What Is Joblogic?

Joblogic Service Management Software enables your business to take the next step towards better efficiency, productivity and profitability. From logging quotes to accepting payments, scheduling jobs to managing assets, Joblogic connects your workforce and customers together. Our easy-to-use Mobile App allows your field workers to record job information, fill out compliance sheets, accept jobs and more. Book a Free Personalized Demo Call Today.

Who Uses Joblogic?

Our target audience is not limited or exclusive to just service and maintenance companies. If you employ field operatives to carry out planned or reactive jobs, our solution will be perfect for you.

Where can Joblogic be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Tracer Management Systems
  • Located in Birmingham, UK
  • Founded in 1998
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Ireland and 4 others

Languages

English

About the vendor

  • Tracer Management Systems
  • Located in Birmingham, UK
  • Founded in 1998
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, France, Germany, Ireland and 4 others

Languages

English

Joblogic videos and images

Joblogic Software - 1
Joblogic Software - Schedule and Manage Jobs
Joblogic Software - Log Jobs
Joblogic Software - Add Customers
Joblogic Software - 5
View 6 more
Joblogic video
Joblogic Software - 1
Joblogic Software - Schedule and Manage Jobs
Joblogic Software - Log Jobs
Joblogic Software - Add Customers
Joblogic Software - 5

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Features of Joblogic

  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Asset Tracking
  • Automated Scheduling
  • Bid Management
  • Billing & Invoicing
  • Budgeting/Forecasting
  • Calendar Management
  • Compliance Tracking
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Cost Estimating
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customizable Templates
  • Dispatch Management
  • Document Management
  • Electronic Payments
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Expense Tracking
  • Facility Scheduling
  • Fixed Asset Management
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • For Mechanical Equipment
  • GPS
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Labor Forecasting
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Project Tracking
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Skills Tracking
  • Space Management
  • Technician Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Timesheet Management
  • Vendor Management
  • Work Order Management

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Reviews of Joblogic

Average score

Overall
4.5 (38)
Ease of Use
4.4 (38)
Customer Service
4.7 (38)
Features
4.3 (38)
Value for Money
4.1 (38)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
61%
4
34%
2
3%
1
3%
Jeff S.
manager in UK
Verified LinkedIn User
Utilities, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

All in one place

5.0 4 years ago

Pros:

we can record jobs, dispatch jobs, keep track on progress, this then follows to easy invoicing with all data carried through. you can record info in notes of calls .quote customers .allow customer their own access.

Cons:

Filtering options need tweaking for searching

Tracer Management Systems Response

3 years ago

Jeff, thank you for the review. It's good to hear that you're benefiting from the implementation of Joblogic at Active Air.

Myles E.
Myles E.
Company Director in UK
Verified LinkedIn User
Electrical/Electronic Manufacturing, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

First class customer service!

4.0 3 years ago

Comments: We have been operating for 50 years, and all our systems and records have until very recently been paper-based. This has created various bottlenecks that have been damaging in terms of efficiency and responsiveness to customer requirements. I have embarked upon a root and branch upgrade of our business processes, hardware, software, training and recruitment and part of this has been sourcing a CRM/Job Management System that will allow us to refine our processes across all our activities and improve efficiency. We've started using Joblogic only recently but have rolled it out across the company already because the staff and management have picked it up so quickly. We have already noted significant improvements in our responsiveness to customers. All our office staff now have instant information to hand, instant updates from field engineers and can provide answers immediately over the phone despite not even necessarily having known a job was being undertaken. We aim to use Joblogic to the full, from creating quotes to purchase orders, to completing jobs and linking all the end result into our accounts software.

Pros:

The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email. I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long. The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Cons:

The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.

Tracer Management Systems Response

3 years ago

Myles, thank you so much for taking the time to review Joblogic. It's great to hear that your implementation has been a success. We're pleased that you've enjoyed working with our on-boarding team too. We do pride ourselves on having quality software but even more so on our customer service, so it's nice to know that you've had a good experience. Thanks again for choosing Joblogic.

Dan H.
Director in UK
Verified LinkedIn User
Electrical/Electronic Manufacturing, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Alternatives Considered:

Feel let down

2.0 last year

Comments: Bad

Pros:

The only pro I have is that I stopped using it soon after I purchased. Wasn’t good at all

Cons:

Basically a lot. Get sucked into the annual plan, promised everything you asked for. First hurdle and wasn’t good at all. I asked back in May 2020 that I have issues, and basically get fobbed off. Customer service is useless, and very slow. Again you get promised it’ll go to development team for review and get nothing. Ask them to help and say we can’t as it doesn’t do that, but we have a work around. I find this silly as the work around takes longer then just inputting into a spreadsheet or any other kind of software you have before you use Joblogic. Very disappointing and no part refund or help. Stay well clear

Carole W.
Operations Manager in UK
Construction, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use database with flexibility and good support

5.0 5 years ago

Comments: We can streamline our day to day tasks through to our operatives and also link effectively to all our clients

Pros:

Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Cons:

Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

Tracer Management Systems Response

4 years ago

Hi Carole, Thanks for you review of our software. Its good to hear how easy and flexible you find the software to use, as well as the powerful reports contained within. We always listen to feedback off clients and look to progress any ideas that suit or we feel would enhance the use of the system. Regards Joblogic Team

Vicki E.
Admin Team Leader in UK
Used the Software for: 2+ years
Reviewer Source

Now that I have had formal training I feel I will be able to use job logic to its full potential

5.0 5 years ago

Pros:

Its ease of use. very easy to use when you know how. I am looking forward to timesheets being easier when the engineers are taught to use it correctly.

Cons:

I think a few reports need to be changed and then it will work better for the company, I don't like that you cant have more than one screen open at a time i.e. doing a purchase order you can't then open the job page.

Tracer Management Systems Response

5 years ago

Hi Vicki, Thank you for taking the time to review our software. We are happy that you have now found your feet with the software after some training. We are sure over the coming months you will see more & more benefit from the ideas you formed with our trainer. Thanks again! The Joblogic Team