Confluence

Who Uses Confluence?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

What Is Confluence?

Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.

Confluence Details

Atlassian

http://www.atlassian.com

Founded 2002

Confluence Pricing Overview

Confluence has a free version and offers a free trial. Confluence paid version starts at US$10.00/month.

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Starting Price

US$10.00/month

Free Version

Yes

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Webinars

Documentation

Support

24/7 (Live Rep)

Online

Confluence Features

Board Management Software
Access Controls/Permissions
Approval Process Control
Calendar Management
Collaboration
Document Management
Electronic Signature
For Nonprofits
Member Directory
Minutes Management
Polls / Voting
Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Indexing
Document Retention
Electronic Signature
File Recovery
File Type Conversion
Offline Access
Optical Character Recognition
Version Control
Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management
Activity/News Feed
Collaboration
Idea Ranking
Ideation
Mind Map
Status Tracking
Workflow Management
Cataloging/Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Collaboration
Content Management
Document Management
File Sharing
Real-time Chat
Search
Collaboration
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Planning
Requirements Management
Resource Management
Surveys & Feedback
Workflow Management
Collaboration
Content Import/Export
Drag & Drop
Milestone Tracking
Prioritization
Requirements Management
Workflow Management
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Agile Methodologies
Budget Management
Collaboration Tools
Due Date Tracking
Gantt Charts
Kanban Board
Prioritization
Progress Tracking
Resource Management
Task Management
Template Management
Traditional Methodologies
Change Management
Collaboration
Prioritization
Reporting
Stakeholder Defined Attributes
Status Tracking
Task Management

Confluence Reviews

Showing 5 of 1,605 reviews

Overall
4.4/5
Ease of Use
4.1/5
Customer Service
4.2/5
Features
4.3/5
Value for Money
4.2/5
Steve M.
Dir. of Dig. Marketing
Nonprofit Organization Management, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 31/10/2019

"The Collaboration Platform You've Waited For"

Comments: We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros: Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons: Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.

  • Reviewer Source 
  • Reviewed on 31/10/2019
Jessa F.
Director of Creative Operations
Staffing & Recruiting, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/04/2020

"great for remote work teams"

Comments: It has been great so far, and we feel like we have barely scratched the surface.

Pros: We are using the free version so far. We needed a better way to share documents and consolidate files rather than sending files back and forth. Everyone can log in to Confluence and see any updates, get tasks assigned, update documents, and more. There are many many many templates to use and features to add to documents. The possibilities of use of this product seem endless.

Cons: It can be very overwhelming to learn. We went about a week before we started to get the hang of the product. You need to read a few tutorials or blog posts to start to figure it out. We decided to go with using it and are still learning the best ways to use it. We wish there were more editing features for document like Google docs has with suggesting edits, where you can cross out text and substitute right in the form, but instead you need to write comments. Edits are tracked, but it's not as easy to use or see what was edited.

  • Reviewer Source 
  • Reviewed on 23/04/2020
Jinan S.
Scrum Masters
Information Technology & Services, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 11/07/2020

"Jira is incomplete without confluence!"

Comments: Overall, I am very satisfied with the confluence. Multiple architects collectively decided to use that over Sharepoint. The key reason is the seamless integration between these two products (Jira and Confluence). For an example, by simply writing the issue key on confluence page would automatically create the link to Jira ticket while reflecting the status of the ticket. This would allow visibility for Release Planning, while allowing you to write an appropriate decisions such as Go-No-Go on the same page.

Pros: Confluence offers pretty good UI for creating excellent documents (requirements or design). It does support pretty much all features of Microsoft word for creating a great documentation. Between all Atlasssian products, if you are tight on budget, I would suggest you to get Jira and confluence combo. It’s indeed great tool combo for the remote agile teams to work together due to their seamless integration.

Cons: One thing that I loved on the share point that’s not great with confluence is integration with the Microsoft office products. To be very frank, I feel this is not a big drawback as now a days, web interface is pretty much replacing the traditional interface.

  • Reviewer Source 
  • Reviewed on 11/07/2020
Richard L.
Learning Development Manager
Computer Software, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    1/5
  • Customer Support
    2/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 12/07/2018

"Great for collaboration, terrible as a knowledge base"

Comments: It puts documentation all in one place.

Pros: We use the cloud version for customer facing knowledge base (KB). A great tool for creating and maintaining documentation and how-to articles. Allows for numerous contributors, there are a lot of add-ons for features and functionality within a document. Syncs well with other Atlassian tools. Theme controls are fairly robust. The search is in depth and comprehensive, returns results from tags and body of a page or article. User community and KB is very helpful and responsive.

Cons: Our users are our customers, so inviting confusing and creating users is convoluted and limited. Once you designate the space as a KB, Confluence should provide user access in a way unique to a KB, but it the invitation process is still worded like a collaboration tool AND emails are NOT customizable. Users get bombarded by emails when a page is updated. The default setting is to have all users automatically watching the entire space, so when any update is made multiple emails are sent. You CANNOT set the user or group defaults for email preferences. SSO capabilities are not available in the cloud version. The user web service is severely limited and does not solve the issue. While there are a ton of add-ons from the marketplace, they are all 3rd party and these can deliver way more than Atlassian's supported offerings. This was a pro, but the con is that they are also limited to what they can tie into. We tried to use a theme from the market place, but it did not support the comprehensive search capabilities, only returned tags. Admin navigation is confusing, I use the product every day, yet I am constantly fumbling around trying to find where to go to do what I'm trying to do.

  • Reviewer Source 
  • Reviewed on 12/07/2018
Saurabh G.
CTO
Financial Services, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 04/04/2020

"Great for sharing and storing documents and thoughts"

Comments: I really like it. I have not came across a better product for that. You can keep data in any way, tables, blob or even nice looking html. Copy paste form many source work great. It has a lot of integrations to make it easier to track data.

Pros: Its easy to use and you can throw anything at it. You can control who sees what completely. Everything you add is searchable.

Cons: It becomes quite huge soon and you end up having a giant repository of data to shift through. You have search functionality but eventually it ends up searching similar to google. I don't know what they can do to make it more simpler but thats the biggest issue I face.

  • Reviewer Source 
  • Reviewed on 04/04/2020