What Is Front?

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. More than 8,000 businesses, including Shopify, Airbnb, Hulu, Lyft, and Mailchimp, use Front to build better customer relationships, one conversation at a time. Learn more at front.com.

Who Uses Front?

Any business aiming to build and grow strong relationships with clients, customers, or teammates.

Where can Front be deployed?

Cloud-based
On-premise

About the vendor

  • Front
  • Located in San Francisco, US
  • Founded in 2013

Front support

  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 26 others

Languages

English

Front pricing

Starting Price:

US$19.00/month
  • Yes, has free trial
  • No free version

Front does not have a free version but does offer a free trial. Front paid version starts at US$19.00/month.

Pricing plans get a free trial

About the vendor

  • Front
  • Located in San Francisco, US
  • Founded in 2013

Front support

  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 26 others

Languages

English

Front videos and images

Front Software - Get your work done in one place
Front Software - Work efficiently as a team
Front Software - Make decisions faster with teammates
Front Software - Get context from other apps
View 5 more
Front video
Front Software - Get your work done in one place
Front Software - Work efficiently as a team
Front Software - Make decisions faster with teammates
Front Software - Get context from other apps

Features of Front

  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Responders
  • Automated Routing
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Center Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Communication
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Deal Management
  • Discussions/Forums
  • Drag & Drop
  • Dynamic Content
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • For iPad Devices
  • Health Score
  • Inbox Management
  • Interaction Tracking
  • Issue Tracking
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • Notes Management
  • Onboarding
  • Opportunity Management
  • Order Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Prioritization
  • Process/Workflow Automation
  • Project Management
  • Quality Management
  • Queue Management
  • Read Receipts
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • SMS Messaging
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Ticket Management
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

Front Alternatives

Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Combined email and calendar solution that lets users send, receive, and manage email plus track appointments and events.
An email client offering AI triage, follow-up reminders, and scheduled messages.
Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software. Learn more about Acuity Scheduling
Team inbox and chat tool that empowers teams to truly collaborate around different channels of communication, internal and external.
Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Gmail is a cloud-based solution that enables businesses to send, receive, organize, and schedule emails across multiple user accounts.
Calendly is the world's #1 scheduling tool. It eliminates the hassle of back-and-forth emails and syncs with your entire team.

Reviews of Front

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Marjolaine
Marjolaine
Co-founder in France
Verified LinkedIn User
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Best email software ever

5.0 3 years ago

Comments: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation

Pros:

Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations

Cons:

When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Felipe
Team Lead TechOps in Brazil
Financial Services, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Experience with Front

4.0 10 months ago

Comments: I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.

Pros:

The interface and how is easy to teammates collaborate and organize conversations with customers.

Cons:

Language only in English Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"

Alternatives Considered: Octadesk, Freshdesk, MessageBird, Movidesk, Intercom and Zendesk Suite

Reasons for Choosing Front: We didn't like Zendesk layout and support

Switched From: Zendesk Suite

Reasons for Switching to Front: Layout, features, support, sales proccess, pricing.

Jamie
Director in UK
Events Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Software!

5.0 3 weeks ago New

Comments: Using front has helped us massively to provide even better customer service. Being able to locate and assign emails to team members speeds up the process, and gives us a professional look.

Pros:

The whole package front offer is fantastic. It's easy to use and set up. The rules allow us to assign certain emails to team members, send auto replies and move emails to other inboxes. The templates are great, this saves us time in writing the same type of emails.

Cons:

The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar.

Verified Reviewer
Director of Customer Success in US
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Great Idea in Theory, Terrible Execution

2.0 2 months ago

Pros:

It's nice for when you are retroactively researching communication with a client because it can pull it all together.

Cons:

It's a disorganized jumble of communication. It's hard to organize and keep track of everything as you're responding to it. Several members of our team find it really overwhelming and unpleasant from a UX perspective.

Kyle
Operations Manager in US
Retail, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Perfect tool for Team Collaboration of Emails

5.0 2 months ago

Pros:

The ability for our teams to collab on group inboxes. We previously used Gmail and it was a pain for multiple users to access one account and work together.

Cons:

We haven't found many features Front doesn't have. There's one situation where supervisors are unable to fully access team members inboxes due to privacy settings on Fronts side, but it's an understandable short-coming.