source 
  • Reviewed on 24/04/2019
Kaitlin M.
Senior Director Omnichannel
Apparel & Fashion, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/10/2019

"Happy customer for 5 years"

Comments: We do not need to dedicate resources to fraud management. We can leave this to Signifyd and trust the outcome of their decisions.

Pros: The software has been stable and trustworthy for the past 5 years

Cons: The actual software algorithm is not clear on how competitively differentiated it is from others in the market

  • Reviewer Source 
  • Reviewed on 21/10/2019
Joshua H.
Software Engineer
Furniture, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 05/12/2018

"Straightforward API for rating how likely it is that an ecommerce transaction is fraudulent"

Comments: We're an online marketplace and we had a fraud scare several years back. We put in our own measures that helped a bit, but we don't have access to anywhere near as much data as Signifyd so there's only so much we could do. Signifyd permitted us to quickly build out a lightweight API integration and build a human review component into our own backend fulfillment workflow. It only took a week and it's given us great peace of mind and helped catch more than a few bad transactions over the years.

Pros: Signifyd allows for a simple API integration to send them data on transactions. They normally return a "fraud score" in less than 5 seconds, and they provide a nice visual panel to review the reasons they gave that particular score on their site. It's easy to add team members as human reviewers and manage different teams reviewing different items. You can also change how strict you want to be by simply adjusting the score at which you consider something to require manual review.

Cons: For a while, Signifyd tried to push everyone onto a fraud insurance plan. They would guarantee each transaction that they determined was likely not fraudulent, in exchange for a percentage of the total sale price. For marketplaces like us who already only take a percentage of the total sale price, this was a nonstarter. It would reduce our own profits by a huge percentage. Fortunately they have, for the moment, moved back to offer fraud scoring without insurance.

  • Reviewer Source 
  • Reviewed on 05/12/2018
Mark J.
CEO
Used the Software for: 1+ year
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 01/05/2018

"They are good till you get a chargeback "

Pros: The first couple of chargeback they will send the reimbursement straightway, it looks easy to use and give away 1% of your gross sales which is a lot if the sales is huge

Cons: After few chargebacks, they will start to find the way not to reimburse for the chargeback, there is not customer service as such you need to wait for days to receive the reply

Vendor Response

by Signifyd on 04/05/2018

Hi Smartkart,
I'm sorry you had a bad experience with our service. Could you please get in touch with us at [email protected] so we can look into the issue and hopefully resolve it?
Thanks.

  • Reviewer Source 
  • Reviewed on 01/05/2018
Verified Reviewer
Webmaster
Apparel & Fashion, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 09/05/2019

"Say goodbye to Chargebacks"

Comments: Overall it has saved us thousands of dollars and the team has reembursed us a number of times already for chargebacks on orders they approved. Highly recommend for any US eCommerce vendor.

Pros: Absolutely great product. Before Signifyd we would have major chargebacks on large purchases every month or so which meant we were out on both the merchandise and the money. We didn't have a way of fighting it and we were losing a lot of money. The system integrated easily with Magento, their fee is minimal , their determination is subject to your input, even if the software flagged something as Fraud you can appeal and a human will check and can override the system. It seemlessly updates the orders in Magento with the decision or the revision of whether an item is fraud or not. Really really great.

Cons: We had a lot of custom checkout methods that were getting flagged and the process of getting Signifyd to ignore them was not simple, it required changing the code rather than just a configuration.

  • Reviewer Source 
  • Reviewed on 09/05/2019