--- description: Get detailed information about Salesforce Service Cloud and how it can help you meet your business needs. Learn more about Salesforce Service Cloud price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.com.sg/software/136189/salesforce Page: 1 / 35\ Next: [Next page](https://www.capterra.com.sg/software/136189/salesforce?page=2) > Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. > > Verdict: Rated **4.5/5** by 832 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Service Cloud? Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 832 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - Activity Dashboard - Alerts/Notifications - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management - Content Management - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer History - Delivery Tracking - Dispatch Management - Electronic Signature - Employee Scheduling - For Call Centers - For Insurance Industry - Incident Management - Incident Reporting - Issue Tracking - Knowledge Base Management - Knowledge Management - Labor Forecasting - Lead Management - Live Driver Tracking - Mobile Access - Online Time Clock - Performance Metrics - Permit Issuance - Proactive Chat - Real-Time Updates - Real-time Consumer-facing Chat - Reporting/Analytics - Routing - Scheduling - Self Service Portal - Status Tracking - Task Management - Ticket Management - Transcripts/Chat History ... and 70 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) - [Live Chat Software](https://www.capterra.com.sg/directory/30797/live-chat/software) - [Work Order Software](https://www.capterra.com.sg/directory/30785/work-order/software) ## Alternatives 1. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "The number 1 CRM platform" — 4.0/5 > **Hayden** | *18 April 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It's a great CRM for a teams to use as you are able to keep up to date all customer information and able to update where applicable. Te software contains very little bugs and runs instantly. > > **Cons**: The layout was the biggest constraint for me, it takes some time to get to understand the site and know where everything is. Although this can be copnsidered a positive when understood as you realise how many tools and filters the site has. > > A great positive experience with Salesforce. It's power to integrate with other platforms makes understanding customers needs through the site a breeze. The value for money is questionable but the security and need for the site makes it understandable. ----- ### "A must for call centers" — 5.0/5 > **Patricia** | *19 March 2026* | Banking | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems. > > **Cons**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway. > > My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently. ----- ### "Improve your CRM experience and customer relations better with Salesforce" — 5.0/5 > **Shraddha** | *22 June 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Salesforce is the great application for getting overall experience in CRM. It helps in maintaining the data logs, time entries. Its easier to check the sales pipeline. It helps in social media marketing. > > **Cons**: The only cons which affected me is its pricing, its bit costly. If the cost might have been bit low then it would have no cons i guess. > > The overall experience about salesforce is great as it helps in managing CRM. It allows team to access customer data. Also, we can use AI tools easily from IOS to Android. Its easier to review the information via dashboards. ----- ### "Salesforce is the best for a reason." — 5.0/5 > **Verified Reviewer** | *1 April 2026* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Service cloud was super helpful for out customer support. We were a super small business just getting started and I got this all setup for us. We started in starter and ended up using this heavily. It's super easy to setup especially if you have even a little Salesforce experience. I had quite a bit so it was cake. > > **Cons**: Not many cons here. I think you just need to realize what you need and why. It can be kind of expensive so really think about what you neeeeeed vs what you want. > > Overall, good experience. It is something I would recommend if you can justify the cost of salesforce. It can make things a lot easier. ----- ### "Salesforce service cloud review" — 5.0/5 > **Riley** | *27 February 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: I really liked being able to see the full customer history alongside active cases, emails, and chats. It made conversations feel more informed and personal. The automation features were also a big plus. > > **Cons**: The biggest challenge is how overwhelming it can feel at the beginning. There are so many features and settings that it takes time to understand what you actually need. Without proper training or a dedicated admin, it is easy to miss out on useful functionality. > > Overall, my experience has been positive. Once everything was set up and the team got comfortable with it, the platform became a reliable and powerful system for managing support ----- Page: 1 / 35\ Next: [Next page](https://www.capterra.com.sg/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data