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What Is NetSuite?

NetSuite is an all-in-one cloud business management solution that helps more than 37,000 organizations operate more effectively by automating core processes and providing real-time visibility into operational and financial performance. With a single, integrated suite of applications for managing accounting, order processing, inventory management, production, and supply chain and warehouse operations, NetSuite gives companies clear visibility of their information and control of their business.

Who Uses NetSuite?

From pre-revenue startups to small and mid-size organizations, fast-growing businesses use NetSuite to automate core processes and get real-time insights into operational and financial performance.

NetSuite Software - Role-based KPIs and Dashboards:Accounting Manager
NetSuite Software - 2
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Reviews of NetSuite

Average score

Overall
4.1
Ease of Use
3.8
Customer Service
3.7
Features
4.1
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Tracy
Tracy
NetSuite Administrator in US
Verified LinkedIn User
Wholesale, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

NetSuite in a Nutshell

5.0 2 months ago New

Comments: My overall experience with NetSuite has been positive. I find it to be a robust, user friendly ERP that allows for customization with powerful tools built in as well as many third party integrations and apps available.

Pros:

I can honestly say that what I like the most about NetSuite is the ability to customize it to my needs. It works great out of the box, but as time change and department need information in various formats, NetSuite allows me the ability to create custom form, field, and records that I can tailor to directly meet my internal customer demands.

Cons:

There is not too much that I do not like about NetSuite. I would have to say that I wish some of the default pages, such as Invoice or Order Approval, provided me a route to customize them.

Jonathan
CFO in US
Oil & Energy, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Solid product, easy customization

5.0 last month New

Pros:

Netsuite is a robust ERP system, but is easily customized to fit your businesses needs.

Cons:

Our fees increased year after year as our discount eroded.

Cathy
Cathy
CFO in US
Verified LinkedIn User
Real Estate, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

I miss my QuickBooks Enterprise software.

2.0 4 weeks ago New

Comments: I'm a CPA and CFO with over 40 years of experience. I've used many different software products throughout my career, and have led several different software conversions. This has definitely been the worst experience in my career. The English of the whole implementation team was horrible. It was extremely difficult to understand them, and their written communication wasn't much better. The fact that they were located on the other side of the globe also made them relatively inaccessible. Since this was a financial accounting system setup, the biggest insult of all was the fact that no one on the NetSuite team knew anything about American accounting processes. As a result, they were totally worthless when it came to providing any insight into how to setup NetSuite for it to work smoothly for an American service company. This was by far, the WORST software implementation process I have ever gone through.

Pros:

We're a group of American companies with common ownership, worth hundreds of millions of dollars, and a few hundred employees. We thought this would be the best long-term option for connecting our third-party software needs, and coordinating our multiple companies efficiently. In hind-sight, I think NetSuite is better suited to a multi-national company much larger than us.

Cons:

Communication was extremely poor. What is sold vs what is provided is very different. They compartmentalize everything so much, that they bleed you dry for money.

Oracle Response

last week

Thank you for taking the time to leave a review, Cathy. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.

merance
President in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Look out for high price increases at renewals

4.0 3 months ago

Comments: They are as bad as used car salesmen. Very little after purchase support unless you want to pay big money in support fees. Always trying to upsell you overpriced services you don't need or should be covered by your over priced annual contract. For example, you can report a system bug that is definitely THEIR problem, and the first thing they want to do is charge you money to look at it. System has gotten buggier the last few years after upgrades. Reporting is really bad. For a retail business, they don't even have a standard inventory aging report. You can't do exchanges. If you print barcode labels, you will have to pay extra for an add on app with another company to bulk print labels from receivings etc. Search function for items stinks. You need to use wild cards, the results are hard to narrow down, many fields aren't searchable at all (like vendor MPN) . If you have just a few products and a small amount of inventory it is fine, but if you have a lot of SKU's, it stinks.

Pros:

I like that the software connects to all our systems - amazon/website/ebay. I like having one system for everything - accounting/inventory management. The system is also very forgiving - any mistakes are easily corrected. I love the flexibility of adding fields to items and customizing needs for business.

Cons:

After the initial 3 years with the company where the annual software increases were about 5%, now that we are on year 5, the increase will be 20 to 30% annually hereafter. At this rate, the software will be unaffordable in a few years. Beware of this because it is a big undertaking switching ERP systems and when there is no cap on the fees they can change when you renew, you could find yourself unable to pay for the system and forced to look elsewhere. If you sign up, i would ask for a maximum cap of 5% per year for software increases.

Crystal
Trainer and Quality in US
Medical Devices, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Semi-sweet

4.0 3 weeks ago New

Comments: This would not be my first or second choice for a CRM.

Pros:

NetSuite is great for inventory management and accounting functions.

Cons:

I do not like it as a CRM system. The global search is limited. It doesn’t function like one would envision a global search to function. It can be really difficult to find customers or information. Creating searches also requires a level of knowledge that is not “basic” for the system.

Oracle Response

last week

Thanks for taking the time to leave a review, Crystal! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

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