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What Is BookSteam?

BookSteam is an advanced cloud-based scheduling software designed for businesses of all sizes across the globe. With a diverse set of flexible calendar management tools, it automates the process of scheduling appointments for both you and your clients. Stay ahead of the competition, and foster business growth with BookSteam.

Who Uses BookSteam?

The BookSteam scheduling app is designed to cater to a wide variety of businesses, irrespective of size—be it a small solo businesses or large organizations.

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Reviews of BookSteam

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.8
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
71%
4
25%
3
4%
Anastasia
Anastasia
President in US
Verified LinkedIn User
, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

5.0 6 years ago

Comments: Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros:

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons:

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Jake
Sales and support in Canada
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Cpr class booking app

5.0 2 months ago New

Pros:

We've been using Booksteam for our class scheduling needs, and we've been really impressed with its functionality. The user interface is clean and intuitive, making it easy for both me and my staff to book and manage our CPR class sessions. One feature that I particularly appreciate is the ability to set up recurring classes, which saves me a lot of time for regularly scheduled sessions.

Cons:

We would love to have an iOS app, but it's ok as Booksteam automatically loads to the mobile version in Safari

BookSteam Response

last month

Thank you for your feedback Jake!

Cang
CEO in US
Sports, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Missing features, some broken

3.0 5 years ago

Comments: App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Pros:

Inexpensive, responsive customer service

Cons:

Not good for clients who are children or families with children

Diana
RMT massus in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Awsome booking tool

5.0 last month New

Comments: Features like automated reminders, synchronization with personal calendars, and the ability to manage multiple therapists’ schedules keep the business running smoothly.

Pros:

Overall, BookSteam has enabled us to focus more on providing top-notch massages rather than managing the logistics of bookings and cancellations. It has become indispensable to our operations.

Cons:

The reporting functions could be more robust, but this is a minor issue compared to the overall efficiency we’ve gained.

BookSteam Response

last month

Thank you for your feedback Diana!

Amanda
Admin in Canada
Individual & Family Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A wonderful tool for my hectic schedule!

5.0 3 months ago

Comments: Booksteam is a wonderful tool that has made managing my appointments effortless. It allows me to easily schedule, organize, and track all of my appointments in a single platform. The intuitive user interface makes it simple to navigate through different features and functions.

Pros:

One of the standout features of this software is its ability to send reminders and notifications to my clients, reducing no-shows and keeping my schedule streamlined. Additionally, the software's integration with my google calendar ensures that I never double-book or overlook any appointments.

Cons:

Having more payment gateway integrations would be nice.