--- description: Get detailed information about KnowledgeOwl and how it can help you meet your business needs. Learn more about KnowledgeOwl price, benefits, and disadvantages for businesses in Singapore. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KnowledgeOwl Pricing, Cost & Reviews - Capterra Singapore 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [KnowledgeOwl](/software/132902/knowledgeowl) # KnowledgeOwl Canonical: https://www.capterra.com.sg/software/132902/knowledgeowl Page: 1 / 11\ Next: [Next page](https://www.capterra.com.sg/software/132902/knowledgeowl?page=2) > AI-forward, customer-first knowledge base software. Make answers easy to find for teams and customers. We help all industries. > > Verdict: Rated **4.8/5** by 237 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses KnowledgeOwl? Small and mid-sized service-based businesses. Many customers are call centers, IT help desks, and software support. Popular with people who value transparent pricing and great customer service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 237 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: KnowledgeOwl - **Location**: Broomfield, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pricing starts at $100/month for 1 knowledge base and 1 user. Additional users are $25/user/month and additional knowledge bases are $50/kb/month. There is a 10% discount for purchasing an annual account, and additional multiyear savings up to 25% off. Nonprofit customers get 25% off any annual account. Enterprise plans start at $13,500/year. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, American Samoa, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Cook Islands, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia and 56 more ## Features - Access Controls/Permissions - Archiving & Retention - Catalog Management - Collaboration Tools - Compliance Tracking - Content Management - Customizable Branding - Customizable Templates - Dashboard - Discussions/Forums - Document Storage - Feedback Management - File Sharing - Full Text Search - Knowledge Base Management - Knowledge Management - Multi-Language - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Management ## Integrations (4 total) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.com.sg/directory/30094/knowledge-management/software) - [Customer Experience Software](https://www.capterra.com.sg/directory/30671/customer-experience/software) - [Document Management Software](https://www.capterra.com.sg/directory/30063/document-management/software) - [Customer Service Software](https://www.capterra.com.sg/directory/22/customer-service/software) - [Knowledge Base Software](https://www.capterra.com.sg/directory/32454/knowledge-base/software) ## Alternatives 1. [Document360](https://www.capterra.com.sg/software/177031/document360) — 4.7/5 (291 reviews) 2. [Freshservice](https://www.capterra.com.sg/software/132997/freshservice) — 4.5/5 (714 reviews) 3. [Freshdesk](https://www.capterra.com.sg/software/124981/freshdesk) — 4.5/5 (3425 reviews) 4. [Guru](https://www.capterra.com.sg/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.capterra.com.sg/software/153140/connecteam) — 4.6/5 (5203 reviews) ## Reviews ### "Easy to use and top notch support." — 5.0/5 > **Scott** | *15 July 2025* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: The product is easy to use, is getting continuous improvement, and the support is second to none. While we generally do not need to use their support often (because the product is very intuitive), any time we have had to, the support has been fast and efficient. > > **Cons**: In order to get the look/feel that we require (standardized header/footer, and page numbering), I need to present my articles in iFrames. > > We have been with KnowledgeOwl since 2015 and have never had an issue that made us contemplate changing companies. ----- ### "Probably the best company on the planet." — 5.0/5 > **David** | *27 April 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: I have been a professional technical writer for over 40 years and this is easily the best product I have ever used. They really have thought of everything. The product is fast, reliable and includes features I didnt know I needed until I started using them. Insane value for money. > > **Cons**: There is literally nothing I dont like, and I hope the commuity of users grows and grows. Even their values as an organisation are commendable. > > As a company, they are the best. Their support team is super responsive and always available. Nothing is too much trouble. We are on the other side of the world and they treat us like guests. ----- ### "Simple, easy to use, but can be costly\!" — 3.0/5 > **Kate** | *21 April 2026* | Sports | Recommendation rating: 7.0/10 > > **Pros**: It solved a problem for us needing to organize and share information with our coaches and teachers. It's got a clean layout is and once you get going it can be very quick to create guides and how-to's for users. > > **Cons**: Like anything it can take some time to figure out where everything lives and what everything does. Some of the customization options are a bit limited but for a simple user like me it's great. It may not have everything you need if you want something very advanced and it can get pricey. > > It works well for keeping information organized and easy to access for multiple users. It can be expensive though for a small business. ----- ### "Intuitive documentation platform backed by great customer support." — 5.0/5 > **Peggy** | *27 January 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Intuitive documentation too Being able to reuse content in multiple ways Amazing customer support Being able to import various file types > > **Cons**: I can't think of any cons - for every question I've had, KO support has provided a helpful answer or workaround\! > > KnowledgeOwl has been a great documentation platform for our team. The platform is intuitive and easy to use, which made both onboarding and ongoing maintenance straightforward. What really stands out is their customer service. The support team is responsive, knowledgeable, and genuinely helpful, and they consistently go above and beyond to answer questions or provide guidance. Overall, it’s been a reliable tool and a very positive experience. ----- ### "Modern documentation tool with people who care" — 5.0/5 > **Alex** | *9 July 2025* | Gambling & Casinos | Recommendation rating: 10.0/10 > > **Pros**: It is a stable service with no interrruptions. The people are really nice. They have the most supportive support I've ever worked with. > > **Cons**: Can't think of anything. Have been their customer for a while and there haven't been a single time that I was unhappy with something. > > We started with keeping our technical documentation that was meant to be shared externally with our partners. It had to be secure and stable. Which it is. Now we expanded to having our product documentation there as well. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.com.sg/software/132902/knowledgeowl?page=2) ## Links - [View on Capterra](https://www.capterra.com.sg/software/132902/knowledgeowl) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data