What Is Confluence?

Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.

Who Uses Confluence?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

Where can Confluence be deployed?

Cloud-based
On-premise

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 29 others

Languages

English, French, German, Japanese, Korean and 3 others

Confluence pricing

Starting Price:

US$55.00/month
  • No free trial
  • Yes, has free version

Confluence has a free version and does not offer a free trial. Confluence paid version starts at US$55.00/month.

Pricing plans get a free trial

About the vendor

  • Atlassian
  • Located in San Francisco, US
  • Founded in 2013

Confluence support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 29 others

Languages

English, French, German, Japanese, Korean and 3 others

Confluence videos and images

Confluence Software - 1
Confluence Software - 2
Confluence Software - 3
Confluence Software - 4
Confluence Software - 5
View 6 more
Confluence video
Confluence Software - 1
Confluence Software - 2
Confluence Software - 3
Confluence Software - 4
Confluence Software - 5

Features of Confluence

  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Brainstorming
  • Calendar Management
  • Cataloging/Categorization
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Management
  • Content Publishing Options
  • Customizable Branding
  • Customizable Templates
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Feedback Management
  • File Sharing
  • Full Text Search
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting/Tracking
  • Idea Management
  • Ideation
  • Innovation Management
  • Knowledge Base Management
  • Knowledge Management
  • Marketing Calendar
  • Milestone Tracking
  • Mobile Access
  • Portfolio Management
  • Prioritization
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Real Time Editing
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Resource Management
  • Rich Text Editor
  • Search/Filter
  • Self Service Portal
  • Stakeholder Defined Attributes
  • Status Tracking
  • Strategic Planning
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Traceability
  • Unified Directory
  • Version Control
  • Visualization
  • Workflow Management

Confluence Alternatives

Coda is a new document that brings words, data, and teams together.
An integrated suite of applications include email, calendar and address book that are accessed via the Internet 24/7.
Collaborative workspace that helps teams organize documents for their meetings.
Notion is the all-in-one workspace for notes, projects, documents, and collaboration. Learn more about Notion
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation Learn more about Freshservice
IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information.
MediaWiki powers Wikipedia. It helps with the collection and organization of knowledge. It is multilingual, open source & customizable.
ClickUp is the future of work - it's one app to replace them all. ClickUp is the #1 fastest growing productivity app in 2022.
Nuclino is your team's collective brain — a unified workspace for all your team's knowledge, docs, and projects.

Reviews of Confluence

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.3
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Liam
Liam
VP of Product in Canada
Verified LinkedIn User
Computer Software, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

The brain of our organization

5.0 last month New

Pros:

Confluence is one of a few systems we use that are crucial to our business, where if there was to be an outage, our business would grind to a hault.Confluence is the central store of knowledge for our company for everything from knowledge management, business process, knowledge sharing, product management, and anything in between. I like the Confluence doesn't try to re-invent the wheel, building on the basic premise of a word processing tool like Word or Google Docs, reducing the learning curve for new users.Confluence grants users super-powers through features that make Confluence documents interactive, engaging and powerful. Confluence's integration with Jira is fantastic and the two go hand in hand together, where 1+1 = 3.

Cons:

Atlassian has a marketplace of apps for Jira and Confluence that provide additive features and integrations. It is incredibly frustrating that you cannot buy licenses for only the users that need to use this app. For example, we have 100+ Confluence users, with multiple teams from customer support to developers. If our team of developers wants to use a Confluence app that costs $10/user/month, we have to buy licenses for all 100+ uses. As a result, apps become cost prohibitive to use, reducing the utility we get out of Confluence.

Verified Reviewer
Product Owner in India
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Great Tool for Content Organization and Management

5.0 3 weeks ago New

Comments: We have been using Confluence as a main software for content management. We use it for all our project related documentation like high level business requirements, enhancement requests, technical specs, meeting notes, project roadmaps etc. It seamlessly integrates with JIRA, which makes it such a great tool to be used by AGILE teams. Overall, Confluence is a very robust and powerful tool and it provides a central place for all your documentation.

Pros:

Confluence is a great tool for having all your documentation and knowledge in one place. You can create wiki pages for each topic and group these pages under 'Spaces'. Multiple team members can work on one page simultaneously. It captures a detailed audit trail on the changes made at a page level. You can have strong control on the content publishing by defining a robust review and approval process. It has a robust search functionality and it seamlessly integrates with JIRA, MS Teams and other third party tools.

Cons:

One major issue with Confluence is that when multiple people are working on one page simultaneously, then you need to refresh the page in order to see the changes made by others. Also, the access control can be complex and glitchy sometimes.I would love if the user interface for Confluence is improved.

Thom
Thom
Product Director in US
Verified LinkedIn User
Publishing, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

If you use Jira and need documentation for your projects, you need Confluence

3.0 2 months ago New

Comments: Confluence and Jira are part of my day-to-day. I use it nearly as much as I use slack and email. It's invaluable - again, when set up correctly. But it takes time to do it properly.

Pros:

The integration between Jira and Confluence is simply amazing. In addition to all the documentation features, the ability to make Jira dashboards of sorts that auto-update is incredible. It takes a slight learning curve, but it's nothing short of magical for managing tasks and epics in a way that can please all stakeholders from engineers to PMs to end-users.

Cons:

It's hard to use, set-up and learn. But once you learn it, it's amazing. But you need to be patient and put in the time to learn to use it properly.

Mohamed Salah
Project Manager in Tunisia
Management Consulting, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

An In-Depth Review of Confluence

5.0 3 weeks ago New

Comments: Overall, Confluence is an excellent collaboration platform. Its intuitive interface and powerful features make it easy to set up and use, and it's a great way for teams to store, share, and collaborate on documents, notes, tasks, and more.

Pros:

Confluence is an incredibly powerful and flexible collaboration platform for teams. It enables teams to easily store, share, and collaborate on documents, notes, tasks, and more. The interface is intuitive and easy to use, making it simple for teams to get started quickly. It also has a wide range of powerful features, including powerful search capabilities, easy-to-use editing tools, and the ability to create custom workflows.

Cons:

While Confluence is a powerful collaboration platform, it can be a bit overwhelming for users who aren't familiar with the platform. Additionally, the cost of using Confluence can be prohibitive for smaller teams.

Hasan
Civil Engineer in Angola
Construction, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

I highly recommend Confluence as a collaboration platform

5.0 3 weeks ago New

Comments: Overall, I highly recommend Confluence as a collaboration platform. It is user-friendly, packed with features, and provides a great platform for teams to work together. The only downside is that it can be a bit pricey for some users.

Pros:

Confluence is an excellent collaboration tool that allows users to create, share and collaborate on various projects. The platform is incredibly user-friendly and easy to use, with a wide array of features that allow for seamless collaboration. The user interface is intuitive and clean, making it easy to navigate and find the features you need.

Cons:

The only downside to Confluence is that it can be a bit pricey for some users. Additionally, it is not as intuitive or feature-rich as some of its competitors.