--- description: Get detailed information about ActivTrak and how it can help you meet your business needs. Learn more about ActivTrak price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ActivTrak Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [ActivTrak](/software/135366/activtrak) # ActivTrak Canonical: https://www.capterra.com.sg/software/135366/activtrak Page: 1 / 25\ Next: [Next page](https://www.capterra.com.sg/software/135366/activtrak?page=2) > ActivTrak is a work intelligence company that helps organizations understand how people and AI work together — so they can measure what > > Verdict: Rated **4.5/5** by 591 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ActivTrak? All small to large-sized businesses, including logistics, human resources, finance, operations, IT, sales, support, contact centers, and manufacturing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 591 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birch Grove Software - **Location**: Dallas, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free $0 user/month Essentials - $10 user/month billed annually Professional - $19 user/month billed annually Enterprise - Contact for details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Mexico, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Attendance Tracking - Browsing History - Compliance Management - Customizable Dashboard - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Data Integration - Data Management - Data Visualization - Employee Activity Monitoring - Employee Database - Employee Management - Employee Scheduling - Engagement Tracking - Feedback Management - Goal Setting/Tracking - KPI Monitoring - Location Tracking - Meeting Management - Performance Management - Performance Metrics - Predictive Analytics - Productivity Analysis - Progress Tracking - Project Management - Publishing/Sharing - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Real-time Alerts - Reporting & Statistics - Reporting/Analytics - Scheduled/Automated Reports - Screen Activity Recording - Search/Filter - Strategic Planning - Task Management - Third-Party Integrations - Time Tracking - Timesheet Management - Trend Analysis - Visual Analytics ... and 1 more features ## Integrations (27 total) - ADP GlobalView Payroll - Asana - BambooHR - Culture Amp - Domo - Google Calendar - Google Data Studio - Google Workspace - Jira - Lattice - Lookr - Microsoft Entra ID - Microsoft Power BI - Microsoft Teams - Microsoft Viva ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.sg/directory/30007/call-center/software) - [Employee Monitoring Software](https://www.capterra.com.sg/directory/31087/employee-monitoring/software) - [Business Intelligence Tools](https://www.capterra.com.sg/directory/23/business-intelligence/software) - [Productivity Software](https://www.capterra.com.sg/directory/30968/productivity/software) - [Reporting Tools](https://www.capterra.com.sg/directory/30053/reporting/software) ## Alternatives 1. [WebWork Time Tracker](https://www.capterra.com.sg/software/151338/webwork-time-tracker) — 4.6/5 (550 reviews) 2. [Clockify](https://www.capterra.com.sg/software/169607/clockify) — 4.8/5 (9248 reviews) 3. [DeskTime](https://www.capterra.com.sg/software/168660/desktime) — 4.5/5 (526 reviews) 4. [Connecteam](https://www.capterra.com.sg/software/153140/connecteam) — 4.6/5 (5296 reviews) 5. [WorkTime](https://www.capterra.com.sg/software/129845/worktime) — 4.6/5 (160 reviews) ## Reviews ### "Effective Monitoring Solution" — 5.0/5 > **ROBERTO** | *10 December 2025* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: ActivTrak’s most valuable feature for our organization is its ability to accurately track active time per user. This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution. The platform delivers this data in an intuitive, easy-to-read format that supports informed decision-making and continuous performance improvement. By having reliable insights into individual and team activity levels, we can improve scheduling, allocate resources more effectively, and ensure accountability across departments. Overall, the active-time tracking functionality enhances transparency and operational efficiency. > > **Cons**: One limitation of ActivTrak is the snapshot feature, which can feel too restrictive for detailed monitoring needs. While snapshots provide general visibility, they do not always capture enough context to fully understand user activity, especially during critical tasks or potential security concerns. The absence of a true video-recording option further limits the ability to review continuous activity or reconstruct events accurately. Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends. Adding a video-based option would significantly enhance the platform’s monitoring effectiveness. > > My overall experience with ActivTrak has been very positive, especially considering the value it provides for the cost. The platform delivers reliable insights into user activity, productivity trends, and workload distribution, which has helped us make better operational decisions. Its reporting tools are intuitive, and the data it provides is easy to understand and apply across teams. While there are areas that could be enhanced, such as more robust visual recording options, the core functionality performs well and consistently meets our expectations. For the money spent, ActivTrak offers strong performance, solid usability, and meaningful visibility into day-to-day operations. ----- ### "Auto-Renew Trap and Canned Responses" — 1.0/5 > **Leo** | *9 March 2026* | Publishing | Recommendation rating: 0.0/10 > > **Pros**: The dashboard shows each individual's productivity. This helped us quickly see across departments the work and focus of our employees > > **Cons**: DO NOT DO BUSINESS WITH THESE PEOPLE\! All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. > > When we used the product, it was decent. Also, the reports are good because in a snapshot, we can quickly see the productivity of the team ----- ### "Honest review from an IT manager" — 4.0/5 > **Marcus** | *14 April 2026* | Staffing & Recruiting | Recommendation rating: 8.0/10 > > **Pros**: snapshots that are instant, and discreet client and support is prompt and precise in our experience. > > **Cons**: Ui is a bit dated. Its hard to se some of the features because they are intuitive enough. I even get confused when trying to explain usage and certain features. > > Decent experience. as an It manager it was easy to setup groups, create accounts, and client configurations. the biggest downside is maybe the UI. it takes a lot of get used to and is not really intuitive when looking at the more advanced features, so alot of my users did not utilize them. Other than that no complaints\! ----- ### "Tracking Data" — 4.0/5 > **Ashley** | *15 December 2025* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: I like than I can break down the activity daily and per person. I really enjoy using this system because it makes tracking and reviewing data incredibly simple and organized. I like that I can break down activity by each person, which helps me clearly see individual performance and accountability. Being able to view the data per day is extremely helpful for daily monitoring, and the weekly breakdown allows me to easily identify trends and patterns over time. I also appreciate that it provides a lot of data, including both active and inactive activity, which gives a complete picture of what is happening. This flexibility saves time and makes managing data much more efficient. > > **Cons**: Overall, the employee tracking system is useful and provides a lot of detailed data, but it can be a little hard to navigate at times. Some features are not as intuitive as they could be, and it can take extra time to find specific information or reports. Once you become familiar with the layout, it does offer valuable insights and tracking capabilities, but the learning curve can be frustrating at first. With improved navigation and a more user-friendly design, this system could be much more efficient and easier to use on a daily basis. > > It has been a good experience overall. Whenever I’ve had questions in the past and reached out for help, I received a quick response and clear answers. I really appreciate the fast response and support. ----- ### "Great visibility into team productivity with a slight learning curve" — 5.0/5 > **Darian** | *14 April 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I like the ability to see my teams productitivity each week. this really ensures we are hitting our goals. > > **Cons**: The platform can feel a bit overwhelming at times, especially when trying to navigate all the features. There’s a slight learning curve, and it can take some time to fully understand how to use the data effectively. > > Overall, my experience with ActivTrak has been positive. It’s a powerful tool for tracking team productivity and gaining insights into how time is being spent. I especially appreciate the visibility it provides into weekly performance, which helps keep everyone aligned and accountable. While there is a bit of a learning curve, once you get familiar with the platform, it becomes a valuable resource for managing and improving team efficiency. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.com.sg/software/135366/activtrak?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/135366/activtrak) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data