Cin7 Omni

Geting on board with Cin7

Comments: The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.

Pros:

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT] has been most helpful.

Cons:

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

Cin7 review

Pros:

Cin7 supports variants and it can integrate with 1 Shopify with 2 locations which is what we need.It can integrate with Stripe payment so B2B customers can pay online directly.

Cons:

There is no way to bulk invite B2B customers, you have to manually type everyone's name and invite them separately.Once you downloaded products from Shopify you can't download any newly added variants from Shopify, have to create the same variant in Cin7 and delete the mapping and remap them.

Pathetic

Comments: Horrible. There customer support was weak originally, now it is non existent. There used to be phone support that they have now removed, an email support ticket system that no one responds to and a live chat that is always unavailable.

Pros:

System is full of bugs and customer support is not existent. Avoid Cin7 at all costs!

Cons:

Customer support and their management of SOH levels.

Summit Review

Comments: Really good, but there have definitely been questions that have arisen after the Implementation period. It was hard to cover everything that might be needed. Sometimes my questions to Support have been answered quickly and at other times it has taken a few weeks.

Pros:

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Cons:

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Good overall

Comments: Cin7 was great other than I needed specific functions that were not available yet although I believe they are available now.

Pros:

Cin7 has a good user interface and is quite user friendly.

Cons:

During the time I used it, Cin7 was still adding new integrations and functions and what I needed was still not available.

CPG Startup Using Cin7

Comments: Overall, good experience. [sensitive content hidden] was a great asset to the implimentation.

Pros:

Cin7 is very user friendly. Easy to use interface with customizable options to highlight what is most important to our business. The implementation team was great to work with. I really enjoyed working with [sensitive content hidden].

Cons:

I joined my current organization late so I was not a part of the initial onboarding and that created some delays.

Warehouse mangement system that has all the features

Comments: Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must.

Pros:

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Cons:

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

Great overall Inventory Management system.

Comments: It's more accurate and more robust. Also easier to do bulk updates of inventory counts.

Pros:

Overall I like that it provides a robust inventory management system with room to grow.

Cons:

The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time.

An amazing Cloud-Based Inventory Management Platform for Growing Businesses and much more

Comments: I am very impressed with Cin7 and I would recommend it to anyone who needs a robust and flexible inventory system. It's helping streamline my work processes, improve my productivity and efficiency, and deliver high-quality results.

Pros:

It's highly customizable and very easy to get familiar with, it's user friendly and very intuitive as well!

Cons:

I wish it had a better integration with shipping carriers such as DHL or Fedex it is possible to use this carriers only if an app is installed and downlad but it would be great if they could be directly integrated with Cin7.

functionality

Comments: sales and inventory management. both process still to be finalised on integration

Pros:

Ease of use. the use of templates to upload information. Ease of downloading informationEasy to use and understand process.

Cons:

restrictions do not exist on module like credit processing.

The best omnichannel inventory and order management system we've found

Comments: We're very happy with Cin7 overall. We were ready to graduate from a simpler inventory and order management system that didn't support our manufacturing processes and had no integration with our accounting software. Cin7 has thankfully done the trick. If we hadn't found Cin7, we likely would've had to go with NetSuite or something like that, which is both significantly more costly and more complicated to integrate. I would highly recommend Cin7 for businesses with multiple sales channels and relatively straightforward sourcing/manufacturing processes.

Pros:

- Supports B2B and B2C channels well, including integrated sales channels (Shopify, BigCommerce, multiple Amazon marketplaces, etc.), manual order entry, and EDI. - Accurate inventory management across multiple warehouses and sales channels. - FIFO inventory and manufacturing cost tracking from raw goods through processing/assembly and finished inventory. - Supportive, knowledgeable staff to help with scoping, implementation, and rollout.

Cons:

- Account manager/implementation reps are attentive and helpful, but when something has to get escalated to Support, they are at times slow to respond and address issues. However, they are thankfully quick if something is urgent and business-critical. - There are a lot of details to learn how to use the software correctly, and unfortunately there is not a great way to learn these best practices. There are video training resources, but they rarely address the special situations that seem to emerge often in a system that is trying to manage so much complexity. For a business with channel complexity like ours, this means it takes a lot of trial and error to establish best practices in Cin7 and then to get the data flowing correctly between Cin7 and our accounting software (Xero). - EDI integrations have taken longer than we expected because the support team is backed up.

Great Softwear with huge potential let down by inability of staff

Comments: We were intending to create a central platform for processing of orders from several channels. Unfortunately, the knowldege of the Cin7 team, and their abilty to understand our requirements, let down what would otherwise be a great product. I have no doubt the software has far greater ability than we would ever need, but without a knowlegeable team and willingness to understand the basic requirements, it makes it extremely hard work.

Pros:

The flexibility and ability to adapt to our business needs, and the relative ease of configuring to our requirements. Good plug-ins, although obviously a new development still very much in beta stage.

Cons:

Quality and attitude of the team, lets down what would otherwise be a great system, emphasised by an over enthusiatic initial sales person who promised everything, and leave the implimenttation team to pick up the tab. Implimentation dragged on for many many months longer than planned, with poor communication, and having to resort to strongly worded emails to get any response at all. 9 months on, and still no end in sight to the implimenttation process, with one team member blaming another, or a different department being the common issue. Some basic business and customer service training of their staff would go a long way to improving the experience.

Bustin Boards Co

Comments: My overall experience is highly positive. The UX is great. Our integration specialist [sensitive content hidden] was incredibly patient and helpful throughout the entire process. Despite some internal challenges regarding our particular product (highly customizable), the overall functionality of Cin7 is exactly what our business needs for effective inventory and warehouse management.

Pros:

Integration was simple. The product is mostly intuitive and it possesses all (or most) of the features necessary to manage the inventory for our business needs. The reporting and insights are robust and useful. The ability to import and export products, stock-takes, and BOMs via CSV file or direct copy and paste is especially useful when handling large amounts of data.

Cons:

Some low-level or simple processes that intuitively seem like they should be easy are complex or difficult to achieve.Some processes are opaque and difficult to understand why a particular module doesn't function in an expected manner.The lack of NetSuite integration is a negative for our particular business.

DSS Games Review

Comments: We have only been live for two weeks but so far we have seen an increase in efficiency in order processing and inventory management. Having all of our data in one centralized location will have multiple benefits over time.

Pros:

Most features are relatively intuitive, decent amount of customization options, native integrations with Amazon/Shopify, able to integrate with our 3PL

Cons:

The Quickbooks integration was not seemless as is was made out to be in onboarding. We are currently stuck with some lack of functionality that makes our Accountant's manual workload increase due to having to adjust every invoice that comes over from Cin7. More transparency up front on the lack of features there would have been critical.

Effective

Comments: Overall the system is effective and exceeds expectations

Pros:

Simple system that is effective and easy to use. Exceeds most expectations and is user-friendly

Cons:

When Internet signal is lost while entering a new ticket all items are lost and a new transaction has to be restarted

Excellent

Pros:

Easy to use and to update information as needed

Cons:

n/a I don't have anything bad to say! Thank you for an amazing program.

Best Inventory Management Package

Comments: When I joined our company they have issues in tracking orders, keeping copies of POs, order management, etc. When I recommended Cin7 to our [sensitive content hidden] and we implemented Cin7, he was impressed that all these issues were resolved.

Pros:

Cin7 is easy to roll out and easy to train other users.

Cons:

Nothing really. Cin7 resolved all the issues that we are having before and we also gained some unexpected benefits like the use of Google drive to keep record of customer POs.

The Management Team Are really good at giving you the Slip and not solving anything for you

Comments: Terrible

Pros:

I liked a lot about this. Too bad we cannot even get implemented by the lack of communication. Do not pay for the Thousands of dollars to use their implementation specialist who cannot answer any technical questions. The salesman hooks you in and does not mention a 2 month waitlist and then 3 month build time to get your 3PL connected, even though he suggested that it would not take long at all as the Connection is already there. Our Implementation Specialist brought up the waitlist 1 month into training and asked if we wanted to go on this list to connect our 3PL....when questioning this Management are doing their very best to give us the slip and just flat out not reply to any emails.

Cons:

The Slick Salesman, the not so Specialized Implementation Specialist, the Management who refuse to reply let alone take any responsibility for the complete lack of Communication, Transparency and Non-willingness to take ownership of any mistakes.

Very user friendly

Comments: CIN7 makes managing my business far more efficient, allowing me to work more on my business instead of in it.

Pros:

The most intuitive and user friendly software I've used yet. Integrates seamless with Xero & Shopify and reporting options are endless.

Cons:

Doesn't always correctly allocate stock to completed orders.

Cin7 Omni for eCommerce

Comments: We have integrated our website and direct native integration to Markeplace Channels like the ICONIC and also the Cin 7 B2B platform for our wholesale channel...it has been very easy to transition from our old platform to CIN7 where everything is now under one roof

Pros:

Easy to integrate multiple Websites or Selling Channels

Cons:

Would like ability to integrate with more accounting options like MYOB

Survey

Comments: Nice to deal with

Pros:

I got very little training and i was able to find my way around the system.

Cons:

We still cant get the Shopify to update

Review

Pros:

Easy to use - everything under one system

Cons:

I think there should be a way on the sales order dashboard, where you can quickly see how many products (BOM headline) have been ordered, not every individual item

So far So good

Pros:

The features that are most impactful for our business is the inventory control, we find it easy to keep track of our orders and stock levels. The system was easy to learn. Our implementation initially was not great but once we were assigned Mayukha, he was able to get us live very quickly.

Cons:

We have only started using the system and so have not found any as yet.

Keeping my eyes open for a better option where customer service is a priority and not a hassle.

Comments: This could be a GREAT product if the cin7 customer service was improved. I guess we consumers expected it should or would better than it is after the lovely period. Experienced a few bugs that have no logical reason e.g. one recent example is we updated a product price in cin7 and expect it to reflect in the B2B portal.
Price does correctly update in the 'shopping cart but still shows old price in the main product page. It's confusing to customers and can loose us sales opportunities. Yes we refreshed, emptied cache etc etc - it's a bug.
Lodged a Cin7 support ticket 4 days back and still not a whisper or reply.
This is not the first time. Other issues/ bugs take longer than we expect to get picked up by cin7 support. We also use a magento B2C website integration.
Each year we find we need to upgrade our magento platform. This is normal as new security and website functionality get improved. Difficult to try to convince cin7 to reconnect cin7 to the new magento site. In fact they refused to. No matter how much pleading they said they will only do it for a 'new' customer. I said I am an 'existing' customer!! I even said I was willing to pay. They were soooo stubborn it was like dealing with a stone. No genuine customer connection whatsoever. Disappointing. Pre-sign over 12 months ago the sign on staff were soooo sweet to help us connect with magento.
I was in love with them.
Once we were a customer they slowly couldn't give hoot. Over time back office support were less and less helpful "... not their problem. Check out the help links bla bla bla."
I needed my supplier (Cin7) to help me (their existing customer) connect magento (a product they advertise as an integration partner) to their system.
We asked cin7 to understand this and help their customer with the integration to their system.
Instead of 'supporting their customer' they eventually recommended we use a 3rd party, someone they said was a 'magento - cin7 expert'. They sent me their 'guys details' and after much pain and cost we got the integration connected in about 4 weeks. Cin7 could have done it in a matter of hours as they do for new customers but they chose not to with existing customers.
I am not looking forward to the next time we need to update our platform. They need to provide service to allow customers to want to stay with them otherwise I for one will be keeping my eyes open for a better option where customer service is a priority and not a hassle.

Pros:

It's in the cloud and integrates reasonable well with xero. Works 70% well with magento. Looks nice to work with.

Cons:

Very very poor customer service. Help manuals have typos and often are not accurate e.g. our web developer trying following the 'magento-cin7 integration guide' said it was not accurate and could not be followed. When I brought this back to cin7 for help they ignored it and refused to assist.

Comprehensive software package and easy to use.

Comments: I wathe new version was very poor and extremely clunky to use. I spent over a year testing other 'Market Leading' software packages all of which failed in some key aspects and then a customer reccomended Cin7. That was over 5 years ago and in that time the company has expanded from 3 staff to 25 staff and i absolutely believe that Cin7 has been a key factor in that success.

Pros:

It does everything we need and everytime we think 'wish we could do this' we check the support Videos or speak to the superb 24 hour support and then we find that we can do what we want. Links seemlessly to other software packages like Xero and Shopify etc. All my 25 staff from the 66 year old to the 18 year old find it so very easy to use and on the job training saves us £1000s in lost time.

Cons:

I would like to be able to either produce bespoke reports or pay a consultant to produce these reports. ie a Price List. Also i think you should be able to restrict staff from having acess to certain information.