OneBill

OneBill for all products

Comments: Our experience has been really positive. Their team is really responsive to our needs and works with us to make sure that they are always developing and improving their product. They are receptive to the features that we find important.

Pros:

1. Everything is highly automated, but it has flexibility that allows us to customize it to meet our needs. 2. Monthly invoices are a breeze to generate and send to customers. 3. Setting up new customers and getting their billing configured is a simple matter, straightforward and fast.

Cons:

1. Being a company that customizes solutions for our customers we always end up in situations where the default configurations do not always work for us. In these situations I often have to reach out for support and I am glad that their quick response can lead me to a solution that can get me to where we need to be or they add it to their development plan for future deployment.

OneBill Software Review

Comments: OneBill did an exceptional job of executing and extremely complex conversion from our previous platform we had used for 20+ years. Beyond billing our migration this project required complex integration with our custom built back office software which OneBill navigated skillfully and thoroughly. Onebill’s team provided excellent project management, a thorough understanding of our business needs and tremendous flexibility to accommodate our specific requirements.

Pros:

Easy to use, very flexible and customizable

Cons:

Very different then previous (but mostly in all good ways)

Pros and Cons...

Pros:

Continuous upgrades and improvements and Support feedback

Cons:

Rectifying invoices has limitations and a bit time consuming to navigate and understand the features

Great system, even better team!

Comments: We only use the platform for billing and it performs excellent. The staff and team are second to none when it comes to support and working with us.

Pros:

There is a lot of flexibility to customize products and pricing but can still be managed effectively.

Cons:

Rating of calls. The creation of usage rates is confusing and the rating and taxing process has some hurdles but I am told this has been resolved and improved upon.

OneBill Software

Comments: As our business has grown, OneBill has helped us support our billing operations every step of the way.

Pros:

OneBill allowed us to automate our monthly billing saving hours of work for several people each month. The software is very reliable and the customer service and support are exceptional.

Cons:

OneBill does everything we need it to do and more and over the years of our usage there have been many enhancements to the platform. Reports and export of data could use improving. Certain items that should be user customizable require technical support assistance.