---
description: Get detailed information about InvGate Service Management and how it can help you meet your business needs. Learn more about InvGate Service Management price, benefits, and disadvantages for businesses in Singapore.
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title: InvGate Service Management Pricing, Cost & Reviews - Capterra Singapore 2026
---

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# InvGate Service Management

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> InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
> 
> Verdict: Rated **4.6/5** by 108 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses InvGate Service Management?

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 108 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: InvGate
- **Location**: San Francisco, US
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$17.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Receive a customized price quote based on the licensing model (On-Premise or SaaS), the number of Service Management agents, and the number of assets to be managed.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Germany, Guatemala, Honduras, India, Japan, Mexico, Nicaragua, Panama and 9 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Tracking
- Automated Routing
- CMDB
- Call Center Management
- Change Management
- Collaboration Tools
- Configuration Management
- Contract/License Management
- Customer Support
- Customizable Branding
- Customizable Templates
- Dashboard
- Feedback Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Multi-Channel Communication
- Multi-Language
- Prioritization
- Problem Management
- Real-Time Notifications
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Integrations (28 total)

- Asana
- Azure DevOps
- BambooHR
- Confluence
- Deel
- Expensify
- Factorial
- FileWave
- Five9
- Gmail
- Google Calendar
- Greenhouse
- Invgate Asset Management
- Jira
- Lansweeper

... and 13 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.sg/directory/30008/help-desk/software)
- [IT Service Software](https://www.capterra.com.sg/directory/30672/it-service/software)
- [ITSM Tools](https://www.capterra.com.sg/directory/30676/itsm/software)
- [Complaint Management Software](https://www.capterra.com.sg/directory/30674/complaint-management/software)
- [Remote Support Software](https://www.capterra.com.sg/directory/30928/remote-support/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.sg/software/102188/liveagent) — 4.7/5 (1755 reviews)
2. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3410 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.com.sg/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [Zendesk Suite](https://www.capterra.com.sg/software/164283/zendesk) — 4.4/5 (4076 reviews)
5. [LiveChat](https://www.capterra.com.sg/software/62194/livechat) — 4.6/5 (1716 reviews)

## Reviews

### "Irresistable Service Management Platform" — 5.0/5

> **Jessica** | *17 November 2024* | Graphic Design | Recommendation rating: 9.0/10
> 
> **Pros**: InvGate Service Management delivers an effortless and credible services to clients and companies.
> 
> **Cons**: InvGate Service Management lacks proper AI integration
> 
> InvGate Service Management is the valuable service solution

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### "InvGate Service Desk helps me manage all my IT support requests in one place, making my job much easier\!" — 3.0/5

> **Adrian** | *16 September 2024* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: The software is user-friendly and has powerful ticketing and reporting features. It has definitely streamlined our IT support process.
> 
> **Cons**: The interface could be a bit more customizable, and I wish there were more integrations with third-party tools.

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### "Organize the work and give us greater control of the solutions." — 5.0/5

> **Fernando** | *3 October 2019* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time.
> 
> **Cons**: We could not find an automatic report by mail with the detailed summary of all the work separated by admin users.

-----

### "Simple but not least robust" — 5.0/5

> **Adrián Fernando** | *3 October 2019* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: What I like most about this software is its simplicity.  However, it's robust at the same time.
> 
> **Cons**: It's still difficult to find some older request made by different users and collaborators.

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### "Usability at its best" — 5.0/5

> **Lucas** | *12 March 2019* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: The best thing that Service Desk has is its dashboard and knowledge base.
> 
> **Cons**: As a point to improve, I would incorporate project management for those requirements that require more time and resources.
> 
> We reduce telephone calls, improving the speed of response, through the use of the knowledge base.

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## Links

- [View on Capterra](https://www.capterra.com.sg/software/133392/service-desk)

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