Who Uses Confluence?
Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.
What Is Confluence?
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.
Confluence Details
Atlassian
http://www.atlassian.com
Founded 2002
Confluence Pricing Overview
Confluence has a free version and offers a free trial. Confluence paid version starts at US$10.00/month.
Starting Price
US$10.00/month
Free Version
Yes
Free Trial
Yes
Deployment
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
Training
Webinars
Documentation
Support
24/7 (Live Rep)
Online
Confluence Features
Vendor has not completed this information.
Alternative Products
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Confluence Reviews
Showing 5 of 1,605 reviews
Steve M.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer SupportUnrated
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 31/10/2019
"The Collaboration Platform You've Waited For"
Comments: We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.
Pros:
Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself
Cons:
Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.
- Reviewer Source
- Reviewed on 31/10/2019
Jessa F.
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Overall Rating4/5
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Ease of Use3/5
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Features & Functionality4/5
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Customer SupportUnrated
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 23/04/2020
"great for remote work teams"
Comments: It has been great so far, and we feel like we have barely scratched the surface.
Pros: We are using the free version so far. We needed a better way to share documents and consolidate files rather than sending files back and forth. Everyone can log in to Confluence and see any updates, get tasks assigned, update documents, and more. There are many many many templates to use and features to add to documents. The possibilities of use of this product seem endless.
Cons: It can be very overwhelming to learn. We went about a week before we started to get the hang of the product. You need to read a few tutorials or blog posts to start to figure it out. We decided to go with using it and are still learning the best ways to use it. We wish there were more editing features for document like Google docs has with suggesting edits, where you can cross out text and substitute right in the form, but instead you need to write comments. Edits are tracked, but it's not as easy to use or see what was edited.
- Reviewer Source
- Reviewed on 23/04/2020
Jinan S.
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Overall Rating4/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer SupportUnrated
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 11/07/2020
"Jira is incomplete without confluence!"
Comments: Overall, I am very satisfied with the confluence. Multiple architects collectively decided to use that over Sharepoint. The key reason is the seamless integration between these two products (Jira and Confluence). For an example, by simply writing the issue key on confluence page would automatically create the link to Jira ticket while reflecting the status of the ticket. This would allow visibility for Release Planning, while allowing you to write an appropriate decisions such as Go-No-Go on the same page.
Pros: Confluence offers pretty good UI for creating excellent documents (requirements or design). It does support pretty much all features of Microsoft word for creating a great documentation. Between all Atlasssian products, if you are tight on budget, I would suggest you to get Jira and confluence combo. It’s indeed great tool combo for the remote agile teams to work together due to their seamless integration.
Cons: One thing that I loved on the share point that’s not great with confluence is integration with the Microsoft office products. To be very frank, I feel this is not a big drawback as now a days, web interface is pretty much replacing the traditional interface.
- Reviewer Source
- Reviewed on 11/07/2020
Richard L.
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Overall Rating3/5
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Ease of Use2/5
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Features & Functionality1/5
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Customer Support2/5
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Value for Money2/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 12/07/2018
"Great for collaboration, terrible as a knowledge base"
Comments: It puts documentation all in one place.
Pros: We use the cloud version for customer facing knowledge base (KB). A great tool for creating and maintaining documentation and how-to articles. Allows for numerous contributors, there are a lot of add-ons for features and functionality within a document. Syncs well with other Atlassian tools. Theme controls are fairly robust. The search is in depth and comprehensive, returns results from tags and body of a page or article. User community and KB is very helpful and responsive.
Cons: Our users are our customers, so inviting confusing and creating users is convoluted and limited. Once you designate the space as a KB, Confluence should provide user access in a way unique to a KB, but it the invitation process is still worded like a collaboration tool AND emails are NOT customizable. Users get bombarded by emails when a page is updated. The default setting is to have all users automatically watching the entire space, so when any update is made multiple emails are sent. You CANNOT set the user or group defaults for email preferences. SSO capabilities are not available in the cloud version. The user web service is severely limited and does not solve the issue. While there are a ton of add-ons from the marketplace, they are all 3rd party and these can deliver way more than Atlassian's supported offerings. This was a pro, but the con is that they are also limited to what they can tie into. We tried to use a theme from the market place, but it did not support the comprehensive search capabilities, only returned tags. Admin navigation is confusing, I use the product every day, yet I am constantly fumbling around trying to find where to go to do what I'm trying to do.
- Reviewer Source
- Reviewed on 12/07/2018
Saurabh G.
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Overall Rating4/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support4/5
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Value for Money3/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 04/04/2020
"Great for sharing and storing documents and thoughts"
Comments: I really like it. I have not came across a better product for that. You can keep data in any way, tables, blob or even nice looking html. Copy paste form many source work great. It has a lot of integrations to make it easier to track data.
Pros: Its easy to use and you can throw anything at it. You can control who sees what completely. Everything you add is searchable.
Cons: It becomes quite huge soon and you end up having a giant repository of data to shift through. You have search functionality but eventually it ends up searching similar to google. I don't know what they can do to make it more simpler but thats the biggest issue I face.
- Reviewer Source
- Reviewed on 04/04/2020
